Presented by
Vaidehi Bhandari at PayPal, Mahesh Venkatachalam at Bank of the West and Uniphore
How To Drive Operational Excellence Across the Full Customer Journey with AI
About this talk
Adopting conversational artificial intelligence (AI) and automation is critical as businesses seek to drive automation across the full customer journey. With tools now available to support human agents to drive efficiencies and enhance CX through EX, businesses can deliver excellent customer experiences.
Gartner®️ forecasts conversational AI deployment within contact centers will reduce agent labor costs by $80B and projects that one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% of interactions today that are automated using AI.
Join this webinar to learn:
- How to maximize self-service and agent productivity across the full customer journey with conversational AI and automation in real-time
- Why businesses should focus on multimodal AI, Knowledge AI and Agent Assist
- Real use cases: How businesses in the telecommunications and entertainment space achieved positive results and what they did to get there
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As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe this technology should be invisible, immersive, and enabling—and that it should make the enterprise more human.
Uniphore is the first built-for-scale, AI-native company that infuses AI into every part of the enterprise experience. Our enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data. We leverage Generative AI, Knowledge AI, Emotion AI and workflow automation together as your trusted co-pilot. That’s enterprise AI from Uniphore—the catalyst for the world’s most engaging customer and employee experiences.