Name: Reimagine your customer experience (CX) with Zoom Contact Center
Start: 2023-07-13T05:28:00Z
End: 2023-07-13T05:28:50.000Z
Location: BrightTALK
Rating: 0

Zoom helps consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.

What does future of work look like? At Zoom, we searched the question by asking ourselves - what do customers of the future look like?

Customers of today are already demanding frictionless and personalised experiences from their products and services. As engagement channels continue to evolve, customer experience of tomorrow will inevitably become channel-less. This means that your employees will need to catch customers of tomorrow of any channels your customer chooses, and seamlessly switch from one to another during one single interaction to better serve and support customers.

Join this exclusive live session to learn how Zoom AI-enabled platform can help you start your transformation journey to build the future proof businesses which will empower your employees and delight your customers.

Build a Future-Proof Business for Your Customers of Tomorrow

Artificial intelligence (AI) has saturated the public consciousness. And while countless use cases circulate the web, touting “the best ways to utilize AI” to streamline productivity, how can you really be sure those cases work for your organization?

From building GPT tools for internal teams to integrating AI with collaboration tools and automating content creation, hearing from those who’ve deployed AI first will help you weigh your options.

Watch this session from Zoom’s Work Transformation Summit to hear from the following panel of peers and Zoom customers who are utilizing AI in their everyday workflows to enhance productivity and unlock more potential from their employees:
● Mahesh Ram, Head of AI Products at Zoom
● Michele Buschman, CIO of American Pacific Mortgage 
● Michael Keithly, CIO of United Talent Agency

You’ll gain practical insights on how to introduce, deploy, and measure the effectiveness of AI technology within your organization.

The future of digital transformation: Evolving your business with AI

Contact center agents are utilizing generative AI (GenAI) to anticipate customer needs adding more context and personalization to the contact center—for instance, matching a user’s phone number to their account or identifying about which product they’re inquiring.

However, the key to GenAI success is to be transparent about how and when you’re using GenAI to pull customer data and when someone interacts with an AI tool. Users are sensitive to sharing highly personal information with AI, in healthcare and banking for instance. 

Watch this insightful discussion from Zoom’s Work Transformation Summit on harnessing AI to personalize customer experiences while prioritizing privacy considerations. 

Hear from Melody Brue, VP & Principal Analyst at Moor Insights & Strategy, focused on modern work, alongside Zoom’s Chief Compliance Officer, Lynn Haaland, and Chief Customer Officer, Nick Chong, as they delve into strategies for effectively integrating AI into your customer experience workflow while maintaining a focus on data standards and compliance.

Where personalisation and data privacy meet: AI and the customer experience

Have you ever stopped to think about how you spend your 8-hour workday? Because most of us work in distributed teams, the majority of cross-team collaboration involves time-consuming tasks like looping in teammates and sending project updates via emails and chat. 

These constantly churning collaboration channels, ironically, create a productivity drag and take time away from the actual project at hand—or the opportunity to brainstorm new ideas and initiatives.

Enter into this picture artificial intelligence (AI), in which AI and automation-enabled processes free up your time to focus on meaningful business opportunities. 

Watch this recorded keynote address from Zoom’s Work Transformation Summit with Xuedong Huang, Chief Technology Officer at Zoom and Nicholas Thompson, Chief Executive Officer at The Atlantic, to explore the power of integrating AI into workflows and how it can meaningfully elevate employee collaboration and customer experiences.

Reimagine collaboration in an AI-powered world

As businesses navigate the new reality of remote and hybrid work, it’s become clear that traditional measures of productivity no longer hold up. To succeed in this new era, organisations must redefine what productivity means and how it’s measured.

The webinar will discuss how Cloud-Based UCaaS can improve productivity and efficiency in a hybrid era by reducing data siloing, improving collaboration, and providing better data visibility. The role of voice as the foundation of digital transformation will also be explored, empowering teams to work together seamlessly across different locations and time zones.

Don’t miss out on this opportunity to gain valuable insights and actionable tips from our distinguished speakers:

● Nikhil Batra (Research Director, APAC Telecom Practice), IDC
● Nathan Guy (APAC UCaas Strategy Lead), Zoom

By the end of this webinar, you’ll understand how to optimise productivity in a hybrid work environment with the help of the consolidated cloud-first technology approach to collaborate and communicate better.

