Presented by
Joel Koh, Principal Team Leader, Continuous Improvement, Chick-fil-A, and Master Black Belt in Lean Six Sigma
Chick-fil-A’s Recipe for Support Desk Success
About this talk
How Chick-fil-A’s Support Desk Increased Value and Reduced Waste with Lean
Chick-fil-A’s 3,200+ U.S. restaurants rely on a wide range of hardware, applications and operations to run smoothly. Ensuring those systems run at peak performance is the job of Joel Koh and his support desk team of 200+ at Chick-fil-A. It’s their job to support whatever may come up across this wide restaurant network.
Join Joel for an engaging overview of how Chick-fil-A’s service desk leaned into Lean principles to streamline daily operations, enhance customer satisfaction and empower teams to drive continuous improvement. We’ll dive into actionable strategies to deliver greater value, focusing on eight ways to reduce waste in your service operations.
You’ll learn about:
• Foundational Lean principles and how to use them in practical ways
• Tools and strategies to continually improve your team's performance
• How to develop skills to make your help desk more efficient and engaged
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