Name: CX Summit Fireside Chat: Moments that matter - Real-world strategies for building trust and loyalty at scale
Start: 2025-04-07T06:53:00Z
End: 2025-04-07T06:53:13.000Z
Location: BrightTALK

Work happy with AI Companion, reimagine teamwork, enhance customer relationships, and enable seamless experiences with a choice of third-party apps and integrations for best-in-class collaboration.

The way we work has changed for good—it’s not just about where we work, but how we work as well. AI is rapidly transforming how we communicate, collaborate, and get things done.

Hear from Smita Hashim, Chief Product Officer at Zoom, as she explores how Zoom AI Companion is bringing together AI agents to help people work smarter, scale their impact, and strengthen human connections, and serve their customers better. She’ll unveil Zoom’s latest AI innovations, demonstrating how they extend beyond meetings and customer interactions to redefine both employee and customer experiences—so you can focus on the work that truly inspires you.

AI that just works: Innovation Spotlight with Zoom's Chief Product Officer

Join Amy Roberge, Head of Global Contact Centre Solutions Engineering at Zoom, for a practical demo of Zoom's powerful AI-first customer experience suite. She will showcase real-world customer service scenarios and the interconnection between humans and breakthrough AI technology that just works.

CX Summit Demo: Zoom's AI-first CX solutions in action

Krishna Baidya, Head of CX and Connect Work Research at Frost & Sullivan APAC, and Cathy Yum, Head of APAC Marketing at Zoom, will discuss emerging CX trends and effective strategies to balance AI with human interactions for superior CX. The talk is based on findings from Frost & Sullivan's latest vBook: "The Next Evolution of Customer Experience: AI, Upskilling, and the Contact Center’s New Role in Building Brand". Download the book here: https://zm.me/4224f4s

CX Summit Fireside Chat: Insights into the next evolution of Customer Experience

Are you ready for the future of CX? Anders Sorman-Nilsson (LLB/EMBA, futurist, author, and Founder of Thinque), helps leaders decode trends, decipher what’s next, and turn provocative questions into proactive strategies. Join this session for unique foresight into the future of CX in a world of disruptive technologies and explore innovative strategies.

CX Summit Keynote: AI with a human soul

Welcome to Zoom CX Summit 2025! Lukas Carruthers, Head of CX Sales APJ at Zoom, dives into the shifting CX landscape in APAC, revealing what it takes to build AI-first strategies that build connections. Discover how to get ahead in the experience revolution—where smarter technology and human connection power unforgettable customer moments.

CX Summit Keynote: Leading the experience revolution - Smarter, faster, more human

Uncover the Hidden Potential of Zoom's Unified Platform

Think you know everything about Zoom? Think again. Watch this session to discover the surprising capabilities and innovative solutions you might have overlooked. Explore how Zoom can revolutionise your customer and agent experiences in ways you never imagined, all within one platform.

Watch this session to find out How National Storage is using Zoom to revolutionize collaboration and customer services .

Zoom: Customer Experience Re-imagined - Fireside Chat with National Storage

Uncover the Hidden Potential of Zoom's Unified Platform

Think you know everything about Zoom? Think again. Watch this session to discover the surprising capabilities and innovative solutions you might have overlooked. Explore how Zoom can revolutionise your customer and agent experiences in ways you never imagined, all within one platform.

This session will cover:
• How Zoom's unified platform drives revenue growth by enhancing your onmi-channel omni-channel customer journey design through seamless integration of voice, video, and digital channels.
• How to extract invaluable insights directly from customers to guide agent enablement and upskill programs, powered by AI. 
• Experience an inspiring live demo to learn how Zoom's innovative UCaaS + CCaaS platform can elevate your CX and EX.

Zoom: Customer Experience Re-imagined - See it in Action!

Imagine a workday where AI streamlines your tasks, freeing you from the clutter of switching between tools, hunting for information, and managing routine tasks manually. Zoom AI Companion is here to help simplify your workflow.

In this webinar, you will explore Zoom AI Companion's powerful capabilities:
- Watch a hands-on demo to see it in action
- Get guided through setup and key features
- Learn about exciting upcoming developments

How to integrate AI Companion into your daily workflow to boost productivity

Everyone’s talking about AI, but knowing where to start implementing it in your event strategy can be a minefield. Join us to discover how Zoom Events leverages AI for seamless, successful events.

We'll cover:

1) AI-powered content hub: Centralize on-demand video, boost discoverability, and repurpose content for extended reach.

2) Smart analytics: Use AI-driven insights for cross-event comparisons, engagement scores, and industry benchmarks. Make data-backed decisions to improve future events.

3) Advanced production tools: Elevate event quality with Simulive, blending pre-recorded and live content, and RTMP ingest for broadcast-quality streaming. Create polished virtual experiences that rival TV productions.

Learn how to harness AI's power in Zoom Events to transform your event strategy, maximize ROI, and deliver exceptional attendee experiences.

