Zoom helps consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.

Voice is vital to digital transformation, as it connects the physical and digital worlds. An all-inclusive voice strategy with transcription, messaging, conferencing, video, and analytics can enhance digital experiences for all. But how would we go about inventing collaboration today for a more distributed, cloud-connected workforce?

Join IDC’s Oru Mohiuddin (Senior Research Manager, Enterprise Communications and Collaboration) and Zoom’s Iqbal Javaid (Zoom Phone and Contact Center, SE Lead)  for this informative fireside chat to discover how a platform approach to cloud-based voice strategy can improve engagement, increase productivity, and establish a resilient collaboration strategy for the broader enterprise ecosystem.

What you’ll learn and takeaway from this webinar:
-How should enterprise organizations maintain flexibility amid continuing change in the workplace and workforce?
-What specific challenges would an enterprise face in deploying an integrated UCaaS + CCaaS service?

Modernizing Enterprise Communication: The Power of the Collaboration Suite

Join Matthew Saxon, Chief People Officer at Zoom, and Robin Bunevich, Product Marketing Manager at Zoom, as they weigh in on the biggest challenges facing People & HR Teams as they navigate remote work and the return to office. Learn from Matthew as he shares recommendations for organizations on how to develop keep employee experience in mind, how to provide flexibility and value in hybrid work environments, and maintain a strong feedback culture within your organization.

Zoomtopia Studio: Matthew Saxon on Hybrid Work & Employee Experience

Mu Han, Chief Development Officer at Zoom and Joseph Chong, Head of Product, Solutions, and Industry Marketing at Zoom, share tips on how to have more effective meetings, save time, and increase post-meeting productivity with tools such as Zoom AI Companion’s meeting summary. Mu shares valuable insights on how to maximize employee experience with AI as a Technology Leader, and recommendations on how to keep up with ever-evolving AI breakthroughs.

Zoomtopia Studio: Mu Han on AI breakthroughs & Productivity Tools

In the last few years, integrating Generative AI contact center tools into employee workflows is a top priority for many CxOs. Join Ronnie Brant, Head of Solutions GTM Marketing at Zoom, as he connects with Sheila McGee Smith, President & Principal Analyst, McGee Smith Analytics, to discuss how she sees generative AI impacting contact centers of the future, and the remarkable strides AI has made for customer service in the last year. With over 30 years of industry analyst experience, Sheila McGee Smith’s invaluable expertise on Zoom Contact Center’s rapid innovation, with over 600 new features introduced in 18 months, is sure to change your perspective on the future of contact center work.

Zoomtopia Studio: Sheila McGee Smith on Generative AI Contact Center Tools

As companies navigate the rapid innovation and new trends around AI innovation for CX, how are agents themselves impacted? Join Ronnie Brant, Head of Solutions GTM Marketing at Zoom, as he sits down with Zeus Kerravala, Founder and Principal Analyst at ZK Research to learn more about improvements in agent productivity, and the benefits of  organizations using a single integrated platform for their AI and customer experience needs.

Zoomtopia Studio: Zeus Kerravala on CX, AI & Agent Productivity

Chris Blackstone, Director Digital Workplace & End User Computing at Convera connects with Michelle Couture, Global Lead, Contact Center Product Marketing at Zoom regarding how an organization can harness revolutionary technologies like chatbots, blockchain, AI Virtual Agents to improve their customer experience. Join Chris Blackstone as he shares his methods of fostering an asynchronous culture of connectivity and collaboration with his international team, and how Zoom AI Companion’s meeting summary feature has increased productivity within his organization.

Zoomtopia Studio: Chris Blackstone on Customer Experience AI & Collaboration

Privacy and compliance are top of mind for executives when understanding gen AI rollout within their organizations. Lynn Haaland (Chief Privacy Officer, Deputy General Counsel, Product and AI, Zoom) and Robin Bunevich (Product Marketing Manager, Zoom) discuss Zoom’s approach and how companies can face these rapid changes. Join Lynn as she shares her recommendations for maintaining an ethical and transparent culture around data privacy, provides advice for end users to learn about the AI services they’re using, and Zoom’s strong commitment to not using customer data to train their AI models.

Zoomtopia Studio: Lynn Haaland on AI Privacy & Compliance

David Strickland (Telehealth Industry Expert, Non-Profit Health Organization) sits down with Ron Strachan (CIO Advisor - Healthcare, Zoom) to share how advancements in AI are creating immense opportunities in EX and CX within the healthcare sector. David Strickland shares his expertise on the life-saving benefits of virtual patient care and home recovery, how AI is evolving to create a seamless patient experience, and the AI strategies healthcare leaders can implement to increase patient satisfaction, engagement, and outcomes.

Zoomtopia Studio: David Strickland on AI & Healthcare

Maia Ervin (Chief Impact Officer, JUV consulting and Future of Work Enthusiast) and
Kelsie Colley (People Research Consultant, Zoom) bring a Gen-Z perspective to the discussion of modern work, generational considerations and expectations in the workplace. Watch now to learn more about best practices for improving company culture across generations, and how to build a harmonious and connected workplace community.

Zoomtopia Studio: Maia Ervin on Modern Work & Company Culture

As AI innovation becomes increasingly powerful, it has become a game changer for productivity, both in physical and digital collaboration spaces. Hear from Joseph Chong, Head of Product, Solutions, and Industry Marketing at Zoom, and Michelle Couture, Global Lead, Contact Center Product Marketing at Zoom, regarding their tips for leveraging powerful AI tools such as Meetings Summary to enhance employee communication, productivity, feedback, and flexibility.

