Name: Scale Your MSP: Designing and Delivering on Service Level Agreements (SLAs)
Start: 2025-07-18T14:53:00Z
End: 2025-07-18T14:53:38.000Z
Location: BrightTALK

At GoTo, we're making IT easy, anywhere, with remote management and support, and business communication software, unified with one admin solution. We help you get things done simply and securely, so work time can be well-spent and free time can be better spent. 

GoTo’s portfolio, which includes GoTo Resolve, Rescue, GoTo Connect, and more, helps securely support and connect businesses to what’s most important: their teams and customers.

Artificial Intelligence is revolutionizing remote support by delivering faster issue resolution, enhanced productivity, and improved customer satisfaction. Join us for an engaging discussion as we explore the latest trends in AI, with key data points that showcase its potential. Learn why these advancements are critical for improving efficiency and customer satisfaction. We’ll highlight powerful features of LogMeIn Rescue including a live product demo.  

You’ll walk away with key insights into: 
- Trends on the transformation of IT and tech support 
- How AI helps increase accuracy, efficiency, and CSAT 
- Rescue’s new AI-powered features

From Data to Impact: How AI is Shaping the Future of Remote Support

Stop trudging through the “new client” grind and start getting more value from the clients who already trust you. 

Most MSPs looking to grow focus on new business — but in doing so, they often overlook the opportunities sitting right in front of them. 

Your existing clients — the ones who already know and rely on you — hold valuable potential for stronger partnerships, expanded services, and long-term growth. Unfortunately, traditional Quarterly Business Reviews (QBRs) rarely uncover it. 

That’s why LogMeIn is partnering with Start Grow Manage to bring you a session focused on running better Strategic Business Reviews to uncover real opportunities for business growth and build stronger client relationships. 

You’ll learn how to: 
• Engage more deeply with your clients in ways they actually value 
• Uncover hidden needs that lead to real, high-value solutions 
• Grow revenue faster and easier than chasing cold prospects 
• Deliver more value without adding more hours to your workload

Discover Hidden Revenue through Better Strategic Business Reviews

Join Jen Six, Sr. Product Marketing Manager, to explore Resolve’s latest features—end-user access, brandable remote sessions, and customizable reporting—and how they empower MSPs to scale with confidence. This session will connect these innovations to the MSP maturity journey, showing how they help teams move from reactive firefighting to proactive growth.  

You’ll learn:  
• Practical ways to strengthen client trust 
• How to stabilize recurring revenue 
• How to position your business as a long-term partner in an evolving IT landscape.

Don’t miss this chance to see how Resolve helps MSP achieve efficiency, profitability, and long-term success.

Introducing Resolve’s New Features: A Smarter Path to MSP Growth

Remote support and access tools are essential for modern enterprise IT and technical customer support, but they also open the door to evolving security threats. In this can’t miss session, we’ll explore how these threats have transformed over time, the risks they pose today for businesses and end users, and how organizations can fortify their security practices. Discover must-haves in secure remote support functionality and protection features, and see how LogMeIn Rescue’s advanced capabilities can help safeguard your operations. 

What You’ll Learn: 
• Key risks in today’s remote support and access environments 
• Essential features for secure remote IT operations 
• How Rescue bolsters security with cutting-edge features

Secure Remote Support: Combatting the Evolving Threat Landscape

For IT leaders, migrating Mobile Device Management (MDM) solutions has historically meant disruptive factory resets, user downtime, and complex data re-provisioning. But Apple’s latest OS updates have introduced new game-changing capabilities. 

Join our LogMeIn experts as we explore Apple’s new approach, which lets devices transition between MDMs without a factory reset. Discover what this "no-wipe" migration means for your organization as we: 
• Break down the new migration process 
• Discuss key implications for IT leaders 
• Highlight critical considerations & limitations 
• Review LogMeIn's MDM migration advantage

MDM Migration Made Easy: Inside Apple’s OS Update

Rescue is amplifying its capabilities like never before with three new supplemental feature packages: AI, Enhanced Security, and Translation. There’s never been a better time to take advantage of all the extras Rescue has to offer. 

New Package Facts & Features: 

Security 
• Device-based Restricted Access Package 
• IP-based Restricted Access Package  
• Generic Enterprise Domain  
• Company Pin Code Validation  
• Allowed Hosts for External Pin Entry 
 
AI:  
• AI Session Summary 
• AI Device Analysis 
• AI Screen Analysis 
• AI In-Session Recommendations  
  
Translation: 
• Live Chat Translation 
• Live Screen Translation

Extend the Power of Rescue: A Look into Supercharged Functionality

IT teams shouldn’t have to wait days for data. With LogMeIn Resolve’s AI-powered reporting, you get the answers you need—in the format you want—on demand.  

With Resolve's AI-powered reporting, IT teams can access and customize reports in seconds - no analytics team needed.  

Watch the third and final session of our AI webinar series to see how easy it is to generate insights, track performance, and optimize support operations without bottlenecks.

Practical AI for IT:AI Reporting

AI is no longer a buzzword – it's your new IT support teammate. In this 3-part webinar series, our product experts are showcasing how LogMeIn Resolve uses AI to drive real results for IT teams through live demos and practical use cases. 

Get answers when and where you need them with AI that recommends relevant support articles, scripts, and next steps.  

Walk away with real ideas you can apply—no fluff, just functional AI for IT support. This is a session you won't want to miss!

Practical AI for IT: Knowledge Base

AI isn’t the future—it’s transforming IT support right now. In this 3-part webinar series, our product experts will show you exactly how LogMeIn Resolve puts AI to work for IT agents through real-world applications and live demos. 

