Name: Improving Zendesk Service and Support with the NinjaOne Integration
Start: 2025-04-17T18:11:00Z
End: 2025-04-17T18:11:37.000Z
Location: BrightTALK

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.

Every release should make your life easier. NinjaOne 11.0 does just that. 

Join us for a walkthrough of our latest release, packed with powerful new features designed to simplify device setup, strengthen cloud protection, and expand your visibility across every endpoint. 

In this session, you’ll see how you can: 

Deploy OS images at scale with the all-new OS Deployment feature. Centrally roll out and configure systems across new or existing devices. 

Protect cloud identities with Entra Backup and Bring Your Own Dropsuite. Ensure flexible, reliable backup and recovery for Microsoft Entra data and custom SaaS environments.. 

Integrate seamlessly with Microsoft Intune to unlock bidirectional visibility, device sync, and more. Now generally available. 

Don’t miss this deep dive into everything new in NinjaOne 11.0, your next step toward smarter, more unified endpoint management.

NinjaOne 11.0 Feature Updates: What You Need to Know

Many IT teams rely on Microsoft Intune for mobile device management (MDM), enrollment, and compliance, but often find themselves needing more visibility, automation, and cross-platform control. That’s where NinjaOne comes in. 

In this webinar, we’ll show you how NinjaOne and Intune work better together to simplify endpoint management and reduce complexity.

You’ll see how to: 
Deploy the NinjaOne agent through Intune for faster onboarding 

Eliminate blind spots by managing Windows, macOS, Linux, and network devices alongside Intune-enrolled endpoints 

Leverage NinjaOne’s automation, patching, and alerting to extend Intune’s capabilities 

Monitor Intune compliance status directly inside NinjaOne 

Whether you’re standardizing on Microsoft 365 or running a hybrid environment, this session will give you practical strategies to maximize your Intune investment while closing the management gaps with NinjaOne.

Supercharge Microsoft Intune with the NinjaOne Integration

NinjaOne MDM delivers its full value when every device is enrolled, giving IT teams complete visibility, stronger security, and simplified management across their mobile fleet. In this webinar, we’ll show you how NinjaOne makes MDM deployment fast, simple, and effective so you can start seeing ROI immediately. 

Join us as we walk through:
The full impact of MDM adoption and how complete enrollment strengthens security and simplifies device management. 

How to deploy fast and friction-free with step-by-step guidance to roll out MDM smoothly across your environment. 

Proof in action via real-world examples of IT teams saving time, reducing risk, and gaining full device visibility with NinjaOne. 

Whether you’re looking to kick off your rollout or take your current deployment further, you’ll walk away ready to unlock NinjaOne MDM’s full potential.

NinjaOne MDM in Action: Fast, Easy, and Fully Deployed

Think migrating to a new platform is a headache? Think again. In this fast-paced, no-fluff session, we’ll show you how easy it is to switch to NinjaOne and hit the ground running. 

Join Jeff Hunter as he walks you through what it takes to go from initial setup to a fully configured endpoint management platform—it’s fast. From instant patching the moment the agent installs to automation that returns results in seconds, NinjaOne is built for speed and simplicity. 

It’s time to break down the myth that migration has to be slow, painful, or complicated. 

Highlights:
How to tailor the platform to your team’s specific needs 

Real-time patching and automation that eliminate lag 

Why time-to-value with NinjaOne is measured in days, not months

 
Migrate with confidence. Migrate with NinjaOne.

Migration Speedrun: Move Fast, Set Up Faster with NinjaOne

You already know NinjaOne simplifies IT. But are you taking full advantage of everything the platform can do? 

Join us for an exclusive customer session where we’ll walk through the latest product updates, highlight features you may not be using today, and show how to get even more value from your existing NinjaOne investment. 

In this session, you’ll discover how to:
Leverage new automation and patching capabilities to save even more time 

Strengthen endpoint security with the latest backup and recovery enhancements 

Extend your control with built-in MDM for iOS and Android devices 

Streamline IT operations with improved ticketing, documentation, and reporting 

Gain new visibility across your device landscape with recent monitoring updates 

Whether you’re looking to expand usage, uncover hidden features, or stay current with NinjaOne’s roadmap, this session will ensure you’re getting the most out of your platform.

Beyond the Basics: Explore the Full Power of NinjaOne

Patching has always been a delicate balancing act. Remediating vulnerabilities quickly avoids unstable patches that can disrupt critical systems and endpoints. Traditional tools rely on static policies and constant oversight, forcing IT teams to choose between speed and stability. 

As cyberattacks grow more frequent and patch cycles accelerate, IT teams can no longer afford delays or guesswork. That’s why NinjaOne created Autonomous Patch Management, powered by Patch Intelligence AI. By combining imported vulnerability data (including CVE and CVSS scoring) with AI-driven patch stability analysis, NinjaOne gives IT teams a smarter way to patch. 

