Service, sell and deliver on a single, unified platform and go from managing customers to delighting them with ServiceNow CRM's AI agents, data and workflows.

Growing a business requires reliable and consistent field operations. Join our webinar, How Sunoco Transformed Retail Maintenance Operations with ServiceNow, which leads you through the energy company’s journey as it dramatically upleveled its field performance. 

You will hear directly from Sunoco’s Director of Technical Services & Maintenance about their business transformation journey to a fully digital, real-time solution that eliminates inefficiencies and enhances collaboration. In partnership with Evora IT Solutions and powered by field and customer solutions from ServiceNow, Sunoco achieved real-time visibility of service requests and fulfillment across their store managers, dispatchers, and third-party contractors.    

You’ll learn how Sunoco is:

- Streamling field operations with AI-powered workflows 

- Providing real-time mobile updates for contractors 

- Enabling store managers to submit and track service requests 

- Simplifying vendor and customer onboarding and offboarding with a unified system

Transforming Retail Maintenance Operations with Sunoco

One thing is clear - AI is here. But knowing when and how to use AI to best serve your customers and automate work for agents is not so clear. Attend our webinar, The AI Decision Matrix for Customer Service: Picking the Right Tool for the Right Task, for clarity into using AI for customer service.

Start building customer service operations that take full advantage of AI, enabling your administrators, agents, and professionals to deliver greater impact.

The AI Decision Matrix for Customer Service: Picking the Right Tool for the Right Task

CRM promised to radically improve customer experiences, make service agents and sellers more productive, and grow revenue. But decades on, CRM has failed to deliver on that promise.

Join this webinar to explore how ServiceNow goes beyond just managing customer relationships to delivering the exceptional experiences your customers expect. You’ll hear from industry leaders, like ProAssurance, about their journey with ServiceNow, see a sneak peek into the latest product innovation and see a live demo.

You’ll learn how ServiceNow CRM can help you:

Deliver what your customers want quickly
Drive unprecedented agent, seller and technician productivity
Grow revenue and foster a new level of customer loyalty
Get proven results for your customer service, field service and sales team with ServiceNow CRM.

From Promise to Reality: CRM for the AI Era

With the rapid rise of agentic and generative AI, field service organizations are rethinking how they plan, deliver, and scale service. Guest speaker IDC and ServiceNow have a strong grasp of not only the expanding AI landscape, but how to apply it with purpose and precision to transform service offerings. Book a seat at our webinar, The Impact of Agentic AI and Generative AI in Field Service: Expanding Beyond Productivity at Scale, to learn more about AI application for a variety of use cases.

This webinar provides essential information on:

- Different types of AI, including agentic and generative, and how they apply to field service
- Benefits of AI for customers, the workforce, and the business
- Getting started with AI to set service apart in a crowded market

Whether you are beginning your AI journey or expanding your strategy, this webinar offers practical insights for harnessing AI’s potential for driving operational efficiency, scalability, and service delivery quality. Register now.

The Impact of Agentic AI and Generative AI in Field Service

In this webinar, learn how to create the right mix of technology, data, and processes for AI-enabled customer experiences that deliver better business outcomes. Get first-hand insights directly from ServiceNow experts on using AI to significantly improve customer service efficiency and experiences.

Elevate customer experiences: Getting started with AI in Customer Service

Ready to transform customer service? See how Customer Service Management (CSM) makes it easy for customers to self-serve across any channel, increases human agent productivity with a single, AI-powered workspace, and resolve cases faster by automating complex workflows across the front, middle, and back office. Join this session to learn how CSM drives faster resolution, lowers costs, and fosters a whole new level of customer loyalty.

Revolutionize Customer Service with ServiceNow

Hear from ServiceNow and Visa Product Management on how to leverage AI, streamline dispute resolution, unify omni-channel engagement, and more.This webinar is must-see for our Financial Services Operations customers, or for anyone looking to stay up-to-date on new AI-powered innovations in banking.

Streamline banking processes with ServiceNow and Visa

American Banker and a panel of industry experts deep dive into how AI-powered technology is transforming dispute management, helping financial institutions deliver better service while reducing costs and compliance risks. Join this webinar to learn actionable insights that will help reduce costs and improve efficiency, while maintaining the highest level of service.

