Name: Pioneering the Agentic Future of Work: ServiceNow’s AI-Native Employee Experience
Start: 2025-10-30T16:00:00Z
End: 2025-10-30T16:00:35.000Z
Location: BrightTALK

Accelerate self-service, streamline HR inquiries, and empower career growth with AI-driven talent strategies—all on one platform.

Every day brings fresh challenges when it comes to keeping team managers and your HR teams focused on what they do best. Join our webinar, Demystifying AI agents for HR: What HR leaders need to know, to strategically bring the power of AI into employee touchpoints across your organization.

In this webinar, we show you how to preserve simplicity and ease-of-use while securing employee data. You’ll explore possibilities for:

-Reducing friction with optimized cross-functional workflows
-Implementing AI Agents for guided self-service and intelligent automation
-Delivering better support with more efficient processes and faster answers

Achieve powerful, measurable company-wide results using your existing HCM systems. Register now.

Demystifying AI agents for HR: What HR leaders need to know

We run our core services—HR, finance, legal, and IT—on the ServiceNow AI platform. By connecting processes end to end, we eliminate silos and reduce manual effort.  See how this makes the experience better for everyone, gives us real-time insights, helps us make faster decisions, and keeps productivity consistent and scalable across the organization.

ServiceNow on ServiceNow: Core Business Services

ServiceNow AI platform is transforming how we work - boosting productivity and making every experience smoother.  HR Teams are focusing on people, not paperwork. Our HR shared services has seen a doubling of productivity. And our HR business partners are back to focusing on talent growth, creating an unstoppable workforce that are learning new ways to work with and govern the agentic workforce to exponential effect.

ServiceNow on ServiceNow: AI & Experience

Company personnel spend time interacting with HR processes on a regular basis. Attend this webinar, to discover how ServiceNow AI Agents can help your employees reclaim that time, and apply more effort toward personal productivity, business growth, and career advancement instead.

For HR teams, AI Agents offer opportunities to speed and uplevel the entire talent management process: planning, recruitment, hiring, development, retention, and transition.

During the webinar, you’ll learn how:

The Dropbox HR team capitalized on ServiceNow AI Agents
HR workflows and service delivery can be simplified and improved
Employee satisfaction and productivity grow with AI adoption

Lead your HR team–and your workforce–into the future with ServiceNow AI Agents.

Dropbox’s HR processes optimized with ServiceNow AI Agents

As organizations race to modernize their HR and IT ecosystems, a powerful truth has emerged: HR transformation cannot happen without IT collaboration. Yet, many companies still operate in silos—driving up costs, slowing innovation, and missing opportunities for real impact.

In this provocative and practical session, leading analyst and consultant Brian Sommer will unpack how HR and IT leaders can build a joint strategy that delivers measurable cost savings and accelerates business value. Drawing on decades of advisory experience, Brian will share stories of companies that reimagined their HR systems, data architectures, and operating models—while cutting costs, increasing agility, and improving employee experience.

Attendees will learn how to:

-Identify and eliminate hidden redundancies across HR and IT investments
-Build a shared roadmap that balances innovation with fiscal responsibility
-Create joint governance and data frameworks that enhance decision-making and compliance
-Reallocate budget from maintenance to modernization through smarter system design and automation

HR and IT: Better Together – Unlocking Value, Efficiency, and Cost Savings

The rapid adoption of AI is transforming work as we know it. Traditional jobs are evolving, routine tasks are being automated, and workers are being augmented with AI-powered tools, enabling unprecedented levels of productivity and efficiency. But this seismic shift is not just about technology—it’s about people.

In this research-based webinar, Josh Bersin and Kathi Enderes explore a groundbreaking approach to redesigning work, jobs, and roles in the age of AI. Leveraging insights from The Rise of the Superworker research, we will discuss how organizations can move beyond traditional role-based structures to dynamic, skills-based models that empower employees to work smarter, innovate faster, and create greater business impact.

Key topics we’ll explore:

•    How AI is transforming work and redefining job roles across industries, and the four stages of AI-enabled work redesign
•    Strategies for enabling employees to become Superworkers—leveraging AI to enhance productivity and creativity
•    How HR can architect AI-driven job redesign while maintaining a human-centered approach
•    The critical role of the CHRO in this journey to increased organizational and individual productivity and performance

The Rise of the Superworker: Redesigning Work, Jobs, and Roles in the Age of AI

How prepared is your workforce for the AI era—and what role should HR play in leading the transformation? Join us for an insightful webinar as we unpack i4cp’s latest research on GenAI, including the i4cp’s GenAI Maturity Model. This session will spotlight how HR leaders can move beyond experimentation to fully operationalize AI across the enterprise—and what that looks like in companies that are already finding success.