In this session, you’ll learn how to: 
Reduce security risk with prioritized, rapid patch deployment 

Reduce operational risk by automatically pausing unsafe or unstable updates  

Streamline workflows by unifying vulnerability data imports and automated patching in one platform 

Free up IT resources by eliminating manual research, scripting, and repetitive work 

This webinar is ideal for IT leaders, security teams, MSPs, and compliance officers who want to accelerate remediation, shrink vulnerability exposure windows, and maintain secure systems without the operational disruption of faulty updates.

How Autonomous Patch Management Reduces Risk and Operations Disruption

You’ve seen the vision. You’ve built the blueprint. Now it’s time to put AI to work. In this fast-paced, tactical session, we’ll showcase real-world MSP AI implementations — what’s working, what’s not, and how to adapt these examples to your own business.

AI Boom or Bust Session 3: Real-World Use Cases You Can Deploy Today

The Session 1 roundtable showed you where the industry’s headed. Now it’s time to chart your own course. In this practical, hands-on session, we’ll take the big-picture insights from Session 1 and translate them into actionable steps for your business. Learn how to build the right foundation across people, process, and product go-to-market so you can move from strategic ideas to tactical impact.

AI Boom or Bust Session 2: Building Your Winning AI Blueprint

A frank, boardroom-level conversation with leaders from some of the largest MSP platforms about what’s real (and what isn’t) with AI today: how org charts are changing, where to start if you’re small, build-vs-buy, pricing/ROI, and how to turn curiosity into outcomes.

What you’ll learn:
How top MSPs are approaching build vs. buy (and what they refuse to wait on vendors for)
Practical starting points for small MSPs without internal devs
Where AI is actually moving the needle: help desk/Tier-1, workflow automation, reporting/insights
Org-chart shifts: skills that matter now (customer service + consultative skills), and how to upskill your team
Pricing & ROI framing that avoids premature productization

Speakers:
Jonathan Crowe, Director of Community, NinjaOne and Alex Farling, co-founder of Empath
Elliott Hyman, CEO of Lyra Technology Group  
Steven Freidkin, CEO of Ntvia, Inc
Peter Melby, CEO of New Charter Technologies   
Neel Yerneni, Co-head of Technology, Shield Technology Partners 
Mayank Jain, Co-head of Technology, Shield Technology Partners

AI Boom or Bust? Rethinking Roles, Outcomes, and AI's Impact on MSPs: Session 1

Too many tools. Too little time. Let's fix that. 

Join NinjaOne for a fresh look at how we're helping IT teams simplify operations, eliminate tool sprawl, and take full control of every device in their environment—from laptops and servers to smartphones and network gear. 

In this session, we'll walk you through the power of a single platform that automates endpoint and mobile device management (MDM) across Windows, macOS, Linux, Android, iOS, and network infrastructure. 

You'll see how NinjaOne helps IT teams: 
Automate patching across OSes and third-party apps 

Manage Android and iOS devices with built-in MDM 

Streamline support with integrated ticketing and documentation 

Secure endpoints with reliable, automated backups and recovery 

Gain real-time visibility across your entire device landscape

Whether you're supporting remote teams, securing hybrid environments, or scaling fast, NinjaOne makes it easier to manage, automate, and protect everything.

One Platform. Every Device. Better Endpoint Management.

You’ve got enough alerts, enough friction, and enough tools fighting for attention. The latest release from NinjaOne doesn’t add more noise, it cuts it. 

Join us for an exclusive walkthrough of NinjaOne 10.0, where we’re not just talking updates, we’re showing real improvements that simplify control, sharpen automation, and optimize every byte you push. 

We’ll cover:
Mac security with FileVault encryption via MDM and seamless escrow 

Sharper alerting and automation with expanded Compound Conditions 

Bandwidth-saving patching with new caching improvements built for scale 

Cleaner maintenance windows with better noise suppression during patches and reboots 

New integrations (Freshservice, ServiceNow upgrades, Android remote control) and early access features we can’t talk about. But trust us, you’ll want a peek.

Learn how NinjaOne 10.0 can tighten your workflows, reduce overhead, and reduce clutter for your team.

NinjaOne 10.0 Feature Updates: What You Need to Know

NinjaOne has helped you grow your MSP business with IT operations and management solutions. Now, your customers are demanding more security and protection services akin to an MSSP. When faced with build, partner, or buy decisions, Blackpoint Cyber can help elevate your security offerings, from essential SOC services to maturing your security offerings. Join Jeff Hunter, Field CTO of NinjaOne and Roman Soto, Solutions Engineer at Blackpoint Cyber to learn more about the path to success with the joint solution.

We'll explore...
How to evaluate client environments
The decision criteria that leads to NinjaOne with Blackpoint Cyber
Outcomes and experiences that lead to greater customer satisfaction

Elevating your MSP Business with NinjaOne and Blackpoint Cyber

IT teams across the board are facing mounting pressure to strengthen security, reduce complexity, and do more with less. As cyber threats surge and compliance demands grow, legacy and siloed IT tools can’t keep up. Leading organizations, including government IT solutions providers like Carahsoft, are turning to automation and tool consolidation to cut risk, boost efficiency, and stay ready. 

