ServiceNow’s AI-platform skyrockets efficiency in every corner of Global Business Services (GBS). Our purpose-built solutions for Source-to-Pay, Order-to-Cash, and Hire-to-Retire streamline your client’s most essential functions to ensure efficiency. Customers can future proof their operations and accelerate outcomes even further with AI-infused across user experience, agent workspaces, and any end-to-end process. ServiceNow, along with our partner ecosystem work with organizations every day to empower teams with actionable intelligence, redefining what GBS productivity looks like.

ServiceNow and Stridepath Consulting dive into today's challenges faced by claims adjusters, exploring how a single enterprise platform can streamline every step of the journey. Watch the full webinar, including a solution demo, here: https://bit.ly/4rQtm4U

ServiceNow | Stridepath: Onboarding Solutions for Claims Adjusters

Christina Shick, Director of HR Experience at Avery Dennison, shares insights about the role of a ServiceNow implementation partner, and their experience working with Stridepath Consulting.

ServiceNow | Stridepath: Avery Dennison on the Role of a ServiceNow Implementation Partner

Global business services (GBS) have kept up with the times. They have long moved past their initial focus on cost-cutting to become a strategic partner that embraced the latest technology to unite people, processes, technology, and data. But what’s next?

GBS organizations are now poised to integrate artificial intelligence (AI) and generative AI to drive enterprise-wide digital transformation, agility, and innovation. AI is set to make its impact felt across areas as diverse as customer service, enterprise knowledge management, HR, procurement, and finance – enabling improved productivity, competitiveness, and talent and process transformation. 

Join Yugal Joshi, Everest Analyst; Nuno Lopez, Genpact’s orchestration expert, and Cara Herrick  ServiceNow's Director of GBS Strategy, to explore:

• Key drivers and trends for AI adoption in GBS
• Potential shifts in GBS: from task-driven to value-stream-driven and individual- to enterprise-level productivity
• Challenges in scaling AI adoption
• Key success factors to transforming GBS through gen AI
• The role of ecosystem partners in this journey

ServiceNow | Genpact - Transforming global business services with AI: A new era of innovation

This 35-minute fireside chat features Mike Leone (ESG Practice Director) and Eric Helmer (Rimini Street) discussing the evolution from traditional, disruptive ERP replacement strategies to innovative layered modernization approaches that unlock value from existing systems while minimizing risk.

Empowering People, Not just Systems: A New Approach to ERP

The new ServiceNow platform is crucial for the City of Copenhagen in its continued streamlining of administrative functions within the Municipality.

Meet Susanne Hansen, Head of Automation and Development at the City of Copenhagen, and hear her tell more about how they, with ServiceNow as a platform, have mobilised employees and managers in a joint effort to make things better and more efficient.

With 30% saved on IT operations and 10% on the resource side, the project speaks its clear language!

ServiceNow | Devoteam: Streamlining HR Administrative Processes with ServiceNow in the City of Copenhagen

Discover how AI is reshaping HR as we explore AI's current capabilities and its future potential to transform HR practices, boost efficiency, and drive innovation across organizations. We kick off with a high-level overview of AI, equipping HR professionals with the strategic insight needed to integrate AI into their existing architecture. From there, we explore the current state of ServiceNow AI–breaking down the types of AI, today's key features, and real-world use cases that demonstrate meaningful outcomes. Watch the full webinar here: https://www.youtube.com/watch?v=-MKO6W0PaJg&t=715s

ServiceNow | Stridepath: AI's Evolving Role in HR

Your IT software may support the business, but is it advancing it? In this episode of Partner Perspectives on GBS & AI, Rimini Street and ServiceNow reveal why so many organizations are turning to AI-driven platforms to fill the gaps in legacy systems.

ServiceNow | Rimini Street: Bridging the Gap Between Legacy Software and Modern Efficiency

Big transformations demand bold decisions. In this episode of Partner Perspectives on GBS & AI, KPMG and ServiceNow explain why trust is the currency of GBS evolution, and why organizations that go all-in see the biggest returns.


