Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

Customer calls are often the clearest signal of digital frustration, but not all errors—or solutions—are created equal. Join us for a deep dive into how data enrichment uncovers critical insights to reduce call volume, prioritize fixes, and drive measurable CX improvements. Megan Hastings, Director of Insight Services, will share key findings from analysis of customer calls and digital experiences. Bailey Sullivan, Senior Manager, Emerging Product GTM Strategy, will share how enterprises are turning those insights into practical applications that go beyond call reduction to unlock opportunities for optimization.

3 ways to cut contact center costs with Data Enrichment

Get ahead of the curve with a look at 2025 trends and see what's in store for Gen AI analytics with our experts from Retail, Travel, and Financial Services.

2025 predictions: AI + analytics.

Hear from industry expert Jake Makler from IBM Consulting as he shares how to maximize your AI ROI, avoid common AI pitfalls, and future-proof your business.

AI ROI - getting the most from future investments.

It’s time to get personal with your conversations. Hear how United Airlines used generative AI to turn passenger pain points into success stories, including the pivotal role Quantum Metric played in the journey to AI success.

United Airlines' journey to personalised CX with Gen AI.

Join Zeba Hasan from Google Cloud and our very own Adam Dille as they dive into the essential role that data quality plays in the success of your AI projects. Discover why quality beats quantity and how to ensure your AI models are built on a solid foundation.

Why data quality is key to AI with Google Cloud.

An exclusive breakdown of new insights on consumer habits around peak campaigns from our latest benchmark report, The Fall of Peak.

Peak seasons are less relevant in today's digital landscape. That’s according to our latest benchmark report, The fall of peak, which incorporates survey responses from consumers and digital leaders, alongside anonymized data from the Quantum Metric platform, to understand the biggest shift in shopping and booking trends for the holidays and beyond.

Don’t worry, the holiday season is still critically important, but the lines between peak and off-peak are blurring, requiring brands to adapt and maintain consistent engagement year-round. So what can digital leaders learn from our latest findings to apply not just to peak periods, like the holidays, but build a more robust post-peak strategy?

Don’t miss out on the opportunity to learn from the best. Check out this session for a sample of the insights and takeaways from our report, and then download the full document to elevate your strategy and stay ahead of the competition.

Don’t miss out on the opportunity to learn from the best. Check out this session for a sample of the insights and takeaways from our report, and then download the full document to elevate your strategy and stay ahead of the competition.

Consumer shopping habits - The Fall of Peak: Benchmark report highlights.

In today’s digital age, you’ve got 10 seconds to win or lose a customer. Join Todd Unger, Chief Experience Officer at the American Medical Association (AMA) and author of The 10-Second Customer Journey, for an engaging fireside chat on mastering rapid conversion and eliminating friction in the customer journey. Whether you’re a marketer, product leader, or digital executive, this session will equip you with the tools to reduce friction, optimize customer journeys, and drive rapid conversion in a world where buying decisions happen in seconds.

Proven CX strategies and the 10-second rule with AMA’s Todd Unger

In this fireside chat with Lonne Jaffe, Managing Director at Insight Partners, learn more about the promise of Gen AI in analytics and how the market has received this cutting edge update.

From promise to practice: The real value of AI in analytics.

Join our Founder and CEO, Mario Ciabarra, alongside Brian McKenna, Business Applications Analyst at TechTarget’s Enterprise Strategy Group, as they explore how data analytics and GenAI are coming together to turn a deluge of data into actionable insights.

How Gen AI turns data into business value.

An exclusive look into the latest findings, trends and key considerations in the Digital Experience Analytics (DXA) space for 2024. Including a discussion on why Quantum Metric was named a strategic leader in their 2024 Vendor Selection Matrix™ and what it means for your business.

Key Digital Experience Analytics trends shaping the market.

Hear from Claire Primo, Sr. Manager, User Experience Design & Research, and Dan Cornwell, Sr. Director, eCommerce, as they share the recipe used at Caleres to help optimize ecommerce as a product for sites like Famous Footwear, Sam Edelman, and Allen Edmonds.

The optimization turducken with Caleres.

