Name: How Real Companies Use Remote Support to Problem Solve
Start: 2023-07-11T14:47:00Z
End: 2023-07-11T14:47:46.000Z
Location: BrightTALK
Rating: 0

At GoTo, we're making IT easy, anywhere, with remote management and support, and business communication software, unified with one admin solution. We help you get things done simply and securely, so work time can be well-spent and free time can be better spent. 

GoTo’s portfolio, which includes GoTo Resolve, Rescue, GoTo Connect, and more, helps securely support and connect businesses to what’s most important: their teams and customers.

Businesses worldwide are exploring the potential of AI to fulfill its promise of enhancing customer relationships, boosting productivity, increasing sales, and transforming business models. Join our interactive panel session to explore how AI is reshaping business communications as we know it.

From AI-driven experiences to advanced assistance tools, our expert panel will address these topics and respond to your questions in a live Q&A. Don’t miss the opportunity to maximize the impact of your customer conversations with insights from our panelists.

In this webinar, we’ll discuss:
- How AI is reshaping customer relationships
- Practical use cases and quick wins to benefit from AI today
- Opportunities to scale without sacrificing performance or CX
- Top concerns around ethical use, security, and compliance

How AI is Reshaping Business Communications

Artificial intelligence (AI) is transforming the way we live and work. But why is AI so important in the context of IT support, who exactly does AI assist, and how will AI augment the day-to-day operations of the modern service desk?

Join our product leaders as they discuss the ins and outs of AI, how GoTo is embracing emerging technology with new AI-powered features, and what’s to come for our IT management and support solutions, featuring an inside look at our AI roadmap.

During this 60-minute session, we explore:
- The impact of AI on IT teams
- How to make the most of today’s AI-assisted tools
- AI features coming soon for GoTo Resolve

AI for IT: A Look at the GoTo Resolve Roadmap

Historically, a remote support tool was associated with solving a single problem – break fix remote support. If this is your thinking, you’re not understanding the power and value of a true remote support solution. Join product experts from Rescue to hear about unique and innovative ways Healthcare organizations can leverage a remote support tool to deliver added business value and solve today’s problems. In this webinar, some of the topics we’ll discuss include:

• Misconceptions of the limited use of remote support
• How remote support’s secure connection offers flexibility and control
• Bridging the gap of different remote support needs in one solution

How healthcare organization can use remote support

In the fast-moving financial world, finding tools and solutions that meet the industry's heightened requirements is not always easy. The financial sector is constantly faced with strict security, data processing, and compliance regulations, along with increasing end-user support expectations and demands. Your organization cannot afford to take risks. Join product experts from Rescue to discuss ways the right tool can safeguard your information, provide frictionless remote support, and more. 

In this webinar, we'll discuss things like how-to:  
   • Meet privacy and security concerns through customizable permissions and access restrictions  
   • Improve operational efficiencies with customizable workflows and integrations  
   • Enhance end-user experience with multi-platform streamlined support and the tools needed to solve issues fast, the first time

Frictionless support the Financial Services industry can bank on

While it's no secret that IT is the lifeblood of an organization, 56% of IT professionals struggle with either being seen as a cost center or not getting an adequate budget. To elevate IT's perception from cost center to strategic partner, IT leaders need to be able to effectively demonstrate the full impact of their efforts on the broader organization.  

Join this webinar with GoTo to discuss:
   
   • Different ways to think about demonstrating the ROI of IT, and tangible strategies for IT leaders 
   • Three unique ways to think about IT impact 
   • KPIs and success stories from IT leaders who have successfully demonstrated the impact of their department's work

Tomorrow’s IT: Driving ROI, Not Costs

Despite headlines about some very large employers forcing all workers back to the office, the world of work has changed forever for most organizations. Whether 100% remote or hybrid, the new reality means that tech teams are supporting colleagues and customers who expect to work from anywhere, at any hour, and with access to anything and everything needed to get the job done.

In this webinar, we examine how changes in the way we work are impacting support organizations and the customers they serve. We’ll discuss how successful teams are adapting to the new ways of working and talk about what’s next. 

You’ll learn:

   • How remote work creates challenges - and opportunities - for IT leaders finding, retaining, and advancing the careers of service and 
     support staff.

