How Agentforce drives employee productivity at Salesforce – a service use case from Deloitte Digital

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Presented by

Kim Strashovskiy, VP, Salesforce | Patrick Martin, Managing Director, Deloitte | Matt Fisher, CTO, Deloitte Digital | Steven Yang, Manager, Deloitte

About this talk

AI agents like Agentforce create opportunities for organizations to reimagine how work gets done and how businesses interact with employees and customers. But what does it take to implement Salesforce AI Agents effectively? Where can it deliver the most value? And how do you get started? Join this webinar to discover how Deloitte Digital collaborated with Salesforce to unlock productivity in Service Cloud with an Agentforce Service Agent for Salesforce employees. Attendees will gain valuable insights into: • Identifying and prioritizing the right use cases for Salesforce Agentforce Agents • Applying strategies and frameworks for successful Salesforce Agentforce Agents deployment • Understanding the technical prerequisites for implementation • Visualizing how to utilize Service Cloud Agents through a demo
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Prompted by the extraordinary potential of data and AI, we deliver digital transformations that help our clients seize the competitive edge with confidence. Selected as global integrators of Agentforce at its 2024 launch, we elevate service experiences and drive customer success with trustworthy, innovative AI solutions.