Revolutionising housing associations

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Presented by

Oliver Knowles, Dan Barzotti, Jo Weigh, Rachel Collings

About this talk

There are big things in store for the housing market this year. In this webinar, our team of experts covers emerging resident experience challenges for UK housing associations, as well as a powerful Microsoft Digital Contact Centre Platform strategy organizations can use to overcome them. The webinar covers use cases like: -Reducing cost to serve with digital deflection and channel shift -Supercharging agent assist with Microsoft Copilot -Support changing demographics with multilingual support
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At TTEC Digital, we believe the conversation — where a customer directly engages with your brand — is the most critical moment in the customer journey. In that moment, the experience can deepen a customer relationship, or damage it forever. That’s why TTEC Digital is singularly obsessed with optimizing customer experience (CX) at the point of conversation. These conversations, and the contact center technologies that support them, are inseparable. We've built content to help viewers apply powerful technology and proven CX strategy together.