Name: Demo: External Task Routing
Start: 2025-01-13T14:51:00Z
End: 2025-01-13T14:51:03.000Z
Location: BrightTALK

Streamline IT. Elevate Interactions. Explore Luware Nimbus, our certified cloud-native contact center solution that transforms Microsoft Teams. Learn the power of Luware Recording, our comprehensive cloud recording solution, ensuring compliance and maximizing communication channels. Watch informative demos, hear from Luware experts, and discover how Luware can empower your business. Subscribe today and elevate your customer interactions with Luware.

The hype around AI in the customer experience space is at such a level that companies could be forgiven for treating it as a panacea; the bot equivalent of duct tape to be applied to any and all contact center issues as an instant fix. But, while its potential for improving productivity is clear, AI presents risks to both customer experience and compliance if not used in the right way, or in the right use cases.

In this webinar, industry expert Blair Pleasant will chat with executives from Luware to offer guidance on identifying high-level use cases for AI and explore how Luware Nimbus and Luware Recording can power them. 

They’ll cover:
* Where to use AI and where to avoid it
* Best practices for implementing AI 
* How to leverage AI to get the best ROI for your business
* How to stay on top of AI-related security issues

Be sure to join us if you’re looking for actionable guidance on when and how to use AI to elevate service quality and predict compliance risk in your business.

Where to Use AI (and Where Not to): A Leader’s Guide to Getting the Best ROI and Staying Compliant

Learn how the Luware Nimbus Attendant Console can bring your contact center to a new level. Our Head of Sales, Oliver Lifely, talks you through:

- Seamless transfer of calls
- Advanced search functionalities
- Queue management

A short video not to be missed!

Demo: Attendant Console

Managing onboardings in a spreadsheet might be the biggest blocker to scaling your customer success team. In this quick-fire video, we break down why getting a CSP (Customer Success Platform) is no longer optional—and how the right platform can unlock automation, consistency, and growth.

Subscribe for more customer success tips from the field!

Here's Why Spreadsheets During Onboarding Are Killing Your Growth

Customer loyalty isn’t lost overnight, it fades in signals we often overlook. In this short video, James Cadman shares why identifying early signs of churn is one of the most powerful things businesses can do to protect long-term value and trust.

The Silent Signals of Customer Churn (and How to Catch Them Early)

Discover how everyone—from customer service teams to IT, management, and your end customers—benefits from Luware Nimbus. Our modular cloud-based contact center solution turns Microsoft Teams into a powerful, all-in-one service hub with smart routing, queueing, and reporting. 

Whether you're new to contact centers or just looking for a better way, see how Luware Nimbus makes communication seamless across your entire organization.

How Everyone Benefits from Luware Nimbus

Some metrics look great on paper, but quietly wreck your customer experience. In this eye-opening video, we dive into the hidden risks of chasing the wrong KPIs.

You'll learn:
- How popular metrics can backfire
- Which high-impact metrics truly drive customer success
- Proven strategies to boost service quality without sacrificing performance

Is This KPI Killing Your Service Quality?

At Enterprise Connect 2025, Microsoft announced Teams Phone Extensibility. The new model allows independent software vendors (ISVs) to leverage Azure Communication Services (ACS) with Microsoft Teams for enhanced communication. Luware is one of the first Microsoft ISV partners to provide the next-generation Teams-integrated contact center. This is offered with Luware Nimbus Power, which is based on the existing Nimbus platform. 

Luware Nimbus Power goes beyond the Extend model and is able to offer built-in AI functions and allows the seamless integration of call controls with third-party applications. All based on a high-performance, scalable, and reliable communication platform.

The Next-generation Teams-integrated Contact Center: Luware Nimbus Power

Join us for a comprehensive panel discussion featuring industry leaders as they explore the current landscape and future of Teams CCaaS integrations.

In this insightful recording, we delve into:
- The summary of Teams CCaaS integrations to date and their importance.
- An overview of Azure Communication Services and its capabilities.
- The advantages ACS offers to ISVs and Microsoft partners.
- The potential impact of Teams Extensibility on the CCaaS market.
- A forward-looking discussion on a customer buying strategy for Teams-integrated CCaaS solutions in 2025.

Don’t miss out on this opportunity to stay ahead in the evolving world of communication platforms!

Unlocking Teams Extensibility: Insights from Industry Experts on CCaaS Integrations

Want to supercharge your Luware Nimbus? This video reveals powerful new features for 2025, from time-saving bulk edits and streamlined workflows to cutting-edge AI assistants powered by Microsoft Copilot. See how these updates will revolutionize your contact center's efficiency and customer experience. Plus, discover a game-changing API and direct third-party integrations. Don't miss this peek into the future of Luware Nimbus!

PM Talks: The 2025 Roadmap

Join Alexander Grafetsberger, Chief Business Officer at Luware Recording, and Simon Hand for an exclusive Q&A as they dive into the biggest compliance challenges facing financial institutions—and the solutions to overcome them. 

Key takeaways: 
- How to keep pace with evolving regulations and multi-channel communication 
- Avoiding compliance silos and reducing risk across platforms 
- Why Luware Recording is a game-changer compared to legacy solutions 
- Unlocking operational benefits beyond compliance 
- The hidden risks of outdated recording systems—and how to modernize with confidence 

Don’t miss this discussion on how to stay compliant, agile, and audit-ready in today’s fast-changing financial landscape!

Future-Proofing Compliance: Solving Recording Challenges in Financial Institutions

Learn how agents can schedule follow up calls using Luware Nimbus and MS Teams.

Demo: HubSpot Call Back

Join PM Talks: A Case Study Exploration with Luware Nimbus

Kick off 2025 by joining Zoe Makin as she sits down with Markus Weisbrod, Product Manager at Luware Nimbus. In this conversation, discover how Luware Nimbus can address common challenges faced by businesses today.

Key Takeaways:

Gain valuable insights into the unique solutions offered by Luware Nimbus.
Learn how to overcome specific pain points within your organization.
Hear directly from a product expert about the latest innovations in Luware Nimbus.

Don't miss this opportunity to learn from the Product Manager himself!

PM Talks: A Case Study Exploration with Luware Nimbus

Learn how to integrate visual files with Luware Nimbus and Microsoft Teams.

Demo: Visual Files Integration

Learn how to take an input from a customer, via an IVR, and relay that input into a CRM or database.

Demo: Input Customer Data via an IVR

Learn how easy it is to create a bespoke dashboard in Luware Nimbus.

Demo: Bespoke Dashboards

How to use AI to assist your email routing.

Demo: Email AI Assist

Demo: Email

Employee Talks: Luware Nimbus Demo

How to use Luware Nimbus to route external tasks.

Demo: External Task Routing

Contact Center

Call Center

Unified Communications

Power BI

Customer Engagement

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Application Management

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Demo: External Task Routing

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Luware