Presented by
Nick Cavalancia-Founder, Techvangelism || Cara Herrick, Director of GBS Strategy at ServiceNow || Nuno Lopes, ServiceNow Solutions Lead at Genpact || Yugal Joshi, Partner at Everest Group
ServiceNow | Genpact - Transforming global business services with AI: A new era of innovation
About this talk
Global business services (GBS) have kept up with the times. They have long moved past their initial focus on cost-cutting to become a strategic partner that embraced the latest technology to unite people, processes, technology, and data. But what’s next?
GBS organizations are now poised to integrate artificial intelligence (AI) and generative AI to drive enterprise-wide digital transformation, agility, and innovation. AI is set to make its impact felt across areas as diverse as customer service, enterprise knowledge management, HR, procurement, and finance – enabling improved productivity, competitiveness, and talent and process transformation.
Join Yugal Joshi, Everest Analyst; Nuno Lopez, Genpact’s orchestration expert, and Cara Herrick ServiceNow's Director of GBS Strategy, to explore:
• Key drivers and trends for AI adoption in GBS
• Potential shifts in GBS: from task-driven to value-stream-driven and individual- to enterprise-level productivity
• Challenges in scaling AI adoption
• Key success factors to transforming GBS through gen AI
• The role of ecosystem partners in this journey
Partner Perspectives: Business Services
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Unite your GBS operations to optimize experience and efficiency
ServiceNow’s AI-platform skyrockets efficiency in every corner of Global Business Services (GBS). Our purpose-built solutions for Source-to-Pay, Order-to-Cash, and Hire-to-Retire streamline your client’s most essential functions to ensure efficiency. Customers can future proof their operations and accelerate outcomes even further with AI-infused across user experience, agent workspaces, and any end-to-end process. ServiceNow, along with our partner ecosystem work with organizations every day to empower teams with actionable intelligence, redefining what GBS productivity looks like.