Redefining Patient Access to Drive Competitive Differentiation

Presented by

Ross Rigdon, Raleigh Orthopaedic Clinic and Surgery Center & Ashley Blessing, Relatient

About this talk

Now more than ever it is critical to create a seamless access experience for your patients. In fact, 71% of people consider access to be a top factor when selecting a healthcare provider, and they value things like appointment availability and the convenience to schedule appointments online without having to make a phone call. In this discussion, see how Raleigh Orthopaedic Clinic is differentiating their practice by leveraging intelligent, consumer friendly scheduling to improve their patient experience while simultaneously decreasing the operational burden on their staff. Key Takeaways: - Learn why appointment availability and convenient access is critical to the patient experience. - See how self-scheduling can be leveraged to pro-actively schedule appointments. - Understand key marketing strategies to assist in patient acquisition and retention.

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Relatient, Inc., is a leading patient scheduling and engagement technology company that utilizes a mobile-first approach to improving access to care. On behalf of medical practices and health systems across the U.S., Relatient engages with over 50 million unique patients per year. Relatient’s self-scheduling, patient messaging, chat, digital registration, and payment solutions drive operational efficiency, increased appointments, reduced no-shows, faster patient payments and improved patient satisfaction, all while supporting better health and care quality initiatives. For more information, visit