ServiceNow brings ITSM and ITOM together on a single platform: ServiceOps. In cooperation with our partners, we are providing a range of offerings and solutions that can increase visibility, improve the flow of work, and reduce costs. Together, we help our joint customers modernize, automate, and optimize processes.

Discover how leading organizations are transforming IT operations and HR service delivery with ServiceNow and AI-driven innovation. This video explores practical strategies and proven results that can help your business reduce complexity, improve efficiency, and deliver exceptional employee experiences. Learn how AIOps is revolutionizing IT by replacing traditional monitoring with predictive intelligence, anomaly detection, and automated remediation—creating a unified system that accelerates resolution and minimizes downtime. See how HR Service Delivery has evolved from basic case management to AI-powered workflows, enabling faster responses and more personalized employee support. Explore the future of Agentic AI and how intelligent automation can cut development time, streamline processes, and unlock new levels of productivity. Whether you’re looking to optimize IT operations, enhance employee engagement, or adopt AI for competitive advantage, this video provides a clear roadmap for success.

Real-world success stories showcase measurable impact:
- 75% reduction in configuration items
- 35% fewer incidents and 20% fewer outages
- CMDB accuracy improved to 99%
- Unified experience for 250,000 employees across geographies.

Driving Digital Transformation with ServiceNow: AIOps, HR Innovation & Agentic AI at LTIMindtree

Buckle up for an eye-opening session that will transform how you see your IT operations! In this MasterClass session, we’ll explore Service Mapping in ServiceNow-a powerhouse capability that takes your CMDB from a static repository to a dynamic, real-time, business-aligned asset.

We’ll dive deep into how Service Mapping automatically creates end-to-end application maps, allowing you to visualize dependencies, understand the impact of outages before they happen, and ensure smooth business operations. You’ll learn how to configure Service Mapping, leverage traffic-based discovery for accuracy, and optimize incident resolution and business continuity.

But we’re not just here for theory. You’ll see real-world use cases, best practices, and a step-by-step guide on how Service Mapping fuels the CMDB, enhances visibility, and elevates IT service performance across the board.

Why Listen?

• Unlock Service Mapping Mastery: Learn how to visualize and manage business services with precision, connecting the dots between applications, infrastructure, and your CMDB.
• Optimize IT Operations: Discover how accurate service maps streamline incident resolution, reduce downtime, and improve change management.
• Real-World Expertise & Best Practices: Gain insights from seasoned ServiceNow experts who have successfully implemented Service Mapping for organizations like yours.
• Community & Networking: Engage with your peers, exchange ideas, and get answers to your most pressing ServiceNow CMDB questions.

From Chaos to Clarity: Mastering Service Mapping for CMDB Excellence

Ready for a mind-blowing journey into the heart of ServiceNow Discovery? In this electrifying webinar, we’ll take you through the ins and outs of ServiceNow Discovery, revealing how it works like a backstage crew-quietly, but masterfully-bringing the power of the platform into full view. From MID Servers to probes and sensors, you’ll learn how all the pieces connect.
But that’s just the beginning! The real magic unfolds as we show you how Discovery fuels your CMDB, ensuring data accuracy and reliability. You’ll dive into “how-tos” like setting up MID Servers, scheduling scans, and mastering the prerequisites. And just when you think you’ve seen it all, we’ll pull back the curtain on best practices for configuration, peppered with real-world Discovery and CMDB use cases.

As if that weren’t enough, we’ll wrap things up by exploring Discovery’s crucial role in Incident, Problem, and Change Management-and how it supercharges Asset Management and operational efficiency.

Hold onto your seats, because this action-packed session is going to change the way you see your ServiceNow universe!

Why Listen?
• Educational Insights: Learn the fundamentals of Discovery and how it works along with concepts such as MID Servers, probes, and sensors. Then, dive into understanding how Discovery “fits” into CMDB. Top that off with setting up MID Servers and prerequisites and scheduling and running Discovery scans. 
• Industry + Real World Expertise: Gain insights and best practice from experts with years of experience in bringing the two worlds of Discovery and CMDB together – and the value it delivers to your organization. 
• Community Engagement: Connect with peers, share experiences, and expand your professional network.

Maximize Your IT Potential: Discovery Meets CMDB

Modern enterprises are flooded with alerts, anomalies, and ever-growing complexity. In this MasterClass, we’ll explore how a mature CMDB-when integrated with Event Management and AIOps-can dramatically improve service visibility, reduce incident noise, and streamline resolution. You’ll discover how AI-powered operations can detect issues earlier, suggest root causes, and even trigger automated fixes.

Whether you’re looking to reduce downtime, standardize remediation playbooks, or unlock the full value of your CMDB, this session will help you connect the dots between data, intelligence, and action.

Why Listen?

