How to Achieve a Unified CX across a Diverse Product Suite

Presented by

Roisin Hunt, Zendesk Senior Manager of Events; Chris Karp, Chief Customer Officer at Auctane

About this talk

From same-day delivery and intuitive shipping software to a network of providers, Auctane’s focus is on providing quick, seamless, and accessible shipping products to their 2 million B2B and B2C customers. You may even use their brands yourself—including ShipStation,, and GlobalPost. Now, Auctane’s customers range in size from small Etsy storefronts to large global enterprises, and as such, Auctane is often asked how they surmount the challenge of meeting the needs of these diverse company sizes and personas. Chris Karp, Chief Customer Officer at Auctane, details his insight on this topic in the following webinar and shares his vision of how to achieve a unified customer experience (CX), regardless of product or user.

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You’ll find videos with direct insights from industry leaders on delivering more powerful customer (CX) and employee experiences (EX). Explore actionable strategies on how to drive growth for your business while reducing costs with real-life examples. <br><br /> Zendesk’s complete customer service solution is on a mission to make it easy for companies and customers to create connections. We show companies how to unlock the power of everyday customer interactions so they can make those experiences extraordinary. <br><br /> #1 in Digital Customer Service use case by Gartner. <br><br /> Learn more: