Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry's most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility. Learn how you can save 20% on annual IT costs per employee at lakesidesoftware.com. 

IT organizations are under pressure to deliver seamless digital experiences—yet many are still stuck firefighting issues after they’ve already affected end-users and their productivity. The shift from reactive to proactive IT is no longer optional—it's a strategic imperative for improving Digital Employee Experience (DEX), reducing downtime, and freeing up IT teams to focus on more strategic issues.
Join us for a practical 45-minute session where we’ll explore how IT leaders are implementing proactive strategies to transform digital employee experience at scale. Hear real-world insights from Lakeside and HCLTech as they have empowered customers to successfully navigate this journey—from building the right endpoint data foundation to embedding automation into daily operations.
Whether you're just getting started or looking to accelerate your proactive IT maturity, this live discussion will give you the actionable strategies and lessons learned to take the next step toward a more resilient, proactive IT organization.
What you’ll learn:
• How to identify and prioritize the most impactful DEX improvement opportunities using real-time, actionable data
• Proven tactics for shifting IT teams from reactive support to proactive incident prevention
• Ways to embed automation and early-warning systems into your IT operations workflow – and how to scale automation and transformation rollouts securely and seamlessly
• Lessons learned from leaders who have successfully improved DEX outcomes with a proactive IT model

From Reactive to Resilient: Advancing Your Journey to Proactive IT for Better DEX Outcomes

AI is killing the IT ticket! It’s the end of IT as you know it—and that’s a good thing. How can you rewrite the playbook to accelerate the shift from reactive to proactive IT—and even predictive IT? Learn how to use device intelligence and other data insights to establish key performance baselines that drive efficiency, reduce IT cost per employee, and improve business outcomes in an AI-first enterprise IT organization.  
 
In this exclusive webinar with leaders from Lakeside Software and Lenovo, you’ll learn:  
- Which KPIs matter for the new era of IT and how to set baselines  
- The value of device intelligence across the IT estate   
- How to align IT goals with business outcomes  
- Ways to mature your IT organization to become world-class IT  
- Key considerations for the future of Agentic AI  
 
Don't just manage IT—transform it by ensuring 100% availability of devices, peak productivity, and a 5-star digital employee experience.

How AI is Killing the IT Ticket and What to Do about It

Are You Ready for the AI PC Revolution? 
 
AI PCs are transforming the workplace, unlocking unprecedented opportunities for productivity and innovation. AI-capable PC shipments are projected to surpass 100 million in 2025, representing 40% of all PC shipments (Canalys). It’s clear this evolution isn’t just on the horizon. It’s here.  
 
But how can CIOs and IT leaders harness this shift to drive business outcomes, improve IT operations, and elevate the digital employee experience—all while staying ahead of the competition? 

In this exclusive webinar, you’ll discover: 
- How AI PCs democratize compute power to meet diverse user needs and deliver new levels of efficiency. 
- Proven strategies for seamless IT transitions, ensuring top-tier end-user experiences during deployment. 
- Ways to uncover cost savings by aligning AI PC capabilities with specific user roles and workflows. 
- The power of endpoint data monitoring to optimize performance and enable predictive IT management. 

Gain insights from top industry leaders and uncover actionable strategies to ensure your enterprise IT strategy is ready for the AI PC revolution.

How to Optimize AI PC Deployment for Enterprise Success

Enterprises can't afford to stay reactive when it comes to IT operations. Yet, many organizations fall into the trap of operating ticket by ticket, leaving them vulnerable to disruptions, inefficiencies, unproductive employees, and stalled innovation. 

Join us for an insightful webinar tailored for CIOs and IT leaders of enterprise companies. Discover the five telltale signs that your IT organization may still be operating reactively—and learn actionable strategies to shift from reactive to proactive IT management.

This session will explore:
• The 5 issues that perpetuate a reactive approach to IT.
• Proven frameworks and tools to shift toward a proactive, resilient IT organization.

Stay ahead of the curve and drive meaningful change in your IT strategy to help you transform your IT organization from a cost center to a strategic enabler.

5 Signs You're Still Running a Reactive IT Organization

From the global IT outage to a challenging economy, most enterprise IT teams are looking to come out stronger than ever in 2025 and beyond. What steps can you take now to build IT resilience? 

Join Lakeside Software for a pragmatic discussion on: 

How to recover from a major IT outage using data and IT data intelligence (with insights and lessons learned from the CrowdStrike outage) 

Ways AI can accelerate the shift from reactive to proactive IT—and even to predictive IT  

Steps for uncovering data-backed cost-saving opportunities from hardware optimization 

Best practices for ensuring strong digital experiences for employees and other end users

How to Recover from an IT Outage and Build IT Resilience in 2025 and Beyond

According to the Gartner®, Inc. Hype Cycle for Digital Workplace Applications, 2024, digital employee experience (DEX) is expected to reach “mainstream adoption” in less than two years. Building out a strong, strategic DEX strategy now is crucial for maintaining a competitive edge in most industries, especially as digital-native employees raise the bar on Digital Workplace expectations. 
 
Join DEX thought leaders from Kyndryl and Lakeside Software to hear: 
 
- 2024 lessons learned about DEX 
- The top three DEX priorities for 2025 
- What to do about DEX for consumer-facing and frontline devices

2025: What's DEX Got to Do with IT?

Digital Employee Experience

Digital-Native Employees

Digital Workplace

Consumer-Facing Devices

Frontline Devices

DEX Strategy

Get powerful end user computing insights from influential EUC experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on effective approaches to get non-programmers to create working applications.

End User Computing

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2025: What's DEX Got to Do with IT?

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Lakeside Software