Name: Aligning Your Digital and Customer Experience Strategy
Start: 2024-04-18T17:28:00Z
End: 2024-04-18T17:28:53.000Z
Location: BrightTALK
Rating: 0

At TTEC Digital, we believe the conversation — where a customer directly engages with your brand — is the most critical moment in the customer journey. In that moment, the experience can deepen a customer relationship, or damage it forever.  That’s why TTEC Digital is singularly obsessed with optimizing customer experience (CX) at the point of conversation. These conversations, and the contact center technologies that support them, are inseparable. We've built content to help viewers apply powerful technology and proven CX strategy together. 

Credit unions have long relied on higher member satisfaction as a recipe for success. But as consumer expectations shift more and more towards digital banking, credit union members want the same personalized, seamless experiences they encounter across all other areas of their lives – and credit unions will need to make these effortless Member Experiences (MX) happen in order to drive member satisfaction.
Watch The Member Experience Transformation Playbook, a webinar on how credit unions can build – and keep – a competitive advantage through strategic innovation. We share a proven formula for maximizing technology transformation to deliver a hyper-personalized member experience, and Atif Munir and Nicole LaCamp of PenFed Credit Union share how they are deploying this formula in their own contact center.

The Member Experience Transformation Playbook

Explore the evolution of customer experience (CX) with Cisco and TTEC Digital. Discover how innovative solutions in AI, voice, and audio are reshaping the contact center landscape. Gain insights from our organizational leaders on practical strategies to enhance customer interactions and elevate employee productivity. Don't miss this opportunity to learn about the future of customer engagement with these CX and contact center technology pioneers.

In this webinar, we cover:
-Elevating experiences with AI: Learn how to seamlessly hand off, transform, and summarize interactions for enhanced customer and employee satisfaction.
-Strategies for contact center staffing: Address employee performance and burnout from new perspectives and with new insights.
-Innovations in voice and audio: Get to know the tools that can improve communication clarity and efficiency, no matter where your workforce is calling from.

The evolution of customer experience with Cisco

In today's digital-first world, public sector agencies often struggle to provide the omnichannel customer experience that citizens have come to expect from all organisations that they interact with. Unfortunately, the public sector faces distinct challenges related to data security and operational constraints that can hinder their ability to meet these expectations.

To help navigate these hurdles, you’re invited to join experts from Microsoft and TTEC Digital as we discuss how central and local government agencies can harness the power of artificial intelligence (AI) with Microsoft's AI-enabled Digital Contact Centre Platform (DCCP) and Copilot assistant feature.

From saving time with task automation to offering greater personalization thanks to enhanced analytics, we’ll explore how these agencies use AI to revolutionize their capabilities, elevate the citizen experience, and streamline the technology implementation processes.

Empowering Government Contact Centres with Generative AI

Demonstration: Empowering Government Contact Centres with Generative AI

Explore the increasing challenges faced by 911 emergency contact centers and the technology solutions that aid the contact center in handling non-emergency calls more efficiently.

From Crisis to Control: How to Rethink 9-1-1 Dispatch Strategies

In a digital-first world, public sector agencies find themselves somewhere between a rock and a hard place. Their constituents increasingly expect customer experiences that replicate the innovative omnichannel engagements they receive from leading retailers. At the same time, unique public sector considerations related to data security and operational realities make it difficult to deliver on these expectations.

Listen in as experts from Google Cloud, TTEC Digital, and Carahsoft discuss how state and local agencies are using Google Cloud's Contact Center AI (CCAI) Platform to enhance their contact center capabilities — and maximize citizen experiences — without the implementation hassle.

Revolutionizing Government Contact Centers

Generative AI is changing the game across industries — including the contact center. The challenge for contact center leaders becomes how do you make sure you’re leveraging these new capabilities to maximize customer experience impact and minimize disruption to your current contact center technology ecosystem?

In this on-demand webinar, our AWS experts explore high-value use cases you can deploy quickly through AWS Contact Center Intelligence (CCI) to seamlessly integrate proven AI into the contact center platform of your choice.

Use cases covered in this webinar include:

* Self-Service Virtual Agents
* Real-Time Call Analytics
* Agent Assist
* Post-Call Analytics

4 practical AI use cases that will benefit any contact center

Growing citizen expectations, an expanding number of communication channels, flat or declining budgets, and hiring challenges are only a few of the many challenges public sector organizations must face. 
Join our experts in the second session of Shifting Gears in Public Sector 2024 for a discussion on the most burning questions of constituent services and explore the latest technologies – such as AI and CX automation – that can help you better understand your citizens and better serve your community.

Driving Public Sector Efficiency

Google Cloud’s Generative AI Agent is an AI-powered solution designed to bring powerful self-service to the customer experience — including answering customer questions, resolving simple issues, and providing around-the-clock customer support.

Generative AI Agents: The Future of Contact Center Self Service

Google Contact Center AI Innovation workshop

Google CCAI Innovation Workshop

Google Contact Center AI Unlocked webinar series - Optics for Google CCAI Platform (CCAIP) overview

Google CCAI Unlocked: Optics for Google CCAI Platform

Google Contact Center AI Unlocked webinar series - Leveraging Analytics for Enhanced Performance

Google CCAI Unlocked: Leveraging Analytics for Enhanced Performance

Discover the practical applications for AI in your Cisco contact center.

Practical Applications for AI in Your Contact Center

Explore practical use cases that will benefit your contact center.

4 Practical AI Use Cases That Will Benefit Any Contact Center

How Emerging AI Tools Can Improve Your Customer Experience

Destination AI: How Emerging AI Tools Can Improve Your Customer Experience

How to Build a Strong Member Experience Strategy in the Age of AI

How organizations can build AI-enabled customer experiences in the contact center

State of AI in the Contact Center

Aligning Your Digital and Customer Experience Strategy

Customer Experience

Digital Experience

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

In this SaaS and subscription economy, the key to success is customer success. This is much easier said than done as client ecosystems are constantly evolving and their needs and aptitudes vary. Join this community to engage with leaders who are prioritizing and pioneering customer success by helping clients maximize ROI, inspiring account growth and strong client retention.

Customer Success

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Aligning Your Digital and Customer Experience Strategy

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