BMC was founded on a deeply felt principle: help customers maximize their technology and drive better business outcomes. We do that by connecting and optimizing digital operations to create an AI-powered engine for continuous innovation.

Modern IT teams face significant challenges as they strive to support employees, improve service quality, and adapt to increasingly complex technology environments. IT leaders increasingly recognize the potential of agentic AI to optimize service delivery and multiply productivity, unleashing human potential. 

In this webinar, you will learn about a range of new AI agents, delivered in the latest BMC Helix Service Management release, which will help your organization achieve new levels of Service Management excellence. We will demonstrate how BMC’s new and updated AI agents will: 

Enable support teams to work together more effectively in collaboration platforms, helped by insights and automation from the new collaboration agent, allow process owners to use simple natural language instructions to create custom, autonomous AI agents in support of their end users, and make it simple for users to initiate a virtual agent support session, by simply submitting a photo of an error message to agentic AI.

BMC Helix Service Management 25.2 transforms enterprise IT work with new AI agents and skills

Providing resilient services with limited budgets and staff is not easy – but the right AIOps and Observability solution can help you resolve and prevent issues and maximize resources. The BMC Helix agentic AI platform and new expanded capabilities look at your past and current data to help you optimize your future.   

In this session for IT operations and service management practitioners, join us to:   

Understand how to better fix issues with our new AI agents and unified insights from observability, telemetry, change, incident and automation data  

Use LLM observability to cost-effectively train your models and optimize their power consumption   

Diagnose application bottlenecks using OpenTelemetry enhancements  

Manage licenses, security and compliance for containerized environments (e.g., Kubernetes)  

Automate regulation-driven capacity reporting and report distribution

New AI agents for AIOps and Observability help you deliver reliable services without toil

What's inside?

What if AI could help you solve complex issues faster, prioritize and fix security vulnerabilities and analyze the risks of a system change?  
In this session for ITOps and service management practitioners, learn how BMC Helix AIOps can do the hard labor for you:  

- Get a change risk score by analyzing your operations and service management data 
- Resolve and prevent issues faster with insights from your ITSM and log data 
- Understand vulnerabilities’ risk and get recommendations on how to remediate them 
- Automatically discover your network topology and Oracle Cloud Infrastructure host

Let Agentic AI do the hard labor of IT operations and vulnerability management

Eighty-nine percent of IT practitioners believe that Agentic AI will transform IT work. If you are an IT executive, Head of AI, Service Management professional, or IT practitioner looking to understand the transformative potential of generative AI and agentic technologies, this webinar is for you. 

We’ll reveal insights from our comprehensive survey of 400 global IT practitioners and decision-makers, including: 

- What is driving the rapid adoption of generative AI and agentic technologies 
- The common challenges organizations face, including data silos, integration gaps, and governance hurdles 
- How mature GenAI deployments are unlocking benefits like enhanced productivity, better decision-making, and streamlined operations 

Discover how leading organizations are using Agentics to perform multi-step tasks, adapt in real time, and transform enterprise IT.

Join us to gain actionable strategies for integrating generative AI and Agentics into your IT environments while overcoming adoption barriers.

Unveiling the Future: Findings from the State of Generative AI and Agentics Survey

In this webinar, we'll dive into key insights from Forrester's AIOps and observability study, and cover how understanding the distinctions between them impact IT leaders and practitioners. We’ll share: 
• Survey Results: See how well respondents grasp the differences between AIOps and Observability and what that means for IT resilience. 
• Case Study: Discover the ROI and business value of AIOps for a large international telco, including efficiency and cost-saving outcomes. 
Join us to gain practical insights for building a more resilient IT operations.

AIOps and Observability Study: How Knowing the Key Differences can Boost IT Resilience

As enterprise technology increases in complexity and scale, service management organizations must find innovative ways to support and deliver digital services, often without being allocated more resources. Some have already begun deploying generative AI technology reactively, in response to direct user prompts. Now BMC is delivering the next phase of evolution by bringing agentic AI to BMC Helix. Extending the familiar conversational experience of generative AI, BMC HelixGPT uses agentic AI to enable proactive and automation to assist human workers further.

