Roisin Hunt, Zendesk Senior Manager of Events & Ty Bailey, Vice President of Services at Recharge Payments
Now more than ever, subscriptions are a significant part of our daily lives as end users; you likely pay for recurring subscriptions from brands you love, as well. So as a customer yourself, you know that customer experience (CX) and satisfaction are indispensable to justify your continual investments in those brands.
This situation is no different than your own customers, for which building brand loyalty is essential to your continued success and recurring revenue generation.
In this session, Roisin Hunt, Zendesk Senior Manager of Events, joins Ty Bailey, Vice President of Services at Recharge Payments—a B2B recurring subscription business focused on assisting merchants build up their companies and increase customer loyalty.
With over 15,000 merchants and 200 million customers, watch this session as Bailey shares his extensive knowledge from working at Recharge about enhancing customer loyalty, streamlining the customer journey, and succeeding with a recurring services business model.