Name: Deutsche Telekom präsentiert WalkMe für Call Center
Start: 2023-11-19T21:02:00Z
End: 2023-11-19T21:02:15.000Z
Location: BrightTALK
Rating: 0

WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, giving you visibility into software usage at every level. WalkMe overlay technology identifies where workflows break and delivers personalized guidance and automations to users at the point of friction. Create people-first experiences across apps and workflows, improving software adoption, saving money, reducing risk, boosting productivity, and enhancing employee and customer engagement.
Manage constant change better. Adapt to new processes, software, and shifting business priorities with ease. Onboard people faster. And prove the value of your software investments while maximizing ROI on the world’s leading digital adoption platform.

Across every enterprise organization around the world the demand for artificial intelligence (AI) transformation is forcing strategic change management programs. But delivering on the promise of AI transformation is more than just rolling out an AI chatbot and hoping for the best - adoption of these new technologies is a must. In this session, experts will share case studies, use cases and best practices for how digital adoption can drive the change needed to overcome challenges related to AI visibility and governance, AI adoption across a diverse workforce, and Contextual AI assistance in an anywhere, anytime workplace.

Join us to learn about:
- How AI transformation is not just about introducing new technologies but ensuring they are effectively adopted and integrated into the organization's workflows.
- Case studies and best practices to maintain oversight and control over AI technologies, which is essential for successful AI transformation.
- Strategies for ensuring AI adoption across a diverse workforce will be discussed, which is crucial for maximizing the benefits of AI.
- The use of AI to provide contextual assistance in a workplace that operates anytime, anywhere, thus enhancing efficiency and productivity.
- Innovation in the Digital Adoption Platform category, including WalkMe's introduction of the first and only AI co-pilot that can provide the next best action for any workflow across any application.

Navigating AI Transformation & Change Management with Digital Adoption

Revolutionize your digital adoption with WalkMe's latest AI innovations.

Discover the latest in digital adoption and how WalkMe is revolutionizing the industry. Join CEO Dan Adika to unveil cutting-edge product innovations and discuss strategies for driving transformative change within your organization. Learn from customers, partners, and experts, and celebrate outstanding achievement with the Realizer Awards. 

Plus, meet visionary entrepreneur Josh Linkner, a New York Times bestselling author with unrivaled experience in propelling startups to success and a knack for creative problem-solving, as he shares actionable insights on strategies fueled by imaginative and disruptive thought to transform your organization. Prepare to be inspired and learn how to be an architect of change in your industry.

Speakers:
Dan Adika, CEO & Co-Founder, WalkMe
Brittany Hillard, VP Customer Experience, WalkMe
Josh Linkner, Serial entrepreneur, New York Times-bestselling author, & venture capital investor
Adriel Sanchez, Chief Marketing Officer, WalkMe

Realize '24 keynote: Where changemakers meet.

Maximize ERP value with insights from Deloitte leadership.

Join us on a pivotal exploration into the heart of an ERP digital transformation, where DAPs serve a purpose beyond training — they become catalysts for change. Witness firsthand the dramatic shifts in efficiency, user experience, and operational excellence achieved through the strategic application of DAP.

Discover how to enable a seamless ERP transformation journey for your workforce and maximize the value of your ERP investments with insights from Deloitte leadership. Learn to transform ERP onboarding and adoption challenges into opportunities for unparalleled growth and innovation.

Speakers:
Deepti Singh, Senior Manager, Deloitte Consulting LLP
Lindsey Stokes, Senior Consultant, Deloitte Consulting LLP

Changemakers in action: Revolutionizing ERP onboarding & adoption with DAP

Discover how digital adoption is redefining employee experience.

Witness firsthand how Hewlett Packard Enterprise (HPE) and Mastercard redefine the art of employee experience through groundbreaking digital adoption. 

You'll explore the vision of HR innovators at HPE who are leveraging WalkMe’s Digital Adoption Platform and Workstation to weave technology seamlessly into the fabric of employee's daily workflows. By consolidating a complex multi-channel HR tech landscape into a unified 'one-stop-shop' portal designed to create frictionless, self-service experiences, see how these changemakers are not just adapting to the digital era but are setting the standards for it. 