Fast-track dispute resolution with ServiceNow and Visa

CRM promised to radically improve customer experiences, make service agents and sellers more productive, and grow revenue. But decades on, CRM has failed to deliver on that promise.

Join this webinar to explore how ServiceNow goes beyond just managing customer relationships to delivering the exceptional experiences your customers expect. You’ll hear from industry leaders, like ProAssurance, about their journey with ServiceNow, see a sneak peek into the latest product innovation and see a live demo.

You’ll learn how ServiceNow CRM can help you:

- Deliver what your customers want quickly
- Drive unprecedented agent, seller and technician productivity
- Grow revenue and foster a new level of customer loyalty
- Get proven results for your customer service, field service and sales team with ServiceNow CRM.

Join us as Bell Canada and FX Innovation share their groundbreaking strategies for field service transformation. This exclusive ServiceNow webinar will dive deep into the ways AI and connected workflows are optimizing operations and improving customer support. 

You’ll leave with insights into: 

- How industry leaders are using connected field service to deliver faster, more personalized customer and technician experiences 
- Bell Canada’s approach to transforming its operations through a unified data model and fully integrated workflows 
- FX Innovation’s pivotal role in implementing and supporting Bell Candas’s AI-driven field service transformation

Reimagining Field Service in the Era of Intelligence with Bell Canada

Growing a business requires reliable and consistent field operations. Join our webinar, How Sunoco Transformed Retail Maintenance Operations with ServiceNow, which leads you through the energy company’s journey as it dramatically upleveled its field performance. 

You will hear directly from Sunoco’s Director of Technical Services & Maintenance about their business transformation journey to a fully digital, real-time solution that eliminates inefficiencies and enhances collaboration. In partnership with Evora IT Solutions and powered by field and customer solutions from ServiceNow, Sunoco achieved real-time visibility of service requests and fulfillment across their store managers, dispatchers, and third-party contractors.

You’ll learn how Sunoco is:  

- Streamling field operations with AI-powered workflows

- Providing real-time mobile updates for contractors 

- Enabling store managers to submit and track service requests 

- Simplifying vendor and customer onboarding and offboarding with a unified system

Join this webinar to learn how you can use ServiceNow Sales and Order Management to acquire and retain customers. It details how recent innovations in ServiceNow SOM make it possible to dynamically price and quote deals and manage and fulfill orders. You’ll leave with practical tips to reduce your time to quote, order fallout, and churn.

3 Ways to Accelerate Quoting, Contracting, and Renewals

Join us for an exclusive, interactive virtual session where you’ll learn how to get started with ServiceNow AI Agents for CRM. In less than 60 minutes, our expert Solution Consultants will show you just how simple and powerful AI agents can be when integrated into your Customer Relationship Management strategy. 

See AI in action, gain practical takeaways, and walk away ready to start your own AI-driven CRM transformation with ServiceNow.

CRM Studios: Discover Agentic AI for Sales and Service

In our webinar, "Accelerate Revenue with Sales and Order Management," learn how to simplify the sales and order lifecycle, speed up revenue generation, and improve customer experiences. Discover how ServiceNow's single platform integrates traditionally siloed sales functions and automates many processes, with real results from ServiceNow customers. Watch now to invigorate your customers' sales experience.

Accelerate Revenue with Sales and Order Management

Get insights from this webinar on how integrating Customer Service Management (CSM) and Contact Center as a Service (CCaaS) technologies can transform your customer service operations. Learn how to implement seamless self-service options, empower agents with real-time intelligence, and streamline back-office processes for a more connected and responsive customer service organization.

Customer Service Management (CSM) for Contact Centers

Join us for "Generative AI: Fact, fiction, and the future of work," a conversation that demystifies generative AI and explores its practical applications and limitations. Our panel of experts will discuss how generative AI is transforming work, enhancing customer service, and driving efficiencies, while also sharing real-world success stories and lessons learned. Watch now to gain insights on AI's capabilities, evolving roles, and future-proofing your career.

Generative AI: Fact, Fiction, and the Future of Work

Customer Experience

Customer Engagement

Customer Service

Customer Success

ServiceNow

Sales Order Management

Order Management

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

3 Ways to Accelerate Quoting, Contracting, and Renewals

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Transform customer experience with ServiceNow