There is no denying that chatbots have improved the digital customer support offered by organizations – but no one is under any illusion that what we are doing is 'chatting'. That is the problem. A traditional chatbot can only understand questions for which it has a predefined answer and is incapable of going off script.
The emergence of Large Language Models (LLMs) is giving chatbots the power to think on their feet and generate replies that are radically more natural, accurate, and useful.
In this on-demand webinar our speakers discuss the transformative potential of the new generation of chatbots known as 'conversational agents', in enhancing business processes and customer experiences.
Key webinar takeaways include:
- Understanding Conversational AI: Learn which technologies enable AI to understand and respond to human language in a natural and coherent manner.
- Business Impact: Explore how conversational agents provide greater efficiency, cost savings, and continuous availability compared to traditional chatbots.
- Use cases: Learn how Generative AI-powered agents are being used in various industries.
- Challenges: Understand the challenges of implementing Generative AI, including the need for human intervention, addressing bias and ethics, and ensuring security and privacy.
Watch the recording today to improve efficiency and revolutionize your business processes.