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Generative AI: Uncovering tangible benefits for CX

Presented by

J.P. Gownder: VP, Forrester, Robin Gareiss: CEO, Metrigy, Nancy Rademaker: Int’l Speaker, Mahesh Ram: Head of CC DX, Zoom

About this talk

Generative AI models like GPT-4 offer enormous opportunities to improve the customer journey for your clients. However, parsing through the hype around AI to find the real, beneficial use cases for your organization can be a challenge. In this session, our panel of analysts will break down how you can use generative AI to evolve and improve the customer journey. Watch the talk to learn: • What’s the difference between AI and generative AI? • How to turn AI into your employees’ assistant • How to use AI to reduce turnover in the CX world • What AI use cases Forrester is most excited for in the CX space • What risks AI leaders need to be aware of
Zoom

Zoom

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