Accelerate Digital Transformation & Productivity in a Hybrid Era

Get a behind-the-scenes look to learn how we at Zoom approach hybrid work as we showcase our latest workplace innovations to help your business with your return-to-the-office plans during this immersive 1-hour virtual tour. 

Our Zoom Experience Tour offers you insights into the following topics, among others:

●  Calling worldwide via the cloud with Zoom Phone
●  Leveraging Zoom Phone to stay connected everywhere
●  Delivering prompt, and personalized customer experiences that drive loyalty with Zoom Contact Center 
●  Creating effective and inclusive meeting experiences with Zoom Rooms
●  Greeting your guests and employees at the Virtual Reception
●  Booking and using flexible workspaces
●  Brainstorm and plan with the Zoom Whiteboard

Virtual tour: Zoom Experience Center

Hybrid meetings are a crucial aspect of any business especially for those in the Small-Mid business space. Conducting them efficiently in today's world can be challenging, particularly when teams are dispersed. 

Join us for a real-life discussion with GS1 Australia, a SMB barcode provider who successfully implemented Zoom Rooms in their business. GS1 Australia will share their journey of how they transitioned from traditional meeting rooms to Zoom Rooms, the challenges they faced, and the benefits they experienced. 

In this session, you will: 
Discover how Zoom Rooms revolutionized GS1 Australia's business meeting experience 
Learn about the challenges and benefits of transitioning from traditional meeting rooms to Zoom Rooms 
Explore advanced Zoom Rooms features, including wireless screen sharing, digital whiteboarding, and smart meeting rooms 
Enhance your meeting productivity, collaboration, and engagement 
Gain valuable insights and inspiration for implementing or optimizing Zoom Rooms in your small-mid business. 

Whether you're considering implementing Zoom Rooms in your business or looking to optimize your current setup, this session will provide you with practical examples and valuable insights to enhance your meeting experience. Don't miss this opportunity to learn from real-life examples and elevate your hybrid meeting game with Zoom Rooms.

Customer Spotlight: How Zoom Rooms Transformed Your Hybrid Meeting Experience

[Reimagine Education Experience: Collaborate, Support and Empower]
Zoom APAC Education Summit - Part 5: Building educational experiences

Building modern educational experiences for students is the key to attracting undergrads to your university from all over the world. But what is “the modern educational experience” and how can your institution meet these expectations?

Join us in this presentation from the Zoom APAC Education Summit 2023 to learn:
• How Zoom enables you to set up a hybrid learning environment within one platform
• How Zoom gives students the autonomy to take charge of their own learning 
• How Zoom brings invaluable data-driven insights to education

Simplifying teaching & learning with Zoom and Canvas LMS

[Reimagine Education Experience: Collaborate, Support and Empower]
Zoom APAC Education Summit - Part 4: Empowering student experiences

The top challenge institutions face when trying to deliver great student experiences is being bogged down by legacy systems that fail to integrate with each other. Luckily, institutions have an easy solution to this problem: Zoom

Dive into this presentation from the Zoom APAC Education Summit 2023 to learn:
• How Zoom seamlessly integrates with your existing tools
• How you can use Zoom Events for hosting online university events
• What students are expecting from education in 2023
• How to design the modern student experience

Empower student experiences across your institution

[Reimagine Education Experience: Collaborate, Support and Empower]
Zoom APAC Education Summit - Part 3: From classroom to workplace

Tools like Zoom provide an unprecedented amount of collaboration across classrooms and workplaces. In fact, 98% of the top 50 national universities in the US and 22 of the top 25 largest K-12 school districts in America choose Zoom for their collaboration needs.

There’s a reason “Zoom” is synonymous with collaboration – no one does it better. 

Join us in this presentation from the Zoom APAC Education Summit 2023 to learn:
• How best to take advantage of the Zoom platform
• How to attract more students to your school
• A demo of Zoom Workspace and Zoom for Education

From classroom to workplace - The power of collaboration with Zoom

[Reimagine Education Experience: Collaborate, Support and Empower]
Zoom APAC Education Summit - Part 2

Despite a drop in online education usage from the peak of COVID, the use of Zoom for education is still 10x higher than 2019 numbers. 

These figures suggest online education is here to stay. So, how can you ensure your students, faculty and campus have the tools they need to optimize the modern education experience?