Register for this session to meet your AI-powered sidekick for troubleshooting—executing common fixes so agents can focus on high-impact issues.  

Don’t miss this chance to see Resolve’s AI in action—built for IT teams who want real solutions for real service desk challenges.

Practical AI for IT: Virtual Technician

Effectively managing internal knowledge is key to delivering exceptional service. In this 30-minute on-demand webinar, you'll learn how to create, organize, and scale your knowledge base to improve efficiency, accelerate problem-solving, and empower your MSP team.

What you'll learn:

1. Proven strategies to build and expand a powerful knowledge base
2. How LogMeIn Resolve streamlines and enhances knowledge management
3. A live demo of the Resolve Knowledge Base in action

Whether you're starting from scratch or optimizing an existing system, this session offers practical tips and actionable insights to help your MSP team work smarter.

Scale Your MSP: Managing your Knowledge Base

Catch this 30-minute on-demand webinar to see how the LogMeIn Data Protection Suite powered by Acronis helps MSPs and internal IT teams streamline endpoint management, backup, and recovery—all in one platform.

Join experts Mike Gutierrez (LogMeIn) and James Abercrombie (Acronis) as they walk through how this integrated solution:

1. Cuts through IT complexity

2. Improves response times

3. Strengthens cyber resilience

Whether you manage your own IT infrastructure or support multiple clients, you’ll walk away with practical steps to protect more while managing less.

Streamlined Recovery & Support with LogMeIn and Acronis

Downtime hurts your clients-and your bottom line. Business Continuity and Disaster Recovery (BCDR) is no longer optional, but many MSPs struggle to position and sell it effectively. 

In this 30-minute session, we'll walk you through exactly how to make BCDR a core, revenue-driving part of your service offering.

You'll learn how to:
1. Communicate BCDR's value in terms clients actually care about
2. Package and price BCDR inside your managed services contracts
3. Insights into why MSPs are uniquely qualified to deliver managed BCDR
4. Overview of LogMeIn Resolve's Data Protection Suite powered by Acronis

How MSPs Can Sell BCDR and Drive More Recurring Revenue

Discover how LogMeIn Resolve helps MSPs tackle today’s most pressing challenges—from device sprawl and hybrid workforce support to evolving cybersecurity threats and compliance demands. 

In this 30-minute session, you'll learn how to: 

Effectively manage and secure devices across remote and hybrid client environments 

Streamline operations and automate routine tasks at scale 

Proactively prevent, detect, and respond to security threats to keep clients protected 

Walk away with actionable insights to simplify support, improve efficiency, and strengthen your security posture.

Bite-Sized Strategies for MSP Success: MDM, Automation & Risk Management

The rise of hybrid work, BYOD policies, and increasing security demands has created a lucrative opportunity for MSPs to offer Mobile Device Management (MDM) services. Join us for this webinar, where we’ll explore how MSPs can capitalize on these trends to generate new revenue streams.  

Key topics to be covered during this 30-minute session include:  

The growing opportunity for MDM and new revenue streams  

Practical techniques to communicate the value of MDM to customers  

Hands-on demonstration of Resolve MDM

Scale Your MSP - How to Monetize MDM to Your Customer Base

Are high IT workloads and repetitive tasks holding your team back? LogMeIn Resolve’s native AI features are designed to help busy agents deliver smarter, faster solutions to today’s IT challenges. 
 
Join us for a 45-minute webinar where we’ll not only explore how LogMeIn Resolve’s powerful AI tools can enhance IT efficiency but also offer an interactive demo so you can see the impact firsthand. 

In this exclusive session, our product experts will cover: 

Virtual Technician to automate repetitive tasks 

Enriched In-Session Support for real-time diagnostics and issue identification 

AI-Powered Knowledge Base to speed up problem resolution 

...And much more!

Tackling Efficiency: AI Features for Effective IT Teams

Register now for the opportunity to explore critical data governance strategies and see how MDM solutions can help safeguard your organization’s sensitive information. 

Join our product experts as they explore how MDM helps ensure data compliance, secure sensitive information, and optimize mobile data governance practices. 

This third session will wrap up our series, and we don’t want you to miss out on the tools and strategies that can transform your approach to mobile device management!

MDM Security Series: Mastering Mobile Data Governance

As mobile device usage continues to grow, ensuring company-issued and personal devices are secure while maintaining compliance is more important than ever. Without the right mobile device management (MDM) solution, this can be a complex challenge. 

Join the second session of our 3-part MDM webinar series designed to help IT teams tackle mobile device management head-on. 

Learn how to keep company data secure while maintaining privacy for personal BYOD devices in your organization.

MDM Security Series: Protecting Company vs. BYOD Devices

SLAs are essential for MSPs to maintain client trust, but balancing what clients want with what’s achievable takes careful planning. 

In this 30-minute session, you’ll get practical tips for designing and managing SLAs that drive satisfaction and growth. 

What you’ll learn: 

How to set achievable response and resolution times 

Ways to meet client needs without overpromising 

The value of tiered SLAs for customization and upselling 

How RMM tools can support SLA tracking and accountability 
 
Whether you’re building or refining your SLA approach, this session will help you make SLAs a competitive advantage.

Scale Your MSP: Designing and Delivering on Service Level Agreements (SLAs)

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Get powerful marketing data and analytics insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the analytics that quantify your investments.

Data and Analytics

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Scale Your MSP: Designing and Delivering on Service Level Agreements (SLAs)

Presented by

About this talk

GoTo - North America