Elevate Your Customer Experience with Microsoft Dynamics 365 Contact Center

Logo
Presented by

Jimmy Richter, Senior Principal in Sales Engineering, TTEC Digital

About this talk

Get an inside look at the newly launched Microsoft Dynamics 365 Contact Center in this webinar, where you will: - Gain perspective on how the Copilot-first Microsoft Dynamics 365 Contact Center can maximize efficiencies and reimagine service across every engagement channel. - Understand the breadth and depth of truly being AI-ready in your contact center and how these new tools can handle routine inquiries, enhance self-service options, and provide insightful data to anticipate customer needs. - Dive into what you would need to have, and what you don’t, to empower agents and drive revenue while building a loyal and engaged customer base.
Related topics:

More from this channel

Upcoming talks (1)
On-demand talks (35)
Subscribers (474)
At TTEC Digital, we believe the conversation — where a customer directly engages with your brand — is the most critical moment in the customer journey. In that moment, the experience can deepen a customer relationship, or damage it forever. That’s why TTEC Digital is singularly obsessed with optimizing customer experience (CX) at the point of conversation. These conversations, and the contact center technologies that support them, are inseparable. We've built content to help viewers apply powerful technology and proven CX strategy together.