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ServiceNow | KPMG: Reinventing GBS: Trust, Tech, and Transformation

The best self-service experiences empower customers to solve problems on their own terms. On this episode of Partner Perspectives on GBS & AI, Nuno Lopes from Genpact shares how enterprises are using AI and automation to design self-service journeys that are intuitive, effective, and still feel human.

ServiceNow | Genpact: Designing Self-Service That Actually Serves the Customer

The healthcare workforce shortage is driving fierce competition for top clinician talent—and the cost of turnover is staggering. Hospitals may meet recruiting goals, but lose nearly half of new hires within five years. Too often, outdated onboarding processes delay time to care, frustrate clinicians, and erode long-term retention. In this video, we explore how CDW’s Clinician Onboarding Solution—powered by ServiceNow—modernizes the onboarding journey, dramatically improving speed, transparency, and satisfaction. You’ll learn how healthcare organizations can: • Reduce onboarding delays and recover lost revenue faster • Replace manual, disconnected processes with AI-driven automation • Provide hiring managers with clear task visibility and status updates • Empower clinicians with a personalized, mobile-first onboarding experience • Unify credentialing, IT provisioning, and HR activities on a single platform The session also includes a demonstration of key features including: • Clinician-specific lifecycle events • Pre-built dashboards and reports for credentialing, time-to-start, and satisfaction • Integrated task checklists tailored to role, specialty, and location Whether you are looking to streamline onboarding for new grads, advanced practice providers, or locum tenens, this solution is designed to help you get clinicians to the bedside faster—and keep them longer.

ServiceNow | CDW: Accelerate Time to Care: Transforming Clinician Onboarding with CDW and ServiceNow

How do you deliver 4–5x ROI on transformation? On this episode of Partner Perspectives on GBS & AI, Deloitte’s Emma McBride shares how GBS on Now enables smarter workflows, employee-centric design, and AI integration at scale.

ServiceNow | Deloitte: GBS on Now: Delivering a Blueprint for Transformation and ROI

Empowering employees with seamless HR Support are critical to organizational success- but many companies still rely on inefficient systems like inboxes and spreadsheets to manage HR operations. In this video, we introduce CDW HR Service Delivery (HRSD) Jumpstart a streamlined implementation designed to quickly deliver value with ServiceNow out-of-the-box capabilities. Tailore for organization that need to modernize HR fast-without the time, cost, or complexity of a full implementation -this solution provides core HR functionality, stakeholder training, and guided demonstrations, all delivered by a dedicated team of CDW ServiceNow experts. With an interactive development approach and best-practice guidance, your team will gain the tools and knowledge to scale confidently. As an Elite ServiceNow Partner and the 2025 Provider and Reseller of the Year, CDW bring the experience and commitment to make your HR Transformation a success.

ServiceNow | CDW: Empowering Employees

This video demonstrates how our innovative AI solution, powered by sentiment analysis, empowers HR teams to build stronger employee relationships and foster a more supportive workplace. See how our AI solution analyze employee communications in real-time, instantly identifying shifts in sentiment and generating sentiment score for HR cases. Follow along as we showcase a real-life scenario: an employee's payroll discrepancy case, and witness how the AI Agent flags escalating negative emotions, triggers automatic notifications, visualises sentiment scores across all HR cases in dashboards and provides empathetic response suggestions to HR agents.

ServiceNow | Devoteam: AI-Powered HR in ServiceNow: Leverage Sentiment Analysis to Build Empathetic Employee Experiences

Discover the use case of La Poste - France's largest employer with over 240,000 employees, and how they managed to boost employee experience with ServiceNow HR Service Delivery solution and its GenAI capabilities.

ServiceNow | Devoteam: Unlocking the power of employee experience with ServiceNow HRSD & AI

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Generative AI

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ServiceNow | Devoteam: Unlocking the power of employee experience with ServiceNow HRSD & AI

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Partner Perspectives: Business Services