Discover how Mastercard is improving the talent management experience with DAP, driving greater value from HR technology investments. Witness how personalized, context-sensitive guidance enables employees to work at their full potential in a dynamic

Speakers: 
Oana Drăghici, Sr. Manager, People Systems, Digital eXperience & Intelligence, Hewlitt Packard Enterprise
Luke Halter, Senior Systems Analyst, Mastercard

Changemakers in action: The new architects of employee experience

Join WalkMe on a journey to simplify business workflows.

Come on a journey to crack a business workflow challenge using WalkMe. Watch as we unravel the knots of a common problem and quickly and easily build a simple, effective solution.

Solve my problem!

Experience WalkMe simplify workflows on Salesforce, SAP, and Workday.

Captivating demo showcasing how WalkMe can streamline business processes on platforms like Salesforce, SAP, and Workday. Experience firsthand the efficiency and effectiveness of these solutions in enhancing productivity and simplifying workflows.

Show me WalkMe for Salesforce, SAP, and Workday

Explore how WalkMe enhances work life and drives business impact.

See how a local customer solved a business challenge with WalkMe. Dive into this quick demo to see the solution they built. It's a real-life success story of making work life better and driving business impact.

Speakers:
Elizabeth Willisson, WalkMe Implementation Manager, Flight Centre Travel Group
Zak Silvernail, Senior Customer Success Manager, WalkMe

Real customer stories, real customer solutions

Discover the power of flow analytics for your business processes.

Many business processes do not start and end in the same system, and many business processes are touched by multiple users across the lifecycle. Flow Analytics lets you visualise, measure and explore these processes to get maximum value out of your applications!

I love flow analytics! New Release!

Digital adoption strategies that simplify change and expedite deals.

Join us as we uncover how Pure Storage and Thermo Fisher Scientific are rewriting the playbook on sales efficiency using WalkMe's Digital Adoption Platform. From optimizing software spend to improving data accuracy, these companies demonstrate the unmatched benefits of a data-first DAP strategy. 

Watch the transformational story of how Pure Storage's sales leadership uses WalkMe to understand deep usage analytics, removing workflow friction and ensuring the focus on high-value activities, leading to a significant uptick in productivity and deal cycles. 

Discover how WalkMe analytics serve as the backbone for strategic decisions, allowing Thermo Fisher Scientific to track how digital adoption impacts user behavior and pinpoint areas ripe for improvement. This strategy has culminated in a remarkable 20% decrease in Salesforce-related support tickets and a time savings of 2-3 hours per day for sellers. 

These success stories demonstrate how innovative digital adoption strategies can significantly improve productivity, overcome change challenges, accelerate deal cycles, and maximize software ROI. 

Speakers:
Jeff McKittrick, AVP, Go-To-Market Systems and Strategy, Pure Storage
Michele Giacomuzzi, Sales Optimization Manager, Thermo Fisher Scientific

Changemakers in action: Mavericks redefining the sales game

Revealing the cost of failed digital adoption and a proven path to value.
Despite heavy investments in digital technology, there is a worrying disconnect with enterprises losing an alarming $1.14 million per week in diminished productivity. Our panel will shed light on how a mature digital adoption approach can lead to substantial cost savings – a staggering $4.9 million a month – and a 30% increase in application utilization.

Join us for a panel discussion on the latest trends and practices in digital adoption, the pivotal role of AI, and the significance of a dedicated digital adoption team. Plus, get exclusive first access to WalkMe’s 2024 State of Digital Adoption report.

The State of Digital Adoption in 2024

Experience the dynamic world of AI in sales as we take a deep dive together. With the promise of increased revenue and more effective sellers, it's no surprise that organizations are eager to embrace AI in their sales processes. However, with numerous vendors offering their own GenAI products, sales teams may feel overwhelmed navigating the market and creating a winning AI-powered sales strategy.

That's where having a clear roadmap becomes crucial when incorporating AI into sales processes. And who better to learn from than the experts at WalkMe? Join us in this engaging webinar as WalkMe's Rev Enablement team shares their invaluable insights and experiences on successfully implementing GenAI into key sales processes. Don't miss out on this opportunity to gain actionable knowledge and stay ahead in the sales game!

Translating AI promise into real-world sales strategies.

iscover why now is the ideal time to establish a Digital Adoption Center of Excellence (CoE) within your organization.
Join us for a fireside chat featuring guest speaker and DAP expert, Vasupradha Srinivasan, Principal Analyst at Forrester, and WalkMe Strategic Program Managers, Catherine Parish and Leah Hegyi.

Together, we’ll explore how a CoE can unlock new efficiencies in DAP operations and enable organizations at all maturity levels to derive more value from digital adoption. You’ll gain valuable insights on the foundations of a successful CoE and learn how to build a compelling business case for its development. Find out how a CoE maximizes DAP impact while driving continuous learning and innovation, a critical factor in maintaining a competitive edge in today's fast-paced business environment.

Maximizing digital adoption value with a Center of Excellence

The constantly evolving digital workplace demands that employees become more agile and adaptable. However, the promise of digital transformation, now amplified by the integration of AI, is often hindered by the challenges of navigating complex and ever-changing tech stacks. This is where WalkMe, the world's leading digital adoption platform, steps in. Join WalkMe's KJ Kusch, Field CTO, for a closer look at how digital adoption can empower employees to develop new skills and competencies by focusing on the business goal at hand.

Unleashing the Potential of Technical Innovation and AI with Digital Adoption

Ian Long, Head of Proposition & Transformation, International Programs at SwissRe shares how SwissRe has established a Center of Excellence that maximizes the return they see on their change investments. You'll learn how SwissRe increased its focus on digital adoption as it entered a new market segment and developed a fully-rounded approach to change across processes, platforms and people

Maximizing return on change investment through a digital adoption CoE at SwissRe

Visma is a leading provider of core business software that simplifies the work of companies of all sizes empowering end users while enabling businesses to grow and thrive. With more than 1 million globally dispersed customers, across 18 different software platforms, Visma needed to provide 24X7 support for customers. They identified WalkMe as their partner solution for providing proactive support and self-help to increase customer satisfaction. In this session you will discover how Visma:
* Reduces support inquiries
* Provides general product information
* Educates uses with tips and tricks
* Leads customers through product enhancements

Visma innovates customer experience with DAP

WalkMe’s approach to vision mapping and quantifying tangible benefits for solution drivers, challenges, and WalkMe value drivers, ensuring positive business outcomes are adhered to, adopting technology and processes

Digital adoption: The value discussion

In a major merger program WalkMe was added to further reduce the expected resistance to change. After the successful program finish, diversification and increase of usage of the DAP is envisioned.

How to reduce resistance to change: Equans BeLux’s dive into digital adoption

Wir reichern unser Ticketsystem mit WalkMe Elementen an, um die NutzerInnen durch Prozesse zu führen, Arbeitsfehler zu vermeiden und zielgerichtet mit den nötigen Informationen zu versorgen, damit das Kundengespräch stärker im Fokus stehen kann. Wir haben nach 1 ½ Jahren WalkMe Nutzung immer noch nicht alle Möglichkeiten der Plattform ausgeschöpft und entdecken immer wieder neue Ansätze, die einzelnen Funktionen für uns einzusetzen.

Deutsche Telekom präsentiert WalkMe für Call Center

Call Center

Employee Experience

Sales Coaching

Enterprise Applications

Enterprise IT

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

The sales management community on BrightTALK is made up of thousands of sales management professionals. Learn about sales training ideas and techniques while improving pipeline development strategies. Join the conversation by participating in live sales development and management webinars and round tables.

Sales Strategy

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful learning and development insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge in the field.

Learning and Development

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Deutsche Telekom präsentiert WalkMe für Call Center

Presented by

About this talk

More from this channel