CS DISCO's Chief Architect Jim Snyder's advice for tech leaders

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A consistent piece of advice that we hear from leaders across a wide range of industries is the importance of being customer-oriented, or “obsessed,” as James Snyder, Chief Architect at DISCO, puts it. Focusing on your customers is truly the best way to lead successful change at your company. “Customer obsession is a way to galvanize clarity, and if you stay focused on that, you'll start to see all the superfluous things from the things that actually help people. We get too locked into sort of rote behaviors sometimes. But if you just think about your customers and what is your net promoter score for whatever you're offering, it'll change the way that you interact with people as opposed to just keeping the machine running.” Watch and read to hear more advice from Jim to fellow leaders in tech.
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