In this session and live demo, you’ll learn how a new set of autonomous, intelligent agents, powered by BMC HelixGPT, can make your organization more productive and successful by:

- Proactively automating tasks
- Curating content and surfacing insights
- Recommending actions and solutions

BMC HelixGPT brings agentic AI to transform IT Service Management

Traditionally networking and IT teams have relied on siloed tools limiting efficiency in responding to incidents. But what if you could unify networking and AIOps breaking down these silos. Join Enterprise Strategy Group and BMC solutions experts in the fireside chat and a live demo and learn more how IT and networking teams can:  
 
• Easily unify networking and IT insights to improve operations across networks and complex cloud environments  
• Use Netreo network visibility, data, and actionable insights integrated with BMC Helix AIOps to help IT and network teams prevent and predict issues 
• Get a centralized and comprehensive view of critical network metrics to simplify and accelerate troubleshooting and optimize network performance 
 
• Jim Frey, Principal Analyst, Enterprise Strategy Group 
• James Mancini, R&D Senior Solutions Architect, BMC, and Co-founder, Netreo 
• Andrew Anderson, AVP Product Manager, BMC, and Co-founder, Netreo 
• Stela Udovicic, Senior Director, Solutions Marketing, BMC

How to Integrate Networking with AIOps using BMC Helix and Netreo

Historically, resolving complex digital service performance issues required IT operators, SREs or DevOps engineers to have years of experience. Not everyone knows where to find information about their systems or infrastructure or know what actions to take to resolve problems. Data siloes, outdated monitoring tools, and the velocity of data can slow down IT response times.

A successful Gen-AI strategy in speeding up the time to resolution in complex IT environments is a matter of data — observability data as well as change events and incidents — and making sense of it all. At BMC, we use AI to look at the data holistically and reduce it down to events that IT teams actually care about. That’s the first step.

In this webinar, you’ll see a demo and learn:
• The Gen-AI-enabled capabilities that help our customers get to the source of problems faster
• How SREs, operations, and NOC teams can use HelixGPT to ask the right questions and get answers
• The all-in-one observability and AIOps solution that unifies data, context, tools, and teams

How BMC Can Drive Your Gen-AI Strategy in Speeding Up Incident Response

What if you could prevent 1000 potential outages with AI? Improve service health by more than 75%? Use machine learning and automation to help your IT team sleep better? Watch the webinar to learn from your peers and IT pros about the transformative power of AIOps, observability and BMC Helix Discovery. Whether you're an IT director, DevOps manager, or an SRE, this session offers practical insights that will help you improve your operations. During the session we shared:

• How the internal BMC DevOps and SRE team transitioned from chasing issues to preventing incidents with observability, generative, causal, and predictive AI.
• How one BMC customer achieved comprehensive visibility across its IT environment while reducing downtime.
• Discover how ServiceOps fosters collaboration between IT teams to drive better efficiency and innovation.

Take advantage of this opportunity to gain actionable insights and stay ahead in the rapidly evolving adoption of AI in IT operations management. Watch now!

AI Journey to Discovery: Real-World Stories of Achieving IT Mastery

Enhancing BMC Helix Open Full-Stack Observability 

What's inside?

Giving enterprises true, open full-stack observability starts by centralizing data from your entire IT environment. Netreo captures comprehensive network data and feeds critical metrics into BMC Helix, giving customers a holistic view of their entire IT footprint. Join us for an introduction to Netreo Network Performance Monitoring and Diagnostics (NPMD) and learn how Netreo improves network observability, service delivery and reliability. Our webinar includes how IT leadership, network teams, and IT operations can:  

Deliver holistic network observability with Netreo and BMC Helix  
Improve network service reliability with automated device onboarding and configuration and system self-tuning  
Reduce MTTR and ensure a great user experience with actionable insights in personalized dashboards and reports

Netreo Network Performance Monitoring and Diagnostics

Network

Observability

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IT Service Management

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BMC Helix