Vbrick + Now Assist: Living, Searchable Video in ServiceNow's AI

Your video library may be the most valuable data asset your organization isn’t fully leveraging. Every recording—whether a town hall, training session, product demo, or customer interaction—contains rich, contextual knowledge that often goes untapped. When harnessed effectively, video can serve as a powerful source of intelligence that fuels AI agents, automates workflows, and accelerates decision-making across the enterprise. Vbrick’s next-generation ServiceNow integration makes this possible by enabling organizations to use the video assets stored in Vbrick as a dynamic data layer for generative AI workflows inside ServiceNow Now Assist. Instead of video simply being a passive medium, the integration transforms it into actionable insight, operational context, and reusable intelligence that can drive faster resolutions, greater self-service, higher productivity, and more intuitive employee experiences.