Name: Supercharging your Helpdesk: The HaloPSA Integration
Start: 2024-12-13T16:10:00Z
End: 2024-12-13T16:10:27.000Z
Location: BrightTALK
Rating: 0

CyberQP specializes in privileged access management (PAM), helpdesk security automation, and end-user privilege elevation. We are an industry disrupter, reshaping the way help desk systems and data are protected. CyberQP equips MSPs and IT professionals with security solutions to protect privileged accounts and credentials, simplify end-user identity verification, and empower their users through privilege elevation. Through comprehensive help desk automation, we remove the risk of standing privilege, boost compliance, and improve operational efficiency. Above all, CyberQP is committed to its mission: Empowering Access, Redefining Privilege.

Big changes are coming to HIPAA in 2025, and MSPs who work with healthcare clients need to be ready. The new HIPAA Security Rule eliminates the wiggle room around “addressable” controls and makes critical measures—like access management, MFA, and encryption—non-negotiable. Are your clients ready? More importantly, is your MSP ready to support them?

Meet Your Host:
Paul Redding, SVP of Channel, CyberQP – CyberQP helps MSPs lock down privileged access and stay ahead of compliance requirements with smart, scalable PAM solutions. Paul knows the challenges MSPs face and will break down exactly how these changes impact you and your clients.

Special Guests:
Liam Degnan & Joe Macedo, HIPAA Experts, Compliancy Group – Compliancy Group has been the go-to for healthcare compliance expertise, helping MSPs stay on the right side of HIPAA regulations. They’ll share real-world insights and practical tips for navigating these updates with confidence.

Why This Matters to You:
Your healthcare clients are counting on you to keep them compliant, and the updated rules don’t pull any punches. This webinar will cut through the noise and show you:
What’s Changing: From new access management standards to mandatory encryption, we’ll cover the must-know updates in plain terms.
Why MSPs Play a Bigger Role Than Ever: As an MSP, you’re more than just tech support—you’re a compliance ally. Learn how to level up your services and help clients meet stricter requirements.
How to Stay Ahead of the Game: We’ll share strategies, tools, and insider tips to position your MSP as a trusted expert in the healthcare space.

Don’t Miss Out!
This isn’t just about avoiding fines. It’s about showing your clients that you’re the partner they need to navigate the new rules, avoid breaches, and safeguard patient data. The changes are coming fast—make sure you’re ready.

HIPAA’s New Rules Are Coming – What MSPs Need to Know to Protect Clients

As the regulatory landscape evolves, MSPs are under growing pressure to meet increasingly complex compliance demands. But what does this mean for your business? Tune in while industry experts unpack the latest compliance demands.

MSP Fireside Chat: Compliance in the New Year

Simplify your workforce verification process! With CyberQP's new integration with Microsoft Authenticator, partners can now quickly and securely verify end-user identities. It’s a faster, more reliable way to keep your team and data protected.

Making Workforce Verification Easier with Microsoft Authenticator

Learn how End User Elevation allows you and your techs to issue time-limited administrator access to your end users, balancing workplace efficiency with responsible security. 

QElevate Partners can approve or reject elevation requests, and issue secure activation links to end users so they can make necessary system changes and close tickets faster. 

These links allow end users to activate their elevations on their own time, without having to rely on a technician to call back, or manually intervene. Once an end user's time limit expires, CyberQP's automations will seamlessly remove the temporary privileges from the end user, ensuring you can follow the Principle of Least Privilege (PoLP). 

This minimizes the amount of stress our partners have while using multiple agents on endpoints by consolidating capabilities in one agent.

Ready to get started with End User Elevation?

Introducing End User Elevation: A Smarter Way to Work

As Managed Service Providers face a macroeconomic landscape favoring business consolidation, and an exponentially growing cyber threat landscape, they need scalable frameworks to drive their business and their cybersecurity practices. Join HaloPSA and CyberQP for a live session, where we’ll do a deep dive into the ITIL framework and CIS Security Controls to accelerate your technician team’s efficiency and security in tandem.

CyberQP & Halo: Supporting your Security Journey

In today's cybersecurity landscape, there are a lot of vendors focused on threat detection, or a reactive cybersecurity solution. CyberQP and Todyl have joined forces to educate you on proactive threat defense solutions to stop threats before they reach your MSP ecosystem. In our session, "The Power of Two: Defend-in-Depth," you can expect security experts with 30+ years of combined experience to shed light on implementing a strong security posture before an attack. You can't protect what you don't know exists!

The Power of Two: Proactive Threat Defense Solutions To Stop Threats Before They Reach Your MSP Ecosystem

The importance of fostering productive relationships between a managed service provider (MSP) and their vendors is crucial for business expansion. Yet, as MSPs develop their ecosystem, common questions arise, such as:

• What are the best methods of vendor evaluation?
• How can vendors provide value to MSPs post-implementation?
• How can you seamlessly expand your services as an MSP?

Our seasoned panel of experts—Kelcye Blankenship-Lackland and Michael Garrity from CyberQp, Wayne Hunter from AvTek Solutions, and Amanda Lachapelle from B4 Networks—will answer these questions in the following webinar.

Watch now to enhance your company’s vendor relationships and to gain insight into how CyberQP’s Privileged  Access Management and Helpdesk Security Automation solve common MSP problems, like end user verification and shared credentials.

Vendors vs. MSPs: What constitutes a healthy channel relationship?

For employees, existing remote access via virtual private networks (VPNs) may feel sufficient to keep them connected while working outside the home office, but for IT and security professionals, it’s another story: VPNs are highly susceptible to credential theft, and from this compromise, hackers are free to move laterally across the network.

What’s more, on-premises firewalls weren’t built for today’s cloud-enabled hybrid workforce, for whom the last line of defense exists at the edge. 
View our latest webinar wherein Michael Garrity, Sales Engineer at CyberQP, and Jared Epstein, Head of Partnerships at Timus, walk you through concrete strategies to keep remote users securely connected, based on their own expertise doing so at their fully remote companies. You’ll also gain insight into 5 reasons MSPs partner with Timus for ZTNA and a review of CyberQP’s offerings

How to Keep Today’s Remote Users Connected & Protected

Today’s IT service providers face a major talent shortage. At the same time, they’re also facing a rapidly evolving cyber threat landscape, and more sophisticated threat actors, looking for inexperienced technicians that will accidentally get them the privileged access they need to breach an organization.

So how can today’s help desks prevent impersonation attempts without limiting their productivity? 

That’s why CyberQP has partnered with HaloPSA to mitigate risks associated with social engineering attacks, using an integration that brings CyberQP’s leading customer workforce verification to the HaloPSA dashboard and minimizes the amount of context-switching a tech has to do.

Supercharging your Helpdesk: The HaloPSA Integration

managed service

Service Provider

Managed Security

vendor management

vendor access

Security Automation

Privileged Access Management

Access Management

Business Management

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Supercharging your Helpdesk: The HaloPSA Integration

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