[On-Demand] Key strategies to drive revenue from your customer service team

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Presented by

Mara Castro - COO, Twentyeight Health & CX Advisor / Former Head of Customer Experience at Warby Parker and Evolve Vacation Rental

About this talk

Drawing from her successful work with Warby Parker and Evolve Vacation Rental, CX expert Mara Castro shares proven strategies for turning customer service teams into revenue drivers while delivering exceptional experiences that boost growth and loyalty.
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Gladly's AI-driven Customer Service Platform focuses on people, not tickets, fostering delightful experiences that enhance revenue and lower costs. Explore our live and on-demand events and webinars with industry leaders sharing essential insights, strategies, and the latest customer service trends.