• Leverage Event Management to correlate alerts and eliminate false positives
• Use AIOps to detect anomalies, isolate root causes, and trigger automated remediation
• Apply machine learning feedback to fine-tune system behavior thresholds
• Drive business outcomes by integrating CMDB with ITOM, ITSM, and SecOps

Ondaro presents: Supercharge IT Operations with Event Management & AIOps

Planning your Cherwell-to-ServiceNow migration? Start here. Migrating from Cherwell to ServiceNow can feel like a big leap—especially if you’re unsure how to begin or what pitfalls to avoid. In this live webinar, we’ll break down what it really takes to get the migration right, from procurement through implementation. You’ll learn how to plan for success, avoid common missteps, and give your team the clarity and confidence to move forward. 

We’ll cover: 
–How to align your team around a shared vision 
–What to expect from procurement through implementation 
–Which stakeholders to engage, and when 
–How to migrate data without business disruption 
–Real-world stories from teams who’ve already made the move 
–Where to start and what to avoid 

You’ll walk away with: 
–Tactical advice you can apply right away 
–A clearer understanding of the path ahead 
–The opportunity to get your questions answered live

How to Navigate Your Cherwell-to-ServiceNow Migration with Confidence

Featuring Beyond20. Planning your Cherwell-to-ServiceNow migration? Start here. Migrating from Cherwell to ServiceNow can feel like a big leap—especially if you’re unsure how to begin or what pitfalls to avoid. In this live webinar, we’ll break down what it really takes to get the migration right, from procurement through implementation. You’ll learn how to plan for success, avoid common missteps, and give your team the clarity and confidence to move forward. 

We’ll cover: 
–How to align your team around a shared vision 
–What to expect from procurement through implementation 
–Which stakeholders to engage, and when 
–How to migrate data without business disruption 
–Real-world stories from teams who’ve already made the move 
–Where to start and what to avoid 

You’ll walk away with: 
–Tactical advice you can apply right away 
–A clearer understanding of the path ahead 
–The opportunity to get your questions answered live

Effective AI requires a strong foundation built on clean data, a clear objective, and a modern platform. Hear how Cognizant and ServiceNow help enterprises put all three into place on this episode of Partner Perspectives on Service Operations & AI.

Empowering AI Agents with the Right Tools, Data, and Context

What does enterprise-wide AI adoption actually look like? In this episode of Partner Perspectives on Service Operations & AI, Infosys and ServiceNow unpack how leading enterprises are scaling AI across IT, HR, legal, and finance to unlock smarter, faster workflows.

How Leading Brands Are Scaling AI Across the Business

AI only works as well as the data behind it. On this episode of Partner Perspectives on Service Operations and AI, Fujitsu and ServiceNow share how to prep your data, unify platforms, and start small to realize big gains in customer experience and operations.

How Fujitsu Uses AI to Elevate Retail and Service Operations

In this webinar, Plat4mation will share common challenges when implementing the ServiceNow CMDB and explain our self-healing CMDB approach that eliminates these pitfalls and helps you establish a high-quality CMDB. Having a high-quality CMDB and CSDM is a pre-requisite for running a successful ServiceOps capability.

Plat4mation Thought Leadership: How to establish a self-healing CMDB using CSDM

In today’s fast-paced IT landscape, the challenge to do more with fewer resources is constant. Join agineo and ServiceNow to discover the ways that AI, Automation and Generative AI, when integrated within ServiceNow, can be your allies in meeting this challenge. You'll also learn:
 
• Strategies for intelligent automation of routine tasks
• Predictive techniques to prevent IT incidents
• How to focus your team on strategic initiatives with AI’s help

Find out how to boost IT productivity with fast, platform-native AI resolutions across the enterprise.

Efficiency AND Effectiveness: A Vision for the Future of IT Service Operations

Even the best technologies can face resistance—and ServiceNow’s Service Operations Workspace is no exception. Change can be tough, even for experienced ServiceNow admins. But with the right approach, you can help your team move from hesitation to confidence, creating lasting transformation in how they work.

In this session, you’ll hear from:
• Joanna Anderson, Director, Technical Consulting at Beyond20—a ServiceNow Certified Technical Architect with deep Service Operations Workspace subject matter expertise.
• Kevin Jones, Business Process Consultant at Beyond20—an expert advisor in Organizational Change Management (OCM) with years of experience guiding teams through successful adoption.
• Eric Schnorr, Senior Manager, Service Operations at ServiceNow—an authority on Service Operations who will moderate this engaging discussion.

Together, they’ll share practical insights and real-world examples to help you:
• Spark enthusiasm early and guide teams from reluctance to embracing the workspace with confidence.
• Understand why resistance happens, even among seasoned professionals, and how to address it head-on.
• Create long-term adoption strategies that empower your people and ensure your investment delivers results.
• Explore Prosci’s ADKAR methodology and its application to ServiceNow adoption, with success stories to inspire your journey.