AI-Powered Events - Extending Impact Beyond the Virtual Stage

Revolutionize the way you approach virtual production and immerse yourself in a dynamic atmosphere where innovation meets creativity. From cutting-edge technologies to groundbreaking strategies, we'll explore how to elevate your virtual production experience to unprecedented heights. Unlock the secrets to seamless integration of digital tools, immersive environments, and captivating storytelling. 

Whether you're a seasoned professional or just dipping your toes into the virtual realm, this event is designed to empower and inspire. Embark on a transformative adventure that will redefine your digital world!

Transform Your Digital World: Elevating Virtual & Hybrid Event Production

[2024 Zoom Employee Experience Summit]
Panel Discussion

Hear practical insights from industry leaders in APAC on leveraging all-in-one employee experience platform to enhance employee experience and boost productivity. We will also delve into innovative strategies for creating a robust sense of camaraderie between managers and employees alike - while also addressing the importance of maintaining a good balance between productivity and engagement in today’s flexible work environment.

Customer Panel: How to build a World-class Culture to drive employee engagement and  revenue growth

[2024 Zoom Employee Experience Summit]
Demonstration on Workvivo

Intranets have become digital graveyards. Nobody is using them, and customers are paying to maintain them. Next-gen Employee Experience Platforms (EXPs) are taking over. See firsthand how to leverage our community-led internal communications platform to break down communication barriers, foster collaboration, and cultivate a sense of community across your entire organization.

See it in Action: Elevate Next-Gen Employee Experience within the entire workforce

[2024 Zoom Employee Experience Summit]
Keynote on Workvivo:

Explore actionable insights and strategies on how to elevate employee experience in a digital-first environment. Discover innovative approaches in leveraging technology to boost productivity, foster collaboration and community, and ensure employee well-being.

Future of Employee Experience - Enhancing Work Culture & Boost Productivity in a Digital-First Workplace

[2024 Zoom Employee Experience Summit]
Demonstration on Zoom Workplace:

Even if you already have a collaboration suite, we’ll show you how easily Zoom Workplace with AI Companion can integrate with your existing tools, allowing you to leverage time saving productivity features that are included at no additional cost.* 

Get a sneak peek at how you can optimise in-person interactions and boost productivity in flexible work environments.

*AI Companion is included at no additional cost with the paid services assigned to Zoom accounts.

Demonstration: Connecting a Distributed Workforce with Zoom’s AI-First Product Innovations for your business

[2024 Zoom Employee Experience Summit]
Keynote on Zoom Workplace:
To embrace rapid AI innovations and the changing needs of employees, businesses will need to reimagine how their teams best communicate and collaborate, both internally and externally. Explore how Zoom Workplace can enhance or integrate with your collaboration tools in the era of flexible working.

Reimagine Teamwork with AI: Navigating Flexible Working

[2024 Zoom Employee Experience Summit]
Event Opening Remarks

Gain insights into delivering next-gen employee experiences using generative AI, with valuable perspectives on leveraging cutting-edge technology to enhance employee satisfaction, retention, and performance, setting the stage for a future-ready, agile workplace.

2024 Zoom Employee Experience Summit - Event Opening Remarks

Transform your business communications with AI capabilities

In today’s fast-paced business environment, you need a reliable, integrated, and modern cloud phone solution. Cloud phone providers that can't keep up with your growing needs lead to missed opportunities and inefficiencies.

Watch this webinar recording to explore the benefits of modernizing your business communications with AI capabilities and understand why it might be time to switch your cloud phone provider. 

Key takeaways:
• Discover how Zoom Phone’s cutting-edge, AI-powered phone system can revolutionize your communication strategy. 
• Learn how Zoom Phone can help your team save time, stay focused, and enhance their productivity. 
• Understand how Zoom Phone stands out against key competitors like RingCentral and Cisco Webex.

Stay ahead with AI: 5 Reasons to Ditch Your Old Business Phone System

Zoom CX Summit APAC 2025

Gain real-world insights into how leading brands in APAC redefine their CX approach and the solution they use to build trust and loyalty at scale in an AI-powered world. Pushkar Taneja, Managing Director at XMS Cloud, draws from his own business experience and shares practical CX strategy considerations on AI and human empathy to create meaningful moments that drive loyalty and trust while solving pain points.

CX Summit Fireside Chat: Moments that matter - Real-world strategies for building trust and loyalty at scale

Artificial Intelligence

Customer Experience

Contact Center

Ucass

Zoom

Get powerful marketing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which marketing strategies and techniques are driving customer and revenue growth.

Marketing

The marketing community on BrightTALK is made up of thousands of engaged marketing professionals. Find relevant webinars and videos on marketing strategy, branding and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

CX Summit Fireside Chat: Moments that matter - Real-world strategies for building trust and loyalty at scale

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About this talk

Zoom APAC