Contactless Payment as the New Normal for at-Store Payments

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Presented by

Xavier LARDUINAT, Marketing Manager for Banking & Payments, Thales

About this talk

Payments is one of the industries where the customer experience is truly at the center of all innovations. Security is key, but is no longer the sole driver: convenience and speed are equally important. For at-store shopping, payment aims diversity is exploding, but two key technologies seem to emerge in all winning recipes: Contactless and Biometrics. Contactless has proven to meet the security expectations while unleashing new form factors, new journey. In 2020, contactless payments got another unexpected acceleration spin because of its zero-touch, barrier gesture characteristic. The Pandemic will go but this zero-touch value will likely stay. Contactless enabled new markets such as Mobile and Wearable NFC payments, but it also made EMV cards stronger in the mix of all payments transactions. The combination of contactless and biometric is coming to card and it will deliver even stronger security, but also and mainly the absolute excellence customer experience-wise
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