A CX Moment with Recharge: The Key to Advancing Customer Loyalty

Presented by

Roisin Hunt, Zendesk Senior Manager of Events & Ty Bailey, Vice President of Services at Recharge Payments

About this talk

Now more than ever, subscriptions are a significant part of our daily lives as end users; you likely pay for recurring subscriptions from brands you love, as well. So as a customer yourself, you know that customer experience (CX) and satisfaction are indispensable to justify your continual investments in those brands. This situation is no different than your own customers, for which building brand loyalty is essential to your continued success and recurring revenue generation. In this session, Roisin Hunt, Zendesk Senior Manager of Events, joins Ty Bailey, Vice President of Services at Recharge Payments—a B2B recurring subscription business focused on assisting merchants build up their companies and increase customer loyalty. With over 15,000 merchants and 200 million customers, watch this session as Bailey shares his extensive knowledge from working at Recharge about enhancing customer loyalty, streamlining the customer journey, and succeeding with a recurring services business model.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (13)
Subscribers (1256)
You’ll find videos with direct insights from industry leaders on delivering more powerful customer (CX) and employee experiences (EX). Explore actionable strategies on how to drive growth for your business while reducing costs with real-life examples. <br><br /> Zendesk’s complete customer service solution is on a mission to make it easy for companies and customers to create connections. We show companies how to unlock the power of everyday customer interactions so they can make those experiences extraordinary. <br><br /> #1 in Digital Customer Service use case by Gartner. <br><br /> Learn more: https://www.zendesk.com/