In this session led by Katheryn Brekken, Sr. Research Analyst at i4cp and author of Workforce Readiness in the Era of AI, you will:

•    Explore i4cp’s GenAI Maturity Model and implications for HR and businesses

•    Learn practical steps to move from pilot projects to enterprise-wide AI integration.

•    Discover the strategic role HR must play in AI governance, upskilling, and ethical use.

•    Gain insights into aligning AI initiatives with broader talent and business strategies.

HR’s Role in AI Transformation

The agentic era of work is here—where AI doesn’t just answer questions, it takes action.

Forward-thinking HR teams are using this shift to reimagine how employees get support, automate complex processes, and personalize every interaction. Join our webinar  and see this evolution in action. By rebuilding their HR portal with ServiceNow Employee Workflows, Avery Dennison:

- Unified siloed HR workflows and content across ServiceNow and their HCM
- Automated case handling and onboarding through HR Service Delivery (HRSD)
- Applied AI-driven personalization to improve self-service and reduce friction

Learn how integrating ServiceNow with their HCM gave employees a modern HR portal, faster resolution times, higher satisfaction, and new revenue opportunities for HR teams.

Reimagining the Employee Experience: Avery Dennison’s Integrated HR Service Delivery with ServiceNow

Explore how Baker Hughes has dramatically enhanced its HR operations by partnering with ServiceNow. Join our upcoming webinar, How Baker Hughes transformed HR with ServiceNow, where you'll discover key strategies that led to significant cost reductions and improved employee satisfaction. 

This is your opportunity to delve deeper into:
• Cutting service delivery costs while enhancing employee experience
• Streamlining HR processes to drive efficiency and satisfaction
• Gaining actionable insights for transforming your HR operations

How Baker Hughes transformed HR with ServiceNow

Today’s employees expect more than just answers—they expect personalized support, seamless self-service, and clear paths to growth. In this exclusive webinar, industry analyst Madeline Laurano explores how leading organizations are using AI to transform the employee experience from reactive to strategic.

From accelerating case resolution to enabling employee-driven career development, AI is reshaping how HR supports the workforce—while giving leaders deeper insights to plan for the future. Whether you’re focused on talent mobility, service delivery, or workforce planning, this session will help you understand how to unlock real impact with AI.


Key Takeaways:

• How AI enhances employee self-service and speeds up inquiry resolution

• The evolving role of AI in career development and internal mobility

• Practical frameworks for integrating AI into talent planning and HR strategy

Don’t miss this opportunity to gain expert insights on the future of AI-powered HR—and how to put it to work in your organization.

Empowered by AI: The New Era of Employee Experience and Talent Strategy

Join to see how AI-enabled portals can simplify everyday employee interactions. ServiceNow experts will demonstrate key ways Danone's streamlined, AI-automated human resources portal optimizes service delivery for a more productive and satisfied workforce. The result is stronger engagement and a better overall employee experience that supports employee retention and helps improve organizational health.

This webinar examines in detail how and why optimizing your HR portals with AI will enable you to:

Enhance self-service by using AI to connect employees to answers faster
Strengthen retention by making HR support more intuitive and consistent
Lower HR support costs while increasing portal usage across departments

Modern Employee Experience in Action: Best Portal Contest Winners Showcase with Danone

The rapid adoption of AI is transforming work as we know it. Traditional jobs are evolving, routine tasks are being automated, and workers are being augmented with AI-powered tools, enabling unprecedented levels of productivity and efficiency. But this seismic shift is not just about technology—it’s about people.

In this research-based webinar, Josh Bersin and Kathi Enderes explore a groundbreaking approach to redesigning work, jobs, and roles in the age of AI. Leveraging insights from The Rise of the Superworker research, we will discuss how organizations can move beyond traditional role-based structures to dynamic, skills-based models that empower employees to work smarter, innovate faster, and create greater business impact.

Key topics we’ll explore:

•    How AI is transforming work and redefining job roles across industries, and the four stages of AI-enabled work redesign

•    Strategies for enabling employees to become Superworkers—leveraging AI to enhance productivity and creativity

•    How HR can architect AI-driven job redesign while maintaining a human-centered approach

•    The critical role of the CHRO in this journey to increased organizational and individual productivity and performance

As organizations look beyond labor arbitrage to drive efficiency, we invite you to join us for an exclusive webinar: Global Cement Leader CEMEX Standardizes Operations and Scales Efficiency with ServiceNow.

