3 Ways Indeed Empowers Employees & Supports Job Seeker Success

Presented by

Roisin Hunt, Zendesk Senior Manager of Events; Jeanne Jones, Global Director of Job Seeker Success at Indeed

About this talk

Jeanne Jones, Global Director of Job Seeker Success at Indeed, quarterbacked an effort to bake out a team—separate from the main customer success organization—specifically focused on enabling and supporting job seeker success. As part of this mammoth initiative, Jones spoke with each of her new team members to identify what inspires them about their jobs, as well as their biggest challenges, of which 3 emerged: • The team lacked their own identity & vision. • A better data strategy was needed, to generate insights & become advocates for job seekers. • The team required better workflow optimization for daily tasks. Jones explains in this webinar how she resolved this last item by utilizing Zendesk, as well as her path to navigating the remaining two issues. Building a new foundation for job seeker success and enhancing employee engagement in one movement isn’t easy—tune in to see how Indeed achieved both!
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