Visma innovates customer experience with DAP

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WalkMe

About this talk

Visma is a leading provider of core business software that simplifies the work of companies of all sizes empowering end users while enabling businesses to grow and thrive. With more than 1 million globally dispersed customers, across 18 different software platforms, Visma needed to provide 24X7 support for customers. They identified WalkMe as their partner solution for providing proactive support and self-help to increase customer satisfaction. In this session you will discover how Visma: * Reduces support inquiries * Provides general product information * Educates uses with tips and tricks * Leads customers through product enhancements
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WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, giving you visibility into software usage at every level. WalkMe overlay technology identifies where workflows break and delivers personalized guidance and automations to users at the point of friction. Create people-first experiences across apps and workflows, improving software adoption, saving money, reducing risk, boosting productivity, and enhancing employee and customer engagement. Manage constant change better. Adapt to new processes, software, and shifting business priorities with ease. Onboard people faster. And prove the value of your software investments while maximizing ROI on the world’s leading digital adoption platform.