Presented by
Surbhi Kaul at Juniper Networks, Laurent Pierre at NielsenIQ and Vijai Shankar at Uniphore
Simplifying Contact Center Processes to Drive Cost Savings
About this talk
Join us as we share the remarkable transformation journey of PSCU, the nation’s largest credit union service organization, and how they leveraged AI and automation to simplify hundreds of workflow processes and eliminate their complicated knowledge base—all while boosting agent performance and efficiency.
In this session, our panel will share invaluable lessons and key takeaways to:
- Harness the power of AI to automate knowledge search and time-consuming tasks
- Ensure compliance with industry regulations through guided workflows
- Drive retention by empowering agents to focus on the customer experience
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As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe this technology should be invisible, immersive, and enabling—and that it should make the enterprise more human.
Uniphore is the first built-for-scale, AI-native company that infuses AI into every part of the enterprise experience. Our enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data. We leverage Generative AI, Knowledge AI, Emotion AI and workflow automation together as your trusted co-pilot. That’s enterprise AI from Uniphore—the catalyst for the world’s most engaging customer and employee experiences.