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JCPenney Success: Solve Your Associate Turnover & Retention Problems

Presented by

Andre Joyner, CHRO, JCPenney; Steve Kramer, CEO, WorkJam

About this talk

At NRF 2024, JCPenney took to the Big Ideas stage alongside WorkJam to share how a digital frontline workplace unlocked the solution to their associate retention & turnover challenges. Key takeaways from the session: Providing frontline employees with flexible/self-service scheduling generates significant manager time savings & employee satisfaction. Early access to earned wages increases associate engagement. Giving frontline employees the ability to create a healthy work-life balance boosts retention. “WorkJam enabled us to drive flexibility for supply chain and in-store workers. The Open Shift Marketplace allows employees to offer shifts, accept shifts, move shifts around at the tip of their fingertips – this gives our team members more flexibility in when they work, but also in what roles they work in.” – Andre Joyner, CHRO, JCPenney
WorkJam

WorkJam

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Connecting the Frontline
WorkJam’s mission is to revolutionize the way HQs and their frontline work together. As the world leader in the digital frontline workplace, WorkJam combines two-way communication, task management, learning, scheduling tools and more to drive efficiencies and productivity. Available in over 45 languages, WorkJam turns workflow chaos into workforce orchestration®. HQs love it for its ROI (a whopping 410%) and employees love it because it puts workplace competencies right into their hands. If we want a happier frontline, we need to support them as individuals with upskilling, shift scheduling, and processes – all on one app. #WorkJamYourFrontline 
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