Presented by
Mike Leone, Omdia | Tate Ewing, AWS
Transforming Contact Centers: Leveraging Cloud Solutions and AI for Enhanced Customer Experience
About this talk
Join Mike Leone, Principal Analyst at Omdia, and experts from NeuraFlash as they explore the cutting-edge transformation of contact centers through modern cloud solutions and innovative AI technologies. This 30-minute session delivers actionable insights on revolutionizing your customer experience strategy.
Key Topics
• Current CX Landscape: Discover why 53% of organizations view customer service as the most critical component of their customer experience strategy
• Business Challenges: Learn how to overcome common obstacles including slow response times, CRM integration difficulties, and agent burnout
• Essential Capabilities: Explore the three most important improvements organizations seek
Why Attend
• Real-World Success: Hear actual customer examples demonstrating tangible business outcomes
• Strategic Partnership: Understand the unique value proposition of Amazon Connect and NeuraFlash's expertise in telephony, AWS, and Salesforce
• Future-Proofing: Gain insights on staying ahead in a rapidly evolving customer experience landscape
Customer Experience Innovation with AWS
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Transform customer experiences with AI-powered Amazon Connect
Amazon Connect, AWS's AI-enabled customer experience solution, offers organizations a powerful way to transform their customer interactions using the same technology that powers Amazon.com's customer service. Through expert-led webinars and case studies, this channel demonstrates how businesses can enhance agent productivity with real-time intelligence, implement effective self-service options, and develop data-driven strategies to improve customer satisfaction. AWS specialists and industry leaders provide practical insights on using Amazon Connect to reduce operational costs while delivering exceptional customer experiences across all touchpoints, making it a valuable resource for organizations at any stage of their customer service transformation journey.