Name: New Relic Now+ Customer Fireside Chat
Start: 2025-03-06T15:41:00Z
End: 2025-03-06T15:41:34.000Z
Location: BrightTALK

The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-driven platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs.


Close visibility gaps to resolve issues faster. See how the agentic integration of ServiceNow and New Relic brings critical observability context directly to engineers—eliminating the need to switch tools or hunt down access.

In this session, you will learn how to:

- Streamline alert triage: Learn how to surface New Relic data directly within ServiceNow so operators don't have to switch screens or platforms.
- Empower teams beyond IT Ops: See why this integration is critical for customer support, product managers, and DevOps engineers who need visibility outside their traditional tool chains.
- Close visibility gaps: Explore how resolving data silos leads to faster mean time to resolution (MTTR) and more intelligent automation.

Watch this session to leverage these integrations and transform how your organization manages incidents.

Using Agentic AI and Intelligent Observability to Reduce MTTR for IT Operations

Lauren Nemeth, Chief Revenue Officer at New Relic, explores the challenges of system complexity in the AI era. She highlights our latest research, providing a data-driven look into the trends and technologies shaping the industry.

The Future of Observability: Unpacking the 2025 Forecast

Join Ian Heisser, VP of Technology at Nordstrom, and Lauren Nemeth, Chief Revenue Officer at New Relic, as they discuss modernizing observability in retail. Learn how Nordstrom leverages Pathpoint for real-time insights, standardizes data practices, and uses AI to enhance customer experiences. Key topics include omni-channel platform creation, error pinpointing, and advancing AI-driven development.

Staying on Trend: How Nordstrom Drives Business Value with Intelligent Observability

Reese Lee, Senior Developer Relations Engineer and OTEL expert at New Relic, highlights how to implement OpenTelemetry at scale for standardized, future-proof observability. This session covers intelligent data normalization, data filtering, and analytics via NRDB, showcasing how New Relic treats OTEL data as a first-class citizen.

Scaling with Confidence: Enterprise-Grade OpenTelemetry

Mike Tower, Head of Logging Product Innovation at New Relic, introduces New Relic's Logs Intelligence, showcasing how AI automates log analysis and accelerates troubleshooting with AI Log Alerts Summarization. Discover features like scheduled search and reports, fine-grained access control, and proactive insights for efficient log management.

Simplifying Complexity: The Power of Logs Observability

Camden Swita, Head of AI & ML Innovation at New Relic, dives into New Relic's advancements in AI-driven observability. This session covers agentic monitoring, the MCP Server for AI agent integration, live demo workflows, and support for popular AI frameworks. Learn how these innovations enable predictive operations and enhance engineering reliability.

Unleashing the Full Potential of AI-Driven Observability

Aaron Marden, Enterprise Technical Strategist at New Relic, presents New Relic's retail observability solutions, focusing on improving user experience and reducing tool sprawl. Discover how Pathpoint and session replay map and diagnose customer journeys, helping retailers enhance mobile performance and reduce the cost of outages.

Revolutionizing Retail: Elevating Customer Interactions to Drive Revenue

Issues with video streaming can feel like a mystery that’s hard to find the answers to. 

New Relic offers those answers. We’ve revolutionized media and entertainment observability—turning costly outages into quick fixes with unified insights.

In this video, you’ll learn how to:
> End siloed monitoring to eliminate tool sprawl and guesswork.
> Identify the real-time root cause and save millions in lost impressions.
> Gain visibility into every user session and understand the impact.

New Relic for Media and Entertainment

End the game of telephone between your IT tools. Make your tools talk to each other through New Relic Agentic Integrations. 

New Relic insights are now embedded directly into tools like GitHub Copilot and ServiceNow—allowing you to speak in natural language and get the insights you need.

Learn how to reduce troubleshooting time, boost team productivity, and achieve digital uptime by leveraging the power of connected AI agents.

Agentic AI Integrations

It’s becoming the expectation that AI is used to create business impact. Stay ahead of the curve with relevant insights from industry leaders at Microsoft, ServiceNow, and New Relic.

They discuss how tasks are easily being automated, the impact AI is having on codebases, future predictions, and more.

Tune in to hear how AI is being pushed beyond the walled garden into the tools teams already use.

Ecosystem Fireside Chat: Strategic AI Scaling for Enterprise Success

Customers expect digital experiences without errors or latency. Delivery on these expectations can be challenging.

Learn how New Relic helps deliver uninterrupted streaming experiences through a specialized streaming solution that lets you:
> Gain holistic visibility
> Leverage AI for proactive diagnosis 
> Protect revenue and reputation

No more data silos. No more screen swiveling. More satisfied users.

Digital Experience Monitoring (DEM) Spotlight: Enhancing Media & Entertainment Journeys

Curious how AI is transforming observability?

Delve into the New Relic three-pillar AI strategy—New Relic AI, AI Monitoring, and Agentic AI. 
> See how New Relic AI makes observability intuitive.
> Discover how AI Monitoring helps you confidently manage apps.
> Explore how Agentic AI integrates insights into ITSM and SDLC tools.

Get vital data where you work to build more efficient, self-healing systems. Watch the future of observability in action.

Agentic Releases: Autonomous AI & Observability

Welcome to the intelligence era of observability. It’s not just about addressing server needs, but user needs. 

Listen in to hear a high-level overview of how New Relic is leveraging AI, eBPF, and intelligent knowledge graphs to deliver advanced observability capabilities.

Our Platform’s Foundational Advantage

Watch Filippo Vanara, IDC Senior Research Analyst, in conversation with Manesh Tailor, New Relic EMEA Field CTO, as they tackle the key challenges facing European businesses. Learn how organizations use observability for business impact, understand market trends, and explore AI predictions.

IDC & New Relic: Driving enterprise outcomes with AI observability.

Bleuenn Le Goffic, VP Business Transformation at Accedo, chats with Arnie Lopez, Chief Customer Officer at New Relic about leveraging the power of observability to deliver exceptional streaming experiences and drive strategic business value.

Accedo: Unlocking the observability blueprint for video streaming success

Unlock the power of digital experience with insights that drive real impact. Join our experts as they explore groundbreaking strategies to redefine success in the digital era. Learn how to leverage data-driven decisions and cutting-edge tools to transform user experiences, enhance customer satisfaction, and elevate business outcomes. Whether you’re navigating the complexities of performance monitoring, optimizing for scalability, or looking to revolutionize customer interactions, this session provides practical solutions to help you stay ahead in a competitive digital landscape.

From Insights to Impact: Redefining Success with Digital Experience

Walk away with actionable insights and a vision for transforming your digital operations.

Business Uptime

Automatically prioritize crucial runtime vulnerabilities that pose actual risks, helping teams stay focused.

Security Management

Leaders from New York Life and American Red Cross discuss their observability journeys.

New Relic Now+ Customer Fireside Chat

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New Relic Now+ Customer Fireside Chat

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New Relic Global