You'll hear firsthand expert insights from Josue Rodriguez, Business Excellence Director at CEMEX, and Robyn Vize, Expert Services Program Director for CEMEX at ServiceNow, on how CEMEX, the world's third-largest cement company, is leveraging the ServiceNow platform to:

• Drive global standardization across HR, Finance, Procurement, and CRM to 60 countries
• Leverage a localized framework to deliver in 10 languages
• Shift from labor arbitrage to technology automation and prepare for AI
• Collect and synthesize global data for smarter, more competitive decisions

Don't miss this opportunity to learn how CEMEX is revolutionizing its operations and gaining a competitive edge through global standardization, automation, and data-driven insights.

Global Cement Leader CEMEX Standardizes Operations and Scales Efficiency with ServiceNow

If employees are the heartbeat of your organization, HR is the nerve center. And now ServiceNow is redefining the possibilities of HR with Agentic AI. By reducing repetitive tasks, ServiceNow AI Agents multiply what your people can accomplish. Agentic AI exchanges the mundane for the meaningful, transforming moments big and small for your employees. Our AI experts will guide you through the benefits of Agentic AI, including:

- Fostering a productive, engaged and satisfied workforce
- Developing a talent strategy that builds a competitive edge
- Deploying AI Agents that collaborate with employees across workflows

Elevate your HR department from reactive to proactive with ServiceNow. Meet the AI Agents.

Revolutionizing HR with AI Agents: Transforming People Experiences with ServiceNow

We all know that the most critical work in manufacturing facilities often happens far away from desks. Employees navigate the floor and man assembly lines, maintenance professionals repair critical equipment, and managers are hands-on trying to achieve operational excellence. Deskless workers clearly play a key role in driving value for manufacturers, but it can be hard to connect them to modern, data-rich tools if they're not sitting in front of a computer all day.

This session explores innovative strategies and digital solutions designed to elevate the experience and capabilities of your deskless workforce.

Learn how to implement tools that improve productivity and efficiency and increase workplace satisfaction of your frontline workers. We will cover best practices for streamlining task management, maintenance requests, and incident reporting. Industry experts will share real-world examples and success stories, demonstrating how flexible, AI-powered tools can be tailored to meet the unique needs of deskless workers across various industries.

· Discover how to enhance the connectivity and engagement of your deskless workforce through innovative digital solutions.
· Understand the impact of AI in optimizing task management, maintenance, and incident reporting for workers on the move.
· Gain insights from practical use cases and success stories that highlight the transformation of frontline operations.
· Explore strategies to boost worker satisfaction, retention, and overall operational performance in your factory.

Join us to unlock the full potential of your deskless workforce and drive meaningful improvements in both employee experience and organizational success.

Deskless But Connected: Getting the Right Data to People Who Don't Stay Put

AI is here to stay, and it’s disrupting jobs, roles, skills, and business models. What this means for Human Resources: A new operating system, Systemic HR™, is required for organizations to dynamically adapt to these changes and capture the organizational and individual benefits of AI.

For this new approach, next-generation, employee-first HR technology, AI, and a fundamentally different approach to people analytics are necessary. Rather than just automating previously manual transactions and achieving economies of scale, leading companies use technology, AI, and analytics to empower employees with insights to drive their career and productivity while also guiding leaders and HR to make better business decisions.

In this research-based webinar, Josh Bersin and Kathi Enderes will explain how the world’s most successful organizations use HR technology, embed AI into all areas of HR, and leverage business-oriented analytics to free up HR’s time from administrative burden to value-added consulting, quantify and prioritize business problems, and create significantly higher value for the organization.

The Role of HR Technology, AI, and People Analytics in Systemic HR

The autonomous era of work is here. But what does it mean for employees — and for the future of your business?

Join an exclusive fireside chat with ServiceNow product leaders as they unveil ServiceNow’s AI-native employee experience, pioneering the agentic future of work.

Discover how you can move beyond portals and point tools to an AI-powered environment where work runs itself, employees stay focused, and your business accelerates:

Free employees from repetitive busywork with an AI teammate that finds answers and completes tasks
Collapse hours into seconds with agentic workflows that run instantly, end-to-end
Keep momentum in the flow of work — via chat, web, kiosk, or voice — for both desk-based and deskless employees

Pioneering the Agentic Future of Work: ServiceNow’s AI-Native Employee Experience

Digital Employee Experience

Employee Experience

Employee Onboarding

Future of work

Human Resources

Professional and Career Development

Talent Acquisition

Talent Management

Upskilling

Workforce Management

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Get powerful learning and development insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge in the field.

Learning and Development

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Thousands of healthcare IT professionals compose the health IT community on BrightTALK. Learn alongside them with relevant webinars on healthcare IT compliance, big data in healthcare and IT solutions for healthcare organizations. Join the conversation by asking questions and engaging with other participants during live webinars and organized discussions.

Health IT

Healthcare

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Pioneering the Agentic Future of Work: ServiceNow’s AI-Native Employee Experience

Presented by

About this talk

ServiceNow AI-Powered Employee Experience