Zoomtopia Studio: Joseph Chong on Leveraging AI Tools

Join Juanita Coley, CEO at Solid Rock Consulting, and Ronnie Brant, Head of Solutions GTM Marketing at Zoom, to discover insider perspectives about Zoomtopia’s WFM and ZCC announcements & how Zoom is seamlessly integrating AI into new products. Juanita provides expertise on how AI enables more meaningful work, ways that Zoom Contact Center enables a cutting-edge customer experience, and how generative AI can reduce agent churn and improve job satisfaction.

Zoomtopia Studio: Juanita Coley on CX and AI

How can organizations implement strategies to provide innovation, connection and collaboration within their office spaces? Join Necole Jackson-DeJoie, Global Executive Director and Product Portfolio Lead at Boston Consulting Group, and Matthew Saxon, Chief People Officer at Zoom, to explore the best methods of leveling up in-person digital tools, maintaining a thriving and unique company culture in your workplace, and how to navigate the future of work.

Zoomtopia Studio: Necole Jackson-DeJoie on the Future of Work

Want to deliver outstanding customer experiences during your sales engagements and build on Customer retention in an ever more competitive marketplace?

Join us to learn how our omni-channel contact center solution can help teams enhance productivity and drive a step change in Customer NPS. Discover how our video-optimized contact center platform can help your business proactively engage with prospects earlier in the sales cycle.

Reimagine your Customer Experiences with Zoom Contact Center

Reduce IT spend, manage complicated tech stacks, troubleshoot low employee engagement, strategize with reduced budgets and resources, contend with siloed communication, and manual reporting—do any of these challenges sound familiar? 

Don’t worry, we’re here to help. Our webinar details how our Zoom Team Chat stitches together a unified communications experience that addresses these pain points while reducing your IT spending. 

Increased collaboration and efficiency await. Watch our session now to unlock: 
• The importance of messaging in today’s work environments
• The power of the Zoom Platform
• Zoom Team Chat functionality
• And a Wrap up and Q&A.

Reduce Communication Costs with Zoom Team Chat: An IT Leaders’ Guide

Are you paying for multiple collaboration tools? The pressure is on to trim costs and consolidate tech stacks. Some people believe that consolidation means compromising functionality compared to best-of-breed point solutions. So, the question remains: how do you save without sacrificing productivity and collaboration?

Zoom’s industry experts, Matt Christopher and Leo Boulton, will explore how taking advantage of Zoom’s Team Chat allows organizations to consolidate spending, while actually improving how users proactively collaborate. 

Come learn how these solutions stack up and to walk away with insights on:
1. Industry trends on the benefits of consolidation and employee effectiveness driven by chat
2. How Zoom Team Chat delivers consolidated collaboration without compromising on functionality 
3. The cost benefits of consolidating onto Zoom
4. And how Zoom compares to its competitors

Meet Your Superglue: Zoom Team Chat Benefits & Competitor Comparison

In this economic environment, your business must reduce inefficiencies and make smarter digital investments to be well positioned for long-term success. An easy area to tackle is collaboration tools. Instead of dealing with multiple platforms simply to message and chat with your colleagues, Zoom Phone and Zoom Team Chat consolidates everything into a unified experience.

Considering your average employee toggles between different apps and websites 4 hours a week or 5 working weeks a year, you can unlock a massive productivity boost by reducing your number of tools. 

But why is Zoom the right choice for you?

Join David Ball, Product Marketing Manager of Collaboration at Zoom and Melissa Rother, Product Marketing Manager of Phone at Zoom, in this session as they provide a closer look at Zoom Phone and Zoom Team Chat. Watch the webinar to learn:
• 5 reasons to use Zoom Phone
• 3 reasons to use Zoom Team Chat
• How Zoom IQ helps align your teams & improves CX
• The ins-and-outs of Zoom Quality & Reporting

Zoom Phone & Zoom Team Chat: A closer look

Your IT budget is shrinking – even as you are asked to deliver more innovation with less resources. In this economic cycle, it’s important to know how to make your dollars go further.

A major step in that direction is consolidating your communication & collaboration tools with Zoom. This eliminates the need for multiple tools just to correspond with your teammates, cutting costs and tool sprawl simultaneously.

Join us in this webinar to learn about:
• How to consolidate your video, phone & chat modalities into one unified collaboration platform
• Zoom vs. MS Teams vs. Slack for video conferencing & chat functions
• A detailed overview of Zoom Team Chat
• How to transition from Slack or MS Teams to Zoom
• How to reduce IT troubleshooting by 75% with Zoom

Shrinking IT budget? How to embrace a unified collaboration experience

Maintaining employee and client experience despite the emergence of remote and hybrid work has been a top priority for executives over the last 3 years. Gary Sorrentino, Global CIO at Zoom, joins Patrick Kelley, Distinguished Architect at Zoom, to discuss their experiences working in a flexible hybrid environment at Zoom, their recommendations for employees looking to improve in-office collaboration, and the extraordinary ways Zoom’s AI Companion can be a supplement to hybrid work.

Zoomtopia Studio: Gary Sorrentino on Hybrid Work & Employee Experience

Employee Experience

Hybrid Work

Exec

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Zoomtopia Studio: Gary Sorrentino on Hybrid Work & Employee Experience

Presented by

About this talk

More from this channel