Three Must-Have Strategies to Elevate Contact Center Performance in 2025

Staffing, resource planning, budgeting, team engagement, internal dependencies, technology … in today’s contact center there are hundreds of things to get right and it can be overwhelming deciding what to prioritize. Meanwhile, your customers continue to expect seamless, efficient and personalized experiences. Join us for this exclusive webinar to hear where two of the industry’s pre-eminent experts think you should focus your time, energy and resources this year. In this webinar you’ll learn from Brad Cleveland, founding partner and former CEO of ICMI who literally wrote “The Book” on Contact Center success; and Josh Streets, CEO of QX Now and Senior ICMI Business Associate, who has helped dozens of contact centers elevate their success. In a lively fireside chat, Brad and Josh will discuss and debate the three urgent priorities you should focus on, why and how. You’ll come away with actionable steps and proven approaches to improvement. At the conclusion of the webinar we’ll give away 10 free signed copies of Brad’s award-winning book, Contact Center Management on Fast Forward.