When choosing a generative AI platform to work with, it can be difficult to know what option best fits the requirements of your organization. For Dropbox, they spent a long time evaluating different tools before realizing only one met all of their needs.
Here are some of the key takeaways from our conversation with the Dropbox team:
A top-down approach is one of the best ways to have widespread adoption of technology like AI
“There was a commitment when our CEO, Drew Houston, made an announcement saying, ‘We're going to be an AI-first company.’” -Angelique Little, content design lead
Don’t be afraid to take the time to make sure that new tools meet all of your company’s requirements
“That was something nice about Writer: it has its own LLM that's proprietary. We all get to have a lot more control over how data is handled and where it's stored.” -Kate Pluth, head of content strategy
Provide your team with an opportunity to explore and discover the new technology you are introducing.
“We created a safe space for those who are fearless to cannonball in and try everything, but also created baby steps for people who or had some anxiety about using AI. We created a process to get us to full generative adoption.” -Rachel Calabretta, manager of CX-scaled content development