By switching to NinjaOne, Carahsoft reduced manual workloads by 60 hours a month, accelerated patching by 10 minutes per deployment, and achieved 100 percent compliance with strict public sector frameworks, all while fully deploying the platform in under a week. Check out the case study in advance of the webinar for a sneak peek on how Carahsoft scaled operations, improved compliance, and gained back critical time.

What you’ll learn:
How to harden endpoint security across distributed environments
Why tool consolidation cuts complexity and cost without compromise
How IT teams are using automation to save time and shrink risk 
This session is ideal for IT leaders looking to improve service delivery, tighten security, and simplify endpoint management.

How Carahsoft Maintains Security while Scaling IT Operations with NinjaOne

Mac mobile device management (MDM) has just become easier for MSPs. NinjaOne’s MDM for macOS fits seamlessly into your service stack, delivering comprehensive macOS device management. Join NinjaOne Field CTO, Jeff Hunter as he demonstrates how you can standardize, automate, and secure macOS environments at scale – all in the same portal where Windows, Linux, and other devices are already managed.  

Learn how to: 
Integrate multiple Apple Business Manager accounts to support multiple clients  

Deploy custom scripts and payloads to endpoints automatically  

Set up real-time alerts and monitoring to stay ahead of issues  

Automate software installs, patching, and compliance workflows

Maximize Your Mac Efficiency: MSP Mac Management at Scale

Brittany Brown, NinjaOne's Senior Community Engagement Leader, will lead a panel discussion with customers who are active members of our IT Leadership Lab. The panel will share practical insights and quick wins you can implement right away. They’ll share some of their success stories as IT leaders whether it’s managing a high-performing team, winning executive buy-in for IT projects, or implementing NinjaOne to improve their endpoint management processes. You’ll even have the opportunity to present challenges you’re facing in your organization and get ideas on how to solve those challenges.

· Practical insights and quick wins attendees can implement in the next 30 days
· Sharing success stories from fellow IT directors
· Engaging the audience to surface key challenges and provide solutions

Quick Wins to Drive Immediate Impact

Join former General Motors Global Director of Information Technology Tom Molden as he interviews Netskope CDO and CIO Mike Anderson about ways IT leaders can transform the perception of IT from merely a cost center to a department that adds value to the organization. You’ll hear how these leaders have successfully gained executive support for IT projects by linking them to business priorities in language that CEOs and CFOs understand.

· Proven tactics for gaining executive support for IT projects
· How to tie IT priorities to business priorities, and present them in a language business leaders understand
· Tips for driving transformation and adoption

Cost Center to Change Catalyst: Showing the Business Value of IT Initiatives

Join us for a candid, insight-packed conversation on what it really takes to build — and keep — an IT team that can thrive amid constant change. We'll cover frameworks and real-world examples so you can translate lessons into action the moment you’re back in the office. Whether you’re facing budget constraints, talent shortages, or rapid tech evolution, you’ll leave with a focused set of tools and talking points to make your IT crew future-fit—ready to adapt, deliver, and excel.

· Smart hiring and onboarding: Proven strategies to spot adaptable talent and ramp them up fast, even when resources are tight.

· Retention that scales: Practical ways to maintain engagement, growth paths, and morale so your top performers stay on board.

· Culture of accountability: Tactics for setting clear expectations and metrics without stifling autonomy or innovation.

· Leadership levers: How emotional intelligence, effective delegation, and crisp decision-making create resilience at every layer of the team.

· Playbook for uncertain times: Concrete tips to keep teams aligned as AI, automation, and shifting business priorities reshape day-to-day work.

Future-Fit Teams: Cultivating High-Performance & Resilience

Join NinjaOne Field CTO Jeff Hunter as he talks about how automation and centralized endpoint management can free up IT teams to focus on more strategic work. We'll cover how NinjaOne's unified endpoint management platform helped them use automation to reduce their manual workloads and increase team efficiency. We'll discuss tools and approaches you can start implementing immediately.

· How automation and centralized management can free up IT teams for strategic work
· Success stories of reduced workloads and increased efficiency
· Tools and approaches IT directors can start implementing today

Adapt & Automate: Streamlining IT Ops When Budgets Bite

Switching between technical support tools while you’re trying to fight fires is frustrating. A solid integration between NinjaOne and Zendesk can help you better support your end-users immediately.  It’s easy to connect NinjaOne to Zendesk to respond quickly to end users and automate ticket information bidirectionally.  

Attendees will learn how to: 
Get started in 30 minutes or less 

Initialize a remote support session with one-click in Zendesk 

Create NinjaOne ticket templates that correlate to the way you work in Zendesk 

Update and resolve tickets bi-directionally from app 

Join NinjaOne Field CTO, Jeff Hunter and learn why customers are integrating NinjaOne with Zendesk.

Improving Zendesk Service and Support with the NinjaOne Integration

Help Desk

Automation

Remote Support

IT Operations

Service Management

Service Integration

Workload Automation

Endpoint Management

Incident Management

Incident Response

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Improving Zendesk Service and Support with the NinjaOne Integration

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NinjaOne