Discover the secrets of retail transformation

Presented by

Pat Brans, Independent Journalist and Oliver Banks, Retail Transformation Director & Consultant OB&Co

About this talk

Discover the secrets of retail transformation in this insightful interview with Oliver Banks, founder of OB&Co consultancy. Learn about the role of automation in retail, the pivotal role of digital tools in enhancing customer experience, the increasing significance of data quality in the realm of AI and analytics, the challenges in stock control, forecasting, and order fulfillment, managing triggers, the vital role of reporting for CIOs, and the intricate web of data pipelines within retail. Oliver Banks describes data as the new oil and automation as the refinery, emphasising the need to process data effectively to create value. He explains the challenges of processing diverse data from various sources and databases, highlighting the benefits of automation in simplifying data processing, reducing errors, and accelerating data throughput.
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