Tune into this webinar from the Zoom APAC Education Summit 2023 to learn:
• Why online education has persisted long after COVID
• The 4 main benefits of online education
• What you need to provide high-quality education experiences for students & faculty alike

Why online education has persisted after COVID

[Reimagine Education Experience: Collaborate, Support and Empower]
Zoom APAC Education Summit - Part 1

The educational landscape continues to rapidly evolve, forcing institutions to find ways to prepare learners and equip faculty with efficient technologies designed for today’s dynamic and interconnected world. 

To achieve this, educators and administrators must reimagine the education experience and embrace a scalable tech strategy that empowers flexible teaching and learning.

Join us in this presentation from the Zoom APAC Education Summit 2023 to learn how to unlock the transformative powers of seamless communication in your institution. You will discover how to foster a more collaborative and connected campus for your faculty, students, and the entire campus community.

Key takeaways:
• Learn how unified communications can streamline communications across a single platform to facilitate hybrid learning, team collaboration and improve connections
• Explore actionable strategies for personalized support services to strengthen community experiences and engagement
• Gain insights on simplifying workflows through custom integrations on the Zoom Education Platform
• Experience interactive Zoom for Education demonstrations for a more frictionless and engaging environment for teaching, learning, and collaboration

Transforming education in the digital age with Zoom

Managing multiple communication tools can be costly and complicated, but unified communications (UC) solves this problem by combining telephony, instant messaging, and video conferencing on one streamlined platform. When the platform is cloud-based, it's known as unified communications as a service (UCaaS), offering greater flexibility, reliability, and scalability.

Zoom's UCaaS platform combines VoIP phone service, video conferencing, chat, and more into a single app, allowing you to spend less time managing different systems and contracts and more time improving productivity, collaboration, and getting work done.

In this webinar, you'll gain insights into:

- Latest trends shaping the new era of work and why collaboration platforms are essential for managing a highly distributed and collaborative enterprise in 2023.
- How a cloud phone solution complements your communication strategy and streamlines your business operations.
- Tips and best practices for maximizing the benefits of Zoom's UCaaS platform, improving team communication and collaboration, and increasing productivity.

Don't miss out on this opportunity to learn more about Zoom's UCaaS platform and how it can help your team work more efficiently and effectively.

Streamlining Business Collaboration: Unleashing the Power of Zoom UC

Zoom provides you with modern, flexible all-in-one solutions for virtual events, built on Zoom’s reliable video technology that helps you deliver high-quality, engaging experiences to audiences of any size, from anywhere.

In this session, we will cover:
- Introduction of Zoom's all-in-one solutions for all your hybrid events
- Use Cases demonstration: Zoom Webinar vs. Zoom Sessions vs. Zoom Events
- Tips & tricks to hone your hybrid event management skills

How to be an expert in hosting impactful hybrid events?

In today's fast-paced business environment, efficient communication is critical for small and medium-sized businesses. Join us in this webinar as we show you how Zoom Phone can modernize your telephony system, transforming your business communication to the next level.

In this webinar, our Zoom expert will provide insights on how Zoom Phone can help you:

* Enhance team productivity and streamline communication.
* Unify your communication channels to create a more cohesive and efficient communication experience.
* Expand work capability with advanced features like call routing, voicemail transcription and analytics
* Say goodbye to outdated phone systems and hello to efficiency

By the end of this session, you will be able to simplify your communication channels and improve productivity by switching to a modern and efficient communication system with Zoom Phone. Take advantage of this chance to revolutionize your business communication with us today!

Modernize Your Small Business Telephony System with Zoom Phone

Want to deliver outstanding customer experiences during your sales engagements and build on customer retention in an ever more competitive marketplace? 

Join Zoom Contact Center expert, Phillip Zammit,  to learn how our omnichannel contact center solution can help your teams enhance productivity and drive a step change in Customer NPS and accelerate business growth.

You’ll hear about the new Zoom Contact Center Salesforce integration and discover how our video-optimized contact center platform can help your business proactively engage with prospects earlier in the sales cycle.

Reimagine your customer experience (CX) with Zoom Contact Center

Contact Center

Customer Experience

Zoom

Virtual Agent

CCaaS

Zoom Phone

Zoom Contact Center

Customer Engagement

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Reimagine your customer experience (CX) with Zoom Contact Center

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