Presented by
Brett King, CEO and Founder of the Futurists Network and Vijai Shankar, Vice President of Product Marketing at Uniphore
Using Generative AI in Banking for Optimal Customer Service
About this talk
The emergence of Generative AI and Large Language Models will redefine the way banks engage with their customers.
Join Brett King and Vijai Shankar as they explore the future of customer service and how to build a strategy for:
- Enhancing Customer Experience with automation that delivers immediate, personalized support, reduces costs, and ensures happy, loyal customers.
- Leveraging Generative AI, including strategic deployment insights into how the technology impacts customer interactions, decision-making processes and overall business performance
- Balancing Automation and Human Touch to meet diverse customer needs.
More from this channel
Upcoming talks (0)
On-demand talks (3)
Subscribers (90)
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe this technology should be invisible, immersive, and enabling—and that it should make the enterprise more human.
Uniphore is the first built-for-scale, AI-native company that infuses AI into every part of the enterprise experience. Our enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data. We leverage Generative AI, Knowledge AI, Emotion AI and workflow automation together as your trusted co-pilot. That’s enterprise AI from Uniphore—the catalyst for the world’s most engaging customer and employee experiences.