How to accelerate platform power users with CVS Health.

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Presented by

Troy Waters-Everett, Customer Experience Technology Manager, Join Matt Caswell, Customer Experience Manager, Tom Kehl, Senior Product Manager, CVS Health

About this talk

Join Matt Caswell, Customer Experience Manager, Tom Kehl, Senior Product Manager and Troy Waters-Everett, Customer Experience Technology Manager at CVS Health, as they unveil strategies for streamlining platform adoption and cultivating power users within an organization. This session offers a unique dual perspective, combining insights from both the Product and Customer Experience Management teams. Learn about the initial steps towards rapid platform engagement, methods for developing skilled users, and the creation of effective digital self-service channels.
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Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.