Name: Answering the Call: Heartland CU's Contact Center Transformation
Start: 2025-02-25T16:51:00Z
End: 2025-02-25T16:51:49.000Z
Location: BrightTALK

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Join us for an exclusive webinar featuring Heartland Credit Union's digital transformation journey with Glia. This webinar highlights Heartland's increased call center success rate to 98.4%, reduced average wait time to just 66 seconds, boosted member experience scores to 4.53 out of 5, and achievement of a 93% "would use again" rate from members.

Answering the Call: Heartland CU's Contact Center Transformation

Fintech

AIOps

Customer Care

Customer Experience

Reporting

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Answering the Call: Heartland CU's Contact Center Transformation

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Glia