Presented by
Dr Cecelia Herbert PsyD., XMP, Belinda Ochynski
Trends shaping the consumer experience in 2023
About this talk
Join us as we dive deep into the comprehensive findings of our 2023 Global Consumer Trends Report — a study of 33,000+ people from around the world.
During this session, experts Dr Cecelia Herbert (Principal XM Catalyst, Qualtrics XM Institute) and Belinda Ochynski (CX Solution Strategist, Qualtrics) will reveal empirical insights into what Asia Pacific consumers will expect in 2023, what businesses need to do to win their loyalty, and provide practical guidance on how to best meet these changing needs.
Using the latest global research, Cecelia & Belinda will:
- Discuss the importance of listening to consumers and humanising interactions
- Discuss the impact of good and bad CX in 2023
- Reveal how organisations in Asia Pacific can adapt to meet changing customer needs
Qualtrics - APJ
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Practical insights and expert guidance on delivering greater customer and employee experiences. To help you win customers, rally employees and build enduring brands that accelerate growth.