Build Seamless & Secure Digital Onboarding in the Age of GenAI

Presented by

Christian Marc, Business Owner Digital Onboarding and Ammar Faheem, Product Marketing Manager CIAM at Thales

About this talk

Did you know that 80% of customers expect a completely digital onboarding experience?* In addition, a majority will only share their personal information if certain caveats are met -- some may even drop off during the process. In this episode, we will dive into ways to balance best-in-class identity verification and identity affirmation practices coupled with a seamless and compliant user onboarding journey while minimizing customer drop-off. Learn how to build customer loyalty from the very first interaction they have with your brand. Key takeaways: - Digital onboarding: The foundation of your digital customer lifecycle management - How to balance regulations & user experience around identity verification - Common identity verification risks in the age of generative AI - The future of identities and the rationale around dematerialization *Thales Digital Trust Index 2024 Research
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