Modern CIAM: Striking the Perfect Balance Between UX, Compliance, Customer Trust

In this webinar miniseries, Thales’ CIAM Acceleration Leader Martijn Loderus will deliver a holistic perspective of the current digital landscape where enhancing user experiences, adapting to evolving privacy regulations, and building customer trust take center stage. Part 1: Delivering seamless digital experiences to your customers and business partners During this first part, we’ll explore how you can leverage modern customer identity and access management (CIAM) to drive seamless digital experiences and harbor safe and secure digital interactions for both customers and business partners: - The common business challenges in consumer and business partner interactions - Ways to improve data security and compliance across your organization - Best practices to enable your partners to securely engage with your company Part II: Forging a path to successfully navigate the U.S. and Canadian consumer rights landscape In the second part of our webinar, we’ll discuss the insights we gained from Europe’s adoption of the GDPR, the toughest privacy law in the world, and how we can implement these best practices in the U.S. and Canada. We’ll talk about how these insights can guide us to: - Confidently navigate the evolving landscape of the U.S. and Canadian consumer rights evolution - Build a future-proof engagement model with your consumers - Develop building blocks to enable business without compromising security Part III: Trusted CIAM, fiction or reality? Consumers value their privacy, and organizations must strike the right balance between personalization and security. A robust CIAM platform can help build trust by delivering seamless, secure experiences. In this final webinar segment, we'll cover: - Why building customer trust is more important than ever - Strategies to personalize your customer journeys and win customer trust - Ways to enhance security without compromising customer conversion