Channels by Dovetail: A deep dive into automating your feedback workflows

Automate your feedback workflows: a tactical session for product teams You’re already surrounded by feedback—support tickets, app reviews, survey dumps, in-app nudges. But when everything’s noisy, reactive, and disconnected, you miss what matters. Channels cuts through the chaos. It automatically analyzes feedback across tools, groups it into themes, and organizes it by topic—so you always know what’s important, what’s changing, and what to do next. No tagging. No dashboards to build. Just signal. It’s how product teams ship smarter, stay sharp, and lead with confidence—even when the volume gets loud. In this session, we’ll walk through real workflows that show how Channels helps teams: - Track product launches without the chaos. Automate the monitoring of post-release feedback and instantly spot bugs, confusion, or feature backlash without digging through tickets. - Uncover and act on churn risks. Use theme trends and sentiment shifts to catch retention red flags early—no manual tagging or spreadsheet triage. - Stay ahead of internal tool issues. Monitor what ops, support, and compliance teams are saying and respond before minor annoyances become workflow blockers. - Close the loop on design decisions. Group recurring UX pain points into clear themes and watch how feedback evolves post-change, without needing a separate research cycle. This session is perfect for PMs, designers, UXRs, and product ops working across fragmented feedback sources who want to spend less time reacting—and more time leading with clarity.