  • The implications of changing customer expectations for tech support delivery people, process, and technology.

  • How organizations are changing team structures to effectively serve more customers with smaller, and often remote and hybrid, support 
    teams.

  • How culture and connection can be preserved in a hybrid workplace.

 • How technology, and technology strategies are evolving to address critical existing and emerging support challenges.

How to build a resilient tech support culture

Cyberthreats are relentless and ready to pounce on any vulnerability. In this upcoming webinar, GoTo’s Chief Information Security Office Attila Torok breaks down cybersecurity into three simple-to-understand parts to help security and IT leaders think about how to tackle security holistically at your company.  

 
Learn about the 3-part plan to cybersecurity success, including:  

   - Assessing the state of security: What you should be paying attention to 

   - Breaking the vacuum: Applying a structured, customer-led, productized approach to security  

   - Ongoing measurement and adjustments: How to leverage a Predictive Security Model

Tackling Security at Your Company: A 3-Part Plan

For IT executives, investments are under scrutiny. As budgets are reduced, it’s crucial to ensure your next IT investment is not only cost-effective, but also generates enough returns to protect other areas of the business. That’s why we commissioned Forrester Consulting to conduct a Total Economic Impact Study of Rescue.  

In this exciting 1-hour webinar, we’ll be joined by guest speakers from Forrester who will share invaluable insights into:  

  - Industry trends that are impacting IT support  

 - The financial impact and ROI LogMeIn Rescue had on a composite organization (395% ROI over 3 years) 

 - Key areas where customers have seen success after implementing support technologies

Beyond ROI: Uncovering the total impact of your support tools

You don’t need to be a large organization to benefit from a mobile device management (MDM) solution. Businesses of all sizes rely on smartphones, tablets, laptops & more for various types of work, whether in the office or remotely. With an MDM solution, companies can easily track, manage, and secure endpoints from a central location. 

 Join us and gain expert advice on how GoTo Resolve MDM can provide simple, secure, and flexible support and management of all devices necessary to run your modern workplace.    

 In this webinar, we’ll explore: 

   - An overview of mobile device management   

   - Why MDM is a must for IT departments  

   - MDM benefits & efficiencies   

   - Getting started with GoTo’s new MDM solution

Migrating to Modern IT with Mobile Device Management

With today’s economic headwinds, there is increased pressure on IT teams to save money through tech consolidation. With this in mind, many small and mid-sized businesses like yours are switching to GoTo Resolve, the all-in-one IT management and support solution. GoTo Resolve is the only software with native remote support & access, RMM, automation and ticketing -- making it fast and easy to deploy and manage. Curious to learn more? 

Join GoTo and hear from one of our customers as we explore: 

    - What is driving the needs for tech consolidation 

   - The true cost of managing multiple tools and systems 

   - The value of a single IT management and support solution

Looking to Consolidate your Tech Stack in 2023?

Ongoing uncertainties (and dare we say unprecedented times) have had a considerable impact on small and medium-sized businesses. To overcome adversity and build sustainable operations, IT leaders need to think beyond crisis management and develop long-term, growth-oriented processes. Understanding your IT team’s level of operational maturity is a first step toward advancing helpdesk performance and maximizing companywide potential.  
 
Join this session as GoTo product experts discuss the various levels of operational maturity, and how individual IT management decisions, processes, and actions compare against top-performing SMB strategies. We’ll close out the conversation by exploring how businesses can shift their IT infrastructure from reactive or proactive, to managed and optimized.

Operational Maturity: A Coming of Age for IT

Want to simplify agent workflows and speed up work with AI? You’ve come to the right place! 

GoTo Contact Center’s October Release is packed with features – like our new Agent Softphone and AI Chat Analysis – designed to boost productivity and enhance customer interactions. 

Join our webinar and learn how to: 
Boost agent efficiency with Contact Center’s new softphone experience 
Get better insights into customer sentiments with AI 
Resolve customer queries faster with automated SMS messaging

Increase Productivity with New Contact Center Features

The competition to sell and retain customers has never been fiercer. 
 
A recent study of business leaders found customer experience to be the #1 priority over the next five years, ahead of price and product. Ready to elevate your business’s CX? From AI to advanced analytics, GoTo Contact Center has you covered. 
 
