In this engaging theater session from the Energy Empowered Summit 2025, Will Jorgensen, Digital Platform Owner at PNNL, shares a candid and practical look at deploying Microsoft 365 Copilot within a federal agency. From security frameworks and data auditing to change management and user adoption, Will walks through the real-world challenges and solutions his team encountered during their Copilot rollout.
Learn how PNNL:
Built a three-tiered security strategy using Microsoft Purview and offensive AI agents
Designed a 10-week pilot program with structured training and feedback loops
Leveraged automation and Power Platform for provisioning and governance
Addressed user confusion around Copilot Chat, M365 Copilot, and Teams Premium
Measured ROI and user sentiment through targeted surveys and Copilot-driven analysis
Whether you're planning your own deployment or refining your adoption strategy, this session offers actionable insights and a potential playbook for success.