From Reactive to Resilient: Advancing Your Journey to Proactive IT for Better DEX Outcomes

IT organizations are under pressure to deliver seamless digital experiences—yet many are still stuck firefighting issues after they’ve already affected end-users and their productivity. The shift from reactive to proactive IT is no longer optional—it's a strategic imperative for improving Digital Employee Experience (DEX), reducing downtime, and freeing up IT teams to focus on more strategic issues. Join us for a practical 45-minute session where we’ll explore how IT leaders are implementing proactive strategies to transform digital employee experience at scale. Hear real-world insights from Lakeside and HCLTech as they have empowered customers to successfully navigate this journey—from building the right endpoint data foundation to embedding automation into daily operations. Whether you're just getting started or looking to accelerate your proactive IT maturity, this live discussion will give you the actionable strategies and lessons learned to take the next step toward a more resilient, proactive IT organization. What you’ll learn: • How to identify and prioritize the most impactful DEX improvement opportunities using real-time, actionable data • Proven tactics for shifting IT teams from reactive support to proactive incident prevention • Ways to embed automation and early-warning systems into your IT operations workflow – and how to scale automation and transformation rollouts securely and seamlessly • Lessons learned from leaders who have successfully improved DEX outcomes with a proactive IT model