Our second webinar offers a deep dive into how the right contact center solution can ensure your staff are at their most productive. 
 
This session will cover: 
Real-time analytics capabilities 
Agent dashboards 
Practical applications of AI 
Outbound dialer tool, and more

Unleash Agent Performance: Untapping Potential for More Productivity

Your customers have options. A recent study found 76% of customers would stop doing business with a company after just one bad experience. 
 
Customer experience is more important than ever and GoTo Contact Center can help take your CX to the next level. 
 
Our first webinar introduces GoTo’s easy-to-use, easy-to-manage Contact Center solution that can improve customer experiences, increase productivity, and grow your business. 
 
This session will cover: 

Agent Experience: Call Queues, web chat, and our analytics dashboard 
Supervisor Experience: monitoring, coaching and chat surveys 
Admin Experience: Call Routing, deployment and Dial Plan Editor

Unleash Agent Performance: Intro to GoTo Contact Center

Technology is revolutionizing the many ways we interact with customers. And one great way to assess how those interactions are going (and how you may enhance them) is a set of robust analytics capabilities in your contact center.  
 
In this session, we will dig into the capabilities our GoTo Contact Center can bring to your table – and walkthrough a live product showcase. Grab the digital seat we’re saving just for you in our webinar!  
 
Join us in this webinar to:  

Discover capabilities you didn’t know you had with real-time Supervisor and Agent Dashboards  
Gain better insights into customer interactions through historical analysis to optimize service quality  
See first-hand how GoTo Contact Center can be tailored to your business needs with comprehensive insights and real-time metrics

Analytics Unleashed: Maximize Your Customer Experience Insights

Cloud, AI, and automation are just a few of the forces transforming the customer landscape today. And as customer expectations evolve, businesses need to reimagine and mature their approaches to the entire customer experience.  
 
In this session, we will explore the concept of maturity and its pivotal role in shaping the future of contact centers, extending far beyond traditional telephony.  
 
Join us in this webinar to:  
Discover how technologies are revolutionizing customer interactions  
Empower your business to meet the ever-growing demands of modern consumers  
Gain valuable insights into the strategies and tools that will help your organization excel

Paving Your Path to Business Growth: Maturing the Customer Experience

By now, many businesses have adopted UCaaS solutions and realized significant flexibility and efficiency gains. But the customer has now taken center stage. Today’s challenge is extending the UCaaS benefits to improve the customer experience and boost business performance. 
 
Enter CCaaS, or Contact Center as a Service. With UCaaS and CCaaS together, companies can bridge the customer expectations gap. They can handle high call volumes, provide new channels for communication, and gain insights through powerful analytics. 
 
In this webinar, our experts provide: 
 
A deep understanding of use cases for UCaaS and CCaaS 
Advantages to bringing together your UCaaS and CCaaS tools on a single platform 
Tips and tricks for evaluating providers

UCaaS and CCaaS Why They’re Better Together

Discover new ways to improve your customer experience and agent collaboration with GoTo Connect’s latest features and updates. Take a tour through our newest product enhancements for GoTo Customer Engagement, designed to create better customer outcomes and make collaboration easier for your entire team. 
Learn how to: 

Realize new levels of collaboration with shared inbox enhancements  
Create richer and more engaging campaigns with MMS messaging  
Save time and build better connections our automated hub

Create Better Customer Experiences with GoTo Customer Engagement

Today’s support teams need to be able to support any device from anywhere – and businesses are really stretching the limits of what that means. They are supporting a range of customers and employees at varying “tech savvy” levels with agents working from home, at satellite offices, and even out at sea.

In this webcast, we’ll discuss unique ways top companies are leveraging remote technology to delight their end-users and drive productivity for their teams.

Tune in to learn about real use cases from our customers covering their remote support problems  and how they solved them, including:

• How one Rescue customer supports employees remotely
• How tech saves the day when your customers aren’t so tech savvy
• How one company built a support empire by expanding remote support capabilities over time
• And more

How Real Companies Use Remote Support to Problem Solve

Remote Access

Productivity

User Experience

Remote Work

Remote Applications

Desktop Support

Remote Desktops

Employee Experience

Workplace Technologies

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IT Security

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Collaboration and UC

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Data and Analytics

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How Real Companies Use Remote Support to Problem Solve

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