We’ve been there, and we’ll share lessons learned from our own experiences, helping you turn obstacles into opportunities. Whether you’re navigating adoption challenges now or planning ahead to avoid them, this session offers a clear roadmap to eliminating barriers and creating change that lasts. Let’s help your team fully embrace the potential of Service Operations Workspace.

From Resistance to Confidence: How to Drive Adoption of ServiceNow Service Operations Workspace

Join experts from RapDev & ServiceNow for a dynamic fireside chat as they delve into Service Operations. Discover how ServiceNow's innovative Service Operations features can transform your organization's IT services and operations management. Learn from RapDev, a trusted ServiceNow partner, about best practices and strategies to maximize the value of your ServiceNow investment. Our speakers will share insights on optimizing workflows, improving service delivery, integrating Generative AI, and enhancing overall operational efficiency.

This session will take you beyond standard practices to explore how ServiceNow’s advanced features and RapDev’s real-world expertise can reshape the way you work. Whether you’re new to ServiceNow or looking to deepen your understanding, you’ll walk away with actionable ideas on how to unlock new value and potential in your IT operations.

Redefining What’s Possible with Service Operations and GenAI

In this video, we explore Contender Cloud Accelerate, a strategic initiative designed to enhance digital transformation for organizations. The session covers key features and benefits, emphasizing how ServiceNow and Contender enable businesses to streamline processes, improve service delivery, and drive innovation in cloud environments.

Contender Solutions – Cloud Accelerate

Join us for an in-depth exploration of the fundamentals of ServiceNow Service Operations. This webinar will delve into the essential concepts and strategies for establishing a robust Service Operations framework. Learn about the compelling reasons to build a Service Operations structure and gain valuable insights into successfully implementing it. Whether you're new to ServiceNow or looking to optimise existing processes, this session will provide the guidance needed to elevate your service delivery standards. Discover how to enhance IT operations and drive efficiency within your organisation.

Exploring ServiceNow Service Operations: Building a Strong Foundation

Unlock the secrets to creating a compelling business case for service operations that maximises efficiency and return on investment. Join us as we delve into the critical role of IT service management (ITSM) and IT operations management (ITOM) in navigating today's complex digital landscape. Our session will focus on practical strategies to handle the increasing volume of digital devices, ensuring availability, compliance, and seamless incident management. Learn how to present a persuasive narrative to executives that aligns with organisational goals, using key outcomes, capabilities, and financial metrics.

We'll guide you through the art of storytelling in business cases, ensuring your proposals resonate with decision-makers. Discover how to reduce operational effort, resolve incidents swiftly, and demonstrate the significant impact on business performance. Our experts will share actionable insights on aligning objectives, gathering data, and leveraging conservative estimates to build a robust business case. We will also provide tips on engaging stakeholders and using ServiceNow sales teams for additional support.

Whether you aim to secure investment for new ITOM initiatives or enhance existing operations, this webinar will equip you with the necessary knowledge and tools to drive efficiency, cut costs, and improve compliance. Engage in Q&A with industry leaders and access exclusive resources post-event to advance your service operations journey.

Crafting a Business Case for Service Ops: Boost Efficiency & ROI

Discover real-world success in this exclusive session about Copenhagen Airport’s journey with Service Operations. Learn from Christian Hjortkær, Director, Head of IT Service Management at Copenhagen Airport, as he shares invaluable insights into their experiences, challenges, and triumphs in establishing an effective Service Operations structure. This webinar showcases strategies and best practices that transformed their service management. Witness an inspiring case study illustrating how Service Operations can revolutionise business practices and significantly impact service efficiency.

Copenhagen Airport's Success with Service Operations Implementation

Join us for an insightful webinar where industry experts discuss how to make the ServiceNow platform the most strategic operational engine in your business. Learn how to drive exceptional user experiences, take back control of your tech stack, and support your business goals through a well-governed IT landscape. Discover strategies to manage and reduce technical debt, ensuring your organization can unlock its full potential. This session will cover practical steps to unblock and unlock your transformation journey, featuring real-world examples and expert advice.

First Unblock, Then Unlock Your Transformation Journey

Watch this demo to see how DevOps Connect uses the automation power of ServiceNow to unify application management and IT Operations teams, enabling better application change visibility, process standardization, and development decisions.

Close the Loop on Application Management with DevOps Connect

Service Operations

ServiceOps

DevOps

Application Management

ServiceNow

Thirdera

IT Operations

ITOM

ITSM

IT Service Management

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Close the Loop on Application Management with DevOps Connect

Presented by

About this talk

ServiceNow Partner Perspectives-Autonomous IT