Every rapidly developing organization faces one major challenge - how do we keep the customer centered to every action we take? Working with Quantum Metric, DailyPay aligned VoC feedback with platform insights to create a full vision of the customer need that empowered customer-driven understanding across teams and with leadership. Join Brittany Leventhal, director of customer experience as they share best practices for optimizing your VoC program and how combined insights can enhance tech stack operations and long-term customer satisfaction.

How Daily Pay elevates the customer voice across the organization.

Join Matt Caswell, Customer Experience Manager, Tom Kehl, Senior Product Manager and Troy Waters-Everett, Customer Experience Technology Manager at CVS Health, as they unveil strategies for streamlining platform adoption and cultivating power users within an organization. This session offers a unique dual perspective, combining insights from both the Product and Customer Experience Management teams. Learn about the initial steps towards rapid platform engagement, methods for developing skilled users, and the creation of effective digital self-service channels.

How to accelerate platform power users with CVS Health.

Join Alexis Hoopes, VP of E-commerce and Direct to Consumer at Mattel, as she unveils the dynamic journey of building Mattel Creations digital business. This session will provide a deep dive into Mattel’s digital transformation, innovation and focus on consumer connection that occurred over the past three years and how this set the foundation to capturing viral attention and traffic during the Barbie movie campaign. In a fireside chat with Quantum Metric’s CMO, Efrat Ravid, Alexis will share the insider perspective on the swift pivots undertaken to meet consumer demands, and the valuable lessons learned throughout this rapid digital evolution. Walk away with actionable knowledge on managing high-impact campaigns, adapting to market trends, and driving digital growth in a highly competitive landscape.

How Mattel’s digital strategy was more than Kenough.

Bridge today’s engagement strategies with tomorrow’s innovations in financial services with Canadian Tire Bank and Quantum Metric.

Optimizing customer interactions for changing expectations with Canadian Tire Bank.

Digital experience excellence doesn’t always start with customer friction. Sometimes, internal challenges that occur outside of the customer's view have the biggest influence. Join Radisson Hotel’s Product Owner, Johan Mattsson, and Corporate Operations & Business Transformation Director, Patrick Apostolo, as they share how Quantum Metric enabled their strategy for internal optimization, which then translated to optimization in Radisson’s digital customer channels. Learn about the processes put in place for internal success and their lasting impact on the guest experience.

Optimizing digital experiences from the inside out with Radisson Hotels.

The key to a successful experimentation strategy starts by bringing together the right teams with the right tools. But how can session replays, combined with A/B testing, create a synergy that delivers results surpassing individual contributions? Join Liam Kirchner, conversion optimization manager at Freenet and Anne Moser, conversion rate consultant at Kameleoon as they detail Freenet’s unique approach to experimentation that ensures alignment across teams and synergies across tools.

Building an aligned approach to experimentation with Freenet.

Hear about U.S. Bank’s approach to optimizing digital experience in the midst of a huge task of onboarding new customers due to its acquisition of Union Bank. Led by Edward Allie, director of digital VoC at U.S. Bank, this session will detail how the team used Quantum Metric dashboarding to visualize customer experiences across both U.S. Bank and Union Bank and the guidelines they developed for managing the digital customer experience during future M&A activities. Attendees can expect to come away with strategies that can also be used to optimize experiences during other replatforming and onboarding efforts.Amidst a sea of data and distractions, how can businesses pinpoint and address the most crucial issues for maximum revenue generation? Join our expert from a leading financial institution as we explore a proactive strategy for detecting and rectifying customer interaction challenges, refining funnels, and consistently prioritizing the customer's needs, all while saving valuable time.

U.S. Bank’s playbook for optimizing digital during times of transition.

Richard Owen is world-renowned for his work on customer loyalty. In 2009 he and his colleague Laura Brooks published “Answering the Ultimate Question”, which has since become the de facto standard guide for operationalising NPS.

Richard’s experience working with retailers on customer loyalty is unrivaled. In this on-demand webinar session, Quantum Metric’s Head of Retail Insights Elissa Quinby will be mining Richard for his take on loyalty and customer satisfaction; who’s doing it right and who’s missing the boat? Why is it happening and how can businesses change it?

The rise and rise of customer lifetime value in retail.

Ecommerce

Customer Experience

Digital Experience

customer loyalty

Analytics

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

The rise and rise